Solink has been an excellent cloud security camera system for our business. It gives us convenient remote access to live and recorded footage from anywhere, and the automatic cloud storage keeps our video secure. Since we joined, we haven’t experienced any downtime.

The setup process was straightforward, and their team provided strong support throughout implementation. They also helped us scale across several locations with ease. The user interface is intuitive and easy to navigate, even for team members who aren’t technically proficient, and the smart alerts help us respond quickly to motion or unusual activity.

We conducted extensive market research before selecting Solink. Not only was it cost-advantageous, but the features were comparable to, or better than, those of other providers—both in current offerings and in future development plans. Overall, it has been a valuable investment for our business. Review collected by and hosted on G2.com.

One drawback of Solink is that many of its security features were initially built with indoor camera use in mind. Since our business operates primarily outdoors, certain functions haven’t felt as well optimized for our environment. That said, Solink has made meaningful strides in improving its outdoor capabilities, and we’ve continued to see steady progress on that area. Review collected by and hosted on G2.com.

Solink is very user-friendly, easy to install, and helps reduce the workload on our teams by integrating video and data in an accessible way. Its AI capabilities have allowed us to obtain and view information in ways we never could before acquiring the product. They also have a wonderful, dedicated customer support team—managers and team members who consistently reach out to make sure Solink is doing everything it can to support our business day to day. Review collected by and hosted on G2.com.

The thing I have the most difficulty with when using their platform is that when reviewing a shared clip there is not ability to zoom in and out of the video being watched like you could if you were using their direct Solink system. Review collected by and hosted on G2.com.

Solink is the one stop shop for so many parts of your business utilizing the video and data you already have to tackle the loss prevention, safety, operations and Customer Experience challenges that all businesses deal with to both minimize loss and maximize profit. In short Solink is impactful and easy to use to achieve maximum benefit, and with such friendly, responsive customer service, I believe Solink and their clients have a very bright future ahead. Review collected by and hosted on G2.com.

All though we did well, I think more emphasis should go into accurately determining the required hardware needs to reach the customer's best possible video resolution and retention goals all at a great price. I would also like to see better visibility of customer shared feedback and resolution to feedback which would need to also include a better QC processes with each update to the product. Review collected by and hosted on G2.com.

Ease of use and budget-friendly. We didn’t have to replace all of our cameras to adopt the platform, and any ONVIF camera works. Setup was a breeze: we plugged in the NAS, and Solink handled all the configuration for us behind the scenes. Capturing video clips and screenshots is quick and easy, which is a big improvement over how we were doing it before. Review collected by and hosted on G2.com.

The AI is currently limited to a subset of cameras, but they’re working on improving that. The team at Solink is consistently making updates to the platform, so I’m confident they’ll address this over time. Review collected by and hosted on G2.com.

First and foremost, I appreciate how easy it is to use on both the app and the desktop version. Secondly, the search function saves me a lot of time—what used to take 15–30 minutes to find can now be found in seconds. Review collected by and hosted on G2.com.

I honestly don’t have any criticisms. From new installations to tech support and equipment management, SOLINK has been excellent throughout. Review collected by and hosted on G2.com.

I like the usability of SOLINK, being able to log in from anywhere, whether on my phone or desktop, is a big plus. It's easy to access and works quite well, loading efficiently. Being able to record video and store it online is another feature I appreciate, and it's important to me that it functions reliably. The initial setup on SOLINK's side was quite easy, and whenever I needed support and used the chat, it was quite efficient, which I'm happy about. It has worked very well for us overall, and I'm quite happy with it. Review collected by and hosted on G2.com.

We tried the AI modules. They didn't work very well. I think it's kind of a beta technology at the moment, and I don't think it's fully dialed in quite yet. So it was something that we paid for for a month or so, and then we canceled it because it just wasn't working. I enjoy the camera features, but I just don't think that the AI is quite at the place yet that it's suiting my needs. Review collected by and hosted on G2.com.

I like the AI functions such as the motion search tool and how it lets me see transaction info from our POS system alongside camera footage. I also like all the filters that are available when searching for something specific. The sidekicks that allow me to set up monitoring for specific things are great. If I question a transaction or am missing a specific item, I can zone in on the transaction in particular and see everything I need to. I can also zone in on a particular area and see every time there was any motion there. Review collected by and hosted on G2.com.

I think interactive training videos would be helpful. Also, there was an issue with not having all the hardware we needed and having to order it and wait on getting everything connected and set up. We were also initially charged for setup even though we did everything ourselves. Review collected by and hosted on G2.com.

I like that SOLINK ties video to transactions, which is super helpful for dealing with refunds, voids, and discrepancies as it removes the guesswork. The fast searches and filter options really cut down investigation time. Their quick customer service via chat is great, and I find it to be a fantastic tool for the Loss Prevention department. SOLINK scales across all locations, making it convenient for use everywhere, and it's easy to use every day and very reliable. It also improves training by providing real-world examples. Review collected by and hosted on G2.com.

I wish SOLINK would be more proactive in reaching out when there are connection issues or cameras are down. It would be helpful if they had access levels to include lower-level management team members without privacy concerns. Also, I think it would be beneficial if there was a way to include our SKU numbers with each transaction info. Review collected by and hosted on G2.com.

It has a high quality video which is VERY HELPFUL. I like how we can efficiently reduce our loss and it also became one of our main support for customer service. Review collected by and hosted on G2.com.

I don't know if I need some more training with the product or it is just the system, but I struggle a bit when I'm reviewing footage and trying to go back and forth. Here is an example: I speed up a video to 16x, then I pause it write down the info I'm looking for and then I play it again to keep going, then I have to click it 4 times again to go back to 16x speed. It is a silly issue but when you have to do so many times it becomes a bit annoying. It would be nice if when I play the video again it would go back to the speed I selected before pausing it. Review collected by and hosted on G2.com.

I love how SOLINK pairs video footage with our point of sale transactions, improving visibility and accountability across the store. It's super easy to investigate discrepancies, monitor staff performance, and quickly pull footage when needed. The user-friendly interface and efficient search functionality save a lot of time compared to traditional systems. SOLINK has strengthened our loss prevention efforts, boosted operational efficiency, and given me confidence with reliable insights into store activities. I'm impressed by how it helps me quickly identify theft and take immediate action. Narrowing down the time frame to find specific video footage without wading through endless clips is a huge plus. I highly recommend SOLINK to any retail business looking to enhance security and streamline operations. Review collected by and hosted on G2.com.

Nothing to share here. Review collected by and hosted on G2.com.