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G2 recognized Sophos Firewall
Sophos Firewall

By Sophos

4.7 out of 5 stars

How would you rate your experience with Sophos Firewall?

Sophos Firewall Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the user-friendly interface of Sophos Firewall, making management and configuration a breeze. (85 mentions)
Users value the efficiency of firewall synchronization with endpoints, enhancing visibility and real-time traffic management. (51 mentions)
Users praise the helpful customer support of Sophos Firewall, enhancing their experience and satisfaction with the product. (47 mentions)
Users highlight the ease of use and integration of Sophos Firewall, appreciating its intuitive interface and robust support. (47 mentions)
Users find the ease of implementation of Sophos Firewall great, allowing seamless setup and usage for all skill levels. (35 mentions)
Users report experiencing slow performance when enabling features, impacting networking and overall system efficiency. (29 mentions)
Users report a difficult learning curve with Sophos Firewall, making initial configurations challenging for less experienced individuals. (14 mentions)
Users find the limited features of Sophos Firewall restrict functionality and usability compared to competitors. (13 mentions)
Users experience poor reporting with Sophos Firewall, needing external tools for better insights and customization. (13 mentions)
Users often experience poor customer support with slow response times and language barriers affecting service quality. (11 mentions)
Users find the pricing of Sophos Firewall relatively high compared to other options, impacting budget-sensitive organizations. (8 mentions)
Users face inadequate notifications from Sophos Firewall, affecting response times and overall operational efficiency. (8 mentions)

Top Pros or Advantages of Sophos Firewall

1. Ease of Use
Users commend the user-friendly interface of Sophos Firewall, making management and configuration a breeze.
See 85 mentions

See Related User Reviews

Devi P.
DP

Devi P.

Mid-Market (51-1000 emp.)

4.5/5

"SOPHOS is Very Good Product"

What do you like about Sophos Firewall?

Appliances Robust Features and Dashoabrd Feature and Very User Frienly and Use to Understand , ease of Implementation. Customer Support

Ashish P.
AP

Ashish P.

Enterprise (> 1000 emp.)

5.0/5

"Mixed Experience on product & Service for Sophos"

What do you like about Sophos Firewall?

XDR Ecosystem, Intercept X (Next-Gen Endpoint Protection), Sophos Firewall (Zero Trust Ready), Sophos MDR (Managed Detection & Response), Centrali

2. Firewall Efficiency
Users value the efficiency of firewall synchronization with endpoints, enhancing visibility and real-time traffic management.
See 51 mentions

See Related User Reviews

US

Umesh S.

Mid-Market (51-1000 emp.)

5.0/5

"Sophos Firewall: Robust security, easy management, A solid choice."

What do you like about Sophos Firewall?

Sophos Firewall is good and excellent for support and security. It is easy to implement and manage on a single dashboard, improving visibility and con

Arun F.
AF

Arun F.

Mid-Market (51-1000 emp.)

5.0/5

"Sophos Firewall: A Strong, Integrated Security Solution with Room to Grow"

What do you like about Sophos Firewall?

Sophos Firewall integrates deeply with Sophos Endpoint, allowing automatic threat response

3. Customer Support
Users praise the helpful customer support of Sophos Firewall, enhancing their experience and satisfaction with the product.
See 47 mentions

See Related User Reviews

US

Umesh S.

Mid-Market (51-1000 emp.)

5.0/5

"Sophos Firewall: Robust security, easy management, A solid choice."

What do you like about Sophos Firewall?

Sophos Firewall is good and excellent for support and security. It is easy to implement and manage on a single dashboard, improving visibility and con

OI

Olga I.

Mid-Market (51-1000 emp.)

5.0/5

"XGS Review"

What do you like about Sophos Firewall?

The throughput is fast and sophos central is very user friendly when it comes to managing the firewalls. The customer support is amazingly helpful.

4. Features
Users highlight the ease of use and integration of Sophos Firewall, appreciating its intuitive interface and robust support.
See 47 mentions

See Related User Reviews

VY

Vivek Y.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best Firewall"

What do you like about Sophos Firewall?

Sophos is one of the best firewall recommended by one of our It consultant. What i like about sophos firewall is its easy to use features, Ease of imp

Ramon M.
RM

Ramon M.

Enterprise (> 1000 emp.)

5.0/5

"Next Gen FW"

What do you like about Sophos Firewall?

really intuitive platform + ZTNA Features are great.

5. Ease of Implementation
Users find the ease of implementation of Sophos Firewall great, allowing seamless setup and usage for all skill levels.
See 35 mentions

See Related User Reviews

VY

Vivek Y.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best Firewall"

What do you like about Sophos Firewall?

Sophos is one of the best firewall recommended by one of our It consultant. What i like about sophos firewall is its easy to use features, Ease of imp

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Engineer Review"

What do you like about Sophos Firewall?

The management interface is very simple and thorough and offer the best dashboard and reporting, cloud management solution, Very simple when trying to

Top Cons or Disadvantages of Sophos Firewall

1. Slow Performance
Users report experiencing slow performance when enabling features, impacting networking and overall system efficiency.
See 29 mentions

See Related User Reviews

DG

Devraj G.

Small-Business (50 or fewer emp.)

5.0/5

"Sophos Firewall has been a reliable solution in our environment, offering smooth deployment."

What do you dislike about Sophos Firewall?

Sometimes the reporting could be more detailed, and the web interface may feel a little slow with larger configurations, but overall these are minor p

TT

Tyler T.

Mid-Market (51-1000 emp.)

5.0/5

"Great partner in security with amazing solutions"

What do you dislike about Sophos Firewall?

Sophos systems can run a little heavy on computers and can cause slow downs.

2. Difficult Learning Curve
Users report a difficult learning curve with Sophos Firewall, making initial configurations challenging for less experienced individuals.
See 14 mentions

See Related User Reviews

Andrea M.
AM

Andrea M.

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Management Simplifies Sophos Firewall Administration and Monitoring"

What do you dislike about Sophos Firewall?

It's hard to find downsides: we've encountered that occasionally a firewall becomes unreachable from the central console, requiring direct access to t

DM

Daniel M.

Mid-Market (51-1000 emp.)

4.5/5

"a pleasant surprise for new users"

What do you dislike about Sophos Firewall?

Under certain scenarios, it consumes more resources than expected and the learning curve

3. Limited Features
Users find the limited features of Sophos Firewall restrict functionality and usability compared to competitors.
See 13 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Friendly and robust"

What do you dislike about Sophos Firewall?

It lacks more advanced features present on another fws like PA, but the price is on another range also.

BK

Boyd K.

Mid-Market (51-1000 emp.)

5.0/5

"Advanced firewall protection with streamlined network management"

What do you dislike about Sophos Firewall?

It doesn't have a feature for administrators to stop a computer on the network that is congesting the bandwidth

4. Poor Reporting
Users experience poor reporting with Sophos Firewall, needing external tools for better insights and customization.
See 13 mentions

See Related User Reviews

SJ

Shaji J.

Enterprise (> 1000 emp.)

5.0/5

"Sophos XG Firewall Delivers Strong Security with Seamless Endpoint Integration"

What do you dislike about Sophos Firewall?

The reporting and logging capabilities are limited out of the box, requiring external tools or add-ons for deeper insights.

RN

Ronit N.

Mid-Market (51-1000 emp.)

5.0/5

"Comprehensive Protection for Modern Networks."

What do you dislike about Sophos Firewall?

While Sophos Firewall is generally reliable, the areas that could be improved include: The reporting tools, which can be limited in customization a

5. Poor Customer Support
Users often experience poor customer support with slow response times and language barriers affecting service quality.
See 11 mentions

See Related User Reviews

VY

Vivek Y.

Small-Business (50 or fewer emp.)

5.0/5

"One of the best Firewall"

What do you dislike about Sophos Firewall?

What i dislike about sophos firewall is its some time support. We have to wait 1-2 days to get the support from sophos support team.

DS

Daniel S.

Mid-Market (51-1000 emp.)

4.0/5

"Good products, getting more expensive, support only english (Indians)"

What do you dislike about Sophos Firewall?

The customer support only speaks english, which is hard to understand when you are talking to them, because they are all indians.

6. Expensive
Users find the pricing of Sophos Firewall relatively high compared to other options, impacting budget-sensitive organizations.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Friendly and robust"

What do you dislike about Sophos Firewall?

It lacks more advanced features present on another fws like PA, but the price is on another range also.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Good product with a lot of features, easy to administer"

What do you dislike about Sophos Firewall?

Sometimee it took a long time to get the updates for an automated deploymenent via the the central administration. Licensing could be more easy.

7. Inadequate Notifications
Users face inadequate notifications from Sophos Firewall, affecting response times and overall operational efficiency.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Good hardware, intuitive user experience and exceptional performance"

What do you dislike about Sophos Firewall?

The notification system should be redefined if it has been integrated into Sophos central, as it is not entirely clear how to configure the events so

Vishnu P.
VP

Vishnu P.

Mid-Market (51-1000 emp.)

5.0/5

"Experienced in managing and configuring Sophos Endpoint & Firewall."

What do you dislike about Sophos Firewall?

It's tough to figure out which website categories I actually want to allow or block especially when certain sites with CAPTCHAs get blocked or don't w

Sophos Firewall Reviews (599)

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Sophos Firewall Reviews (599)

View 1 Video Reviews
4.7
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MC
Head IT- Infrastructure
Enterprise (> 1000 emp.)
"Great UTM and Easy for Network Administration"
What do you like best about Sophos Firewall?

The product offers a comprehensive set of features, including firewall capabilities, load balancing, SD-WAN, application filtering, and web filtering. Its administrative interface is user-friendly, making it easy to implement and manage. SSL VPN is supported, and the reporting tools provide insights into daily usage. Integration with other systems is straightforward, and the support team is available 24x7 with an escalation matrix in place to address any issues promptly. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

I have been using the Sophos firewall for over five years, and I find that the amount of administrative work required for reporting is minimal. Review collected by and hosted on G2.com.

DA
Network Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Ahead of the Curve with it's DRIP UI,Centralized Mngts & Reliable performance without Resource Drain"
What do you like best about Sophos Firewall?

I love it for being ahead of the curve with centralized managed with feature rich functionality from comprehensive threat protection to ensure am fully guarded against any threat and malware. My favorite with web filtering with quick identification of false alerts. Scalability with offering real-time monitoring and protection across our whole IT Infrastructure. Drip interface which add intuitiveness for ease of use and navigation. Grandest with seamless integration to Sophos product with any extract cost adding efficiency. Great customer support which is ready to chip in incase of any critical incidents and attacks and to add juicy with great community support. Dependable for reliable performance without being strenuous on our resources. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Invaluable with reliable performance with 24/7 background scanning and monitoring without drain my system resources. Review collected by and hosted on G2.com.

RG
IT Administrator
Small-Business (50 or fewer emp.)
"Powerful Network Security with Advanced Threat Protection"
What do you like best about Sophos Firewall?

Sophos Firewall is a powerful network security solution that offers advanced threat protection, VPN, and network management capabilities. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Sophos Firewall need to be required improvement customer support, complexity. Some users face the interface overwhelming, and reporting capabilities could be enhanced. Hardware limitations and a learning curve are also potential drawbacks. Review collected by and hosted on G2.com.

PRAVEEN P.
PP
Senior Associate Consultant
Information Technology and Services
Enterprise (> 1000 emp.)
"User-Friendly, Cost-Effective, and Excellent Support with Sophos Firewall"
What do you like best about Sophos Firewall?

User friendly dashboard- Easy to configure and almost all of the configurations available in GUI.

Cost Optimistic Solution- With basic network protection subscription can create a number of SSL & IPsec VPN connections based on firewall VPN throughput, no additional cost for MFA setup, we can use software authentication for MFA for all SSL VPN & admin users.

Easy to manage- Centrally manage all branch firewalls via Sophos central cloud dashboard, no additional license required.

By using WAF add-on subscription, without additional appliances can secure internal web applications by off-loading SSL/TLS in gateway level.

Log Storage- Firewall comes with minimum 128GB inbuilt storage for logs retention and designed to delete old logs when it reaches threshold limit.

Customer Support- Quick response while raising support via support portal and mostly they call and ask for remote support. The response over global support number is very appreciable and they will loop to the respective team immediately. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Configuration and controls via CLI is limited, applying bulk configuration through CLI is not possible. But, API integration is available, maybe it will address the requirement.

We only enable alerts and notification for predefined events in GUI, no options for custom events.

They release firmware updates quickly, sometimes they will revoke the update and push to install alternative versions. Review collected by and hosted on G2.com.

PM
Technical Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Sophos Firewall: Smart, Secure, and Exceptionally Easy to Manage"
What do you like best about Sophos Firewall?

What I like best about Sophos Firewall is its balance of simplicity and intelligence. The interface is clean, intuitive, and makes network management easy even for complex setups. Features like synchronized security, application control, and advanced threat protection work together seamlessly to give complete visibility and protection. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

There’s not much to dislike. The only minor thing is that firmware updates sometimes take a few extra minutes to complete, but that’s understandable considering the system’s depth and stability. The overall experience remains smooth, and each update usually brings meaningful performance and security enhancements. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Small-Business (50 or fewer emp.)
"A tool that gave us back control and saved us from a cyberattack."
What do you like best about Sophos Firewall?

What I value most is the visibility it gave us from day one. Our network used to be incredibly slow during peak hours, and we had no idea why. Upon activating Sophos, the dashboard instantly showed us that the problem was high bandwidth consumption from streaming services (like YouTube) on several computers. We were able to create an application control policy in under 10 minutes to prioritize our erp system, and the performance difference was immediate

But we saw the real value a few months ago when the 'Security Heartbeat' feature detected anomalous behavior on a remote salesperson's laptop. It automatically isolated the device from the network and alerted us. It turned out to be a phishing attempt that could have cost us dearly. That feature alone justifies the investment Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Although the main interface is intuitive, configuring more advanced features like the Web Application Firewall (WAF) to protect our customer access portal was complicated. The documentation is very extensive and can be overly technical if you're not a dedicated cybersecurity expert. We had to rely on our IT provider to help us fine-tune the rules correctly, which meant an additional, unforeseen cost. Review collected by and hosted on G2.com.

Akhilesh P.
AP
IT Manager
Hospitality
Mid-Market (51-1000 emp.)
"Intuitive, Secure, and Perfect for SMBs"
What do you like best about Sophos Firewall?

Sophos Firewall stands out for its intuitive interface, strong threat protection, Security Heartbeat integration, built-in reporting, and easy policy management. It offers flexible deployment options and great value for SMBs while simplifying security operations and improving overall network visibility. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

Sophos Firewall can feel limited in advanced enterprise features, and its performance may drop with all security services enabled. Updates can be slow, troubleshooting logs sometimes lack depth, and integration outside the Sophos ecosystem isn’t as seamless compared to top-tier competitors. Review collected by and hosted on G2.com.

PG
IT Networking sales
Information Technology and Services
Small-Business (50 or fewer emp.)
"All-in-One Dashboard Makes Security Effortless"
What do you like best about Sophos Firewall?

The single dashboard that shows me everything I need to know. I can see security events, block malicious traffic, and manage user web access all from one clean interface. It's powerful but doesn't make things complicated. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

as per i have not facing any challenges it's working fine in my network and its very easy to manage from sophos central. Review collected by and hosted on G2.com.

VD
Technical
Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy to Manage and Well Integrated with Sophos Ecosystem."
What do you like best about Sophos Firewall?

Web interface is very clean and easy to manage, even for complex policies. It brings multiple security features like IPS, web filtering, application control, and VPN into a single device, which makes administration much simpler. I also like the seamless integration with Sophos Endpoint and XDR, giving us a unified view of threats and faster response. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

At times the firmware updates require careful scheduling as they may briefly disrupt services. These are not major issues, but improving them would make the product even stronger. Review collected by and hosted on G2.com.

AK
Sales Manager
Small-Business (50 or fewer emp.)
"Sophos Central Makes Firewall Management Effortless"
What do you like best about Sophos Firewall?

It had a feature of web filtering options which i liked the most but the most important part i liked was sophos central feature where i can view, configure and manage all the firewall from a single console. Review collected by and hosted on G2.com.

What do you dislike about Sophos Firewall?

firmwares and updates sometimes introduces bugs which causes issues but just sometimes and exporting reports are just basic one. Review collected by and hosted on G2.com.

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