--- title: Solink Reviews meta_title: 'Solink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Solink works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 121 scale: '5' date_modified: '2026-07-17' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Solink Reviews **Vendor:** SOLINK **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.7/5.0 **Total Reviews:** 121 ## About Solink Solink is an AI-driven video intelligence platform that connects video with business and operational data to help teams detect, investigate, and respond to risk and performance issues across physical locations. Solink is used by multi-location operators and the teams that support them, including security leaders, loss prevention, operations, IT, and store field teams in industries like retail, QSR, and convenience. The platform is designed for environments where incident response, theft and fraud reduction, and operational consistency require more than reactive video review. Solink unifies video with signals from systems such as POS, access control, and alarms, then applies AI and business context to reduce noise and surface events that matter. This supports faster verification, more consistent workflows, and secure visibility from anywhere. Key capabilities include: • Unified visibility across systems: Connects video with operational tools such as POS and access control to provide context around incidents, transactions, and exceptions. • AI guided detection and verification: Helps distinguish real risks and anomalies from routine activity to reduce false positives and investigation effort. • Investigation and reporting workflows: Enables searching, sharing, case documentation, and standardized processes for incident review and follow up. • Remote monitoring for distributed teams: Supports secure access for authorized users across locations to improve response coordination and oversight. • Open ecosystem deployment: Works with many existing camera environments to support expansion and standardization without forcing rip-and-replace hardware changes. Solink supports use cases such as loss prevention, safety and compliance reviews, operational audits, and performance coaching, with the goal of helping teams see more, know more, and do more across every site. ## Solink Pros & Cons **What users like:** - Users praise the **camera quality** of Solink for its clear images and fast performance in capturing essential details. (10 reviews) - Users find SOLINK to be **easy to use** , appreciating its user-friendly interface and effective problem-solving support. (10 reviews) - Users value the **easy initial setup** of Solink, making transitions across their company smooth and straightforward. (9 reviews) - Users appreciate that Solink offers **helpful customer service** and effective tools for video review and problem-solving. (8 reviews) - Users praise Solink's **AI technology** for transforming security footage into actionable business insights, enhancing operational efficiency. (7 reviews) - Features (6 reviews) - Artificial Intelligence (5 reviews) - Users highlight the **helpful customer support** of SOLINK, enhancing their experience with clear images and fast speeds. (5 reviews) - Video Management (5 reviews) - Flexibility (4 reviews) **What users dislike:** - Users note that the **inaccurate detection** in Solink's spot check feature can lead to frustrating false positives. (4 reviews) - Users express concern over **limited functionality** , particularly with video search and app compatibility across devices. (3 reviews) - Users note **limited features** in Solink, especially with multi-camera support and inconsistent functionality across devices. (2 reviews) - Users experience **scheduling issues** due to data integration and time zone problems causing slow responses. (2 reviews) - Users find that **snapshots and zoom capabilities** of Solink, particularly with 360 cams, need improvement. (1 reviews) - Clip Management (1 reviews) - Communication Issues (1 reviews) - Complexity (1 reviews) - Users face **connectivity issues** with Solink, experiencing unreliable monitor connections and frustrating support interactions. (1 reviews) - Difficult Training (1 reviews) ## Solink Reviews ### 1. Easy Ordering and Installation with Solid Performance and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Billy C. | Asset Protection & Safety Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Solink?** From ordering to installation Solink makes it easy. Very solid with connectivity, good performance. People are super, friendly and willing to listen and assist whenever possible. Great support MGR. **What do you dislike about Solink?** Had struggles with billing at times, however they are always willing to work things out or make things right. **What problems is Solink solving and how is that benefiting you?** Fraud, use of AI, reporting for multiple departments and not specifically focused on AP. ### 2. Transformative AI for Retail Surveillance **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle K. | Loss Prevention Manager North America **Reviewed Date:** February 18, 2026 **What do you like best about Solink?** I like Solink's AI capabilities and the ease of use for inexperienced camera users. Our staff, who tend to be younger, can take advantage of the AI functions, which allows us to train and teach with minimal oversight and upside ROI. Solink has helped us identify customer service and store cleanliness issues with minimal camera review time. The team that provided training on Solink made the setup process very easy. **What do you dislike about Solink?** I find the spot check feature's AI aspects need refinement as we still encounter false positives. **What problems is Solink solving and how is that benefiting you?** I use SOLINK for retail surveillance to review theft, shipments, and customer service KPIs. It helps address customer service and cleanliness issues quickly with AI, allowing our younger staff to leverage these functions for minimal oversight and better ROI. ### 3. Revolutionized Monitoring with AI and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Robby A. **Reviewed Date:** February 18, 2026 **What do you like best about Solink?** I loved SOLINK so much that I became a reseller. I appreciate the time-saving aspect and ease of use. I like pairing data with video, putting cameras to work beyond just reacting to video. The AI package, which allows asking cameras questions, is a standout feature for me. I also find the search by questions within the AI package very valuable. The initial setup of SOLINK was very easy. **What do you dislike about Solink?** I find the iPad/iPhone use compared to a laptop less functional. The video search is challenging, and I wish the functionality was the same on both devices. **What problems is Solink solving and how is that benefiting you?** SOLINK saves me time and is easy to use, pairing data with video effectively. I like using the AI package to ask questions to my cameras. ### 4. Effortlessly Enhanced Our Security Monitoring **Rating:** 5.0/5.0 stars **Reviewed by:** Bailey M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Solink?** I use SOLINK at Hoke-E-Geez to help with theft. I find it very user-friendly, and the motion search feature is particularly valuable as it cuts down time significantly. Instead of watching hours of footage, I can now find what I need in about 5 minutes with the motion search. The setup was very easy too. **What do you dislike about Solink?** License plate software to capture their numbers. **What problems is Solink solving and how is that benefiting you?** I use SOLINK to easily find and prevent theft, making it user-friendly and time-saving with motion search that cuts monitoring time from hours to minutes. ### 5. Extremely Fast, Efficient Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew L. | I.T Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Solink?** The customer service is extremely fast and mostly efficient. **What do you dislike about Solink?** Configuration can be an issue as I experienced at one of our installation locations. Took months to resolve the issue. A 3rd party technician had to be dispatched. **What problems is Solink solving and how is that benefiting you?** Motion detection in camera zones is very helpful when looking for requested timestamps. ### 6. It's great! **Rating:** 5.0/5.0 stars **Reviewed by:** Jess A. | Loss Prevention & Compliance Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Solink?** Runs on most internet connect devices, I no longer need to take my laptop with me when I am on call? **What do you dislike about Solink?** The recent switch to the ai chat instead of a live chat has made it a bit more difficult for teams to troubleshoot issues, resulting in longer downtimes. **What problems is Solink solving and how is that benefiting you?** Ease of access ### 7. Efficient Video Monitoring with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Solink?** I appreciate SOLINK's quite responsive and usually helpful customer service. The blocked camera review is a feature I use to ensure that all of our scales are readable and nothing obstructs any of our angles. Additionally, the setup was pretty easy, with the help of SOLINK support and the contractors they sent out for installation. **What do you dislike about Solink?** Sometimes just latency on the system or trying to review footage between times that there's not a lot of movement on the cameras. **What problems is Solink solving and how is that benefiting you?** SOLINK decreases our discrepancy investigation time through API linking and AI features. **Official Response from Alexandria Hewko:** > Thank you for your thoughtful review! We can certainly help with latency, motion zones (skipping to the part where there's movement), and inactivity zones (measuring how long "nothing" happens). Please reach out to your Solink Customer Success Manager and they can show you how to do this in the platform. ### 8. Seamless Integration and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. **Reviewed Date:** February 17, 2026 **What do you like best about Solink?** I've had a really solid experience working with SOLINK across the United States. The team has been an instrumental partner for us, helping keep camera monitoring and visibility consistent throughout. They are responsive, easy to work with, and flexible when juggling timelines from state to state. I appreciate the continued support, and a special shout out to Tyler Spence! The easy setup and integration make getting new sites up and running very straightforward, and the team is very transparent. I find the initial setup extremely easy. **What do you dislike about Solink?** N/A **What problems is Solink solving and how is that benefiting you?** I use SOLINK for cannabis rollouts nationwide. It keeps camera monitoring consistent and the setup is extremely easy, making it straightforward to get new sites running. Their team is responsive and transparent. ### 9. Great Support Throughout Implementation and Rollout **Rating:** 5.0/5.0 stars **Reviewed by:** John B. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Solink?** Support has been great throughout the implementation and rollout at each location. **What do you dislike about Solink?** It has certainly been a deterrent to shoplifting, and I’ve also seen an increase in sales. **What problems is Solink solving and how is that benefiting you?** It has helped reduce shoplifting in our self-checkout markets and also provides a central place to view our CCTV footage. ### 10. Transaction-Linked Video That Speeds Up Issue Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Kieran O. | Director of Retail Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Solink?** “Transaction-linked video is the biggest value—quickly ties POS activity to footage, improves accountability, and speeds up issue resolution across stores.” **What do you dislike about Solink?** “Initial setup and training take time, and adoption can vary by store. It requires consistent use to get full value, especially at the start.” **What problems is Solink solving and how is that benefiting you?** “It helps us quickly investigate POS issues like refunds, voids, and discrepancies by tying them directly to video. That reduces time spent chasing answers, improves accountability, and gives us better visibility into what’s actually happening in our stores.” ### 11. Excellent Support and Effortless Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Ian T. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Solink?** Support me and my team had was very comprehensive and easy. The website is easy to use and the training we had was excellent **What do you dislike about Solink?** That I have to log in every time I use the app **What problems is Solink solving and how is that benefiting you?** Allowing us to see where dips in productivity are with staff and allowing use to be more efficient ### 12. World-Class Solink Product Backed by an Excellent, Humble Team **Rating:** 5.0/5.0 stars **Reviewed by:** Rob T. | Internal Auditor, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Solink?** My interactions with the Solink team have been excellent. While they offer a world-class product, the team remains humble and honest. I have complete confidence in every member of the Solink team I’ve met. **What do you dislike about Solink?** Short answer: nothing. I’m an end user of the platform, and it makes my everyday work life easier. **What problems is Solink solving and how is that benefiting you?** The AI agents will scale up my productivity and help drive improved performance. I really like the “See more” feature, and the “department of do.” ### 13. Solink’s Customer-Focused Service and Extremely Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas M. | Regional Asset Protection and Safety Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Solink?** The most impressive part of Solink is their attention to the needs of the customer. My Customer Rep is extremely responsive to my needs. **What do you dislike about Solink?** Sometimes, customer specific information is lost in the success of the company. **What problems is Solink solving and how is that benefiting you?** Solink is offering outstanding efforts to bring my department into the AI world. ### 14. Mid market enterprise restaurant customer review **Rating:** 4.5/5.0 stars **Reviewed by:** Sean P. | Director Of Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Solink?** UI is easy to navigate for all levels of users, basic end user to IT staff configuring reports and dashboards. **What do you dislike about Solink?** Support is the biggest area of improvement that Solink has. Improving response times but also the depth of response. **What problems is Solink solving and how is that benefiting you?** Integrations into critical business systems like point of sale, safe and alarm systems. ### 15. Responsive Staff and Multi-Location Viewing, but VPN-Dependent CCTV Can’t Connect, unsure about AI **Rating:** 3.5/5.0 stars **Reviewed by:** Joe M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Solink?** Responsive staff. Able to view multiple locations through one service. **What do you dislike about Solink?** Unable to connect to CCTV if connection requires VPN. Unsure about "AI" features. Tools provided often not useful for our purposes. **What problems is Solink solving and how is that benefiting you?** Trying to connect several different CCTV systems to one centralized monitoring centre. ### 16. Solink’s Camera Linking Helps Us Locate Residents Faster **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Solink?** I find the camera linking feature very helpful. We use Solink in a residential addiction treatment setting, and when someone sneaks out, Solink helps us track their movements so we can locate them sooner and make sure they get the help they need as quickly as possible. **What do you dislike about Solink?** The only real downside so far is that some of our teams in certain locations haven’t taken the time to fully learn the system. As a result, we know we’re not using Solink to its fullest potential. **What problems is Solink solving and how is that benefiting you?** Solink helps keep our residential treatment facilities safe and secure. We feel confident in the system and know we can count on it when we need it. ### 17. Reliability and Remote Monitoring Excellence **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan P. | Sr. Manager - AP Global Security, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Solink?** I like the reliability of SOLINK, which is crucial for handling high-risk situations that affect the safety of our employees in stores. The easy interface makes it effortless to navigate, which is a big plus. I also appreciate the great customer support that comes with it. The initial setup was very easy, making the transition smooth. **What do you dislike about Solink?** We’re looking for improved reporting on the automation responses to outdoor returns. **What problems is Solink solving and how is that benefiting you?** I use SOLINK to minimize the need for vendor guards for overnight monitoring and to deter outdoor loitering, reducing potential risks to store safety. ### 18. Effective Security Monitoring with Easy Camera Access **Rating:** 5.0/5.0 stars **Reviewed by:** Martin Dale V. **Reviewed Date:** April 15, 2026 **What do you like best about Solink?** I like that with SOLINK, I can just check the camera at full length when I get an alarm on the door, like an infusion alarm. **What do you dislike about Solink?** One thought might be making sure the questions are super tailored to their role. Also, if any part feels repetitive, that's an opportunity to tighten it up. **What problems is Solink solving and how is that benefiting you?** I use SOLINK for my camera network, which helps when checking some burglary or alarm on the door by allowing me to check the camera at full length. ### 19. User-Friendly Portal Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Beth K. | Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Solink?** I like how user friendly it is on the portal **What do you dislike about Solink?** I haven't come across any aspects that I dislike **What problems is Solink solving and how is that benefiting you?** Alerting me when people are entering and exiting after hours. Easy to search to find issues going on in the restaurant. ### 20. Outstanding 24/7 Customer Service for SOLINK Security **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy L. | Senior Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Solink?** The customer service - with a platform that you need to have work 24/7 it is important to have a good team to help you correct any issues quickly **What do you dislike about Solink?** There is no downside to using SOLINK for the security in my establishment **What problems is Solink solving and how is that benefiting you?** Not having to pay an arm and a leg for using a company like ADT ### 21. Great Experience from Start to Today, with Better Discounts **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | VP, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Solink?** My beverage has Increased 2 % has made improvements with my discounts **What do you dislike about Solink?** I don’t dislike anything. Has been good experience from beginning to current **What problems is Solink solving and how is that benefiting you?** Continuing to improve products. AI and reporting. Benefits my bottom line ### 22. Excellent support and features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Solink?** It is easy to use. It has saved hours already due to the software capabilities to be able to pinpoint locations and is GDPR compliant. The face blur is brilliant which is incredibly helpful for SAR requests. The support from Solink has been incredible. **What do you dislike about Solink?** I am happy with it, it is really helping **What problems is Solink solving and how is that benefiting you?** We have been able to utilise the outputs where we can see pupils on unauthorised breaks around the toilet areas. This has been really beneficial. ### 23. Great Pricing ROI, Smooth Onboarding, and a Polished UI/UX **Rating:** 4.5/5.0 stars **Reviewed by:** Fernando G. | Facility Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Solink?** Pricing / ROI Support / Onboarding UI / UX **What do you dislike about Solink?** Integrations: The integrators didn't know how to work with VLANs **What problems is Solink solving and how is that benefiting you?** They are bringing AI and Intelligence to our church and upgrading the cameras ### 24. SOLINK’s Responsive Support and Powerful Motion Video Search **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Solink?** I love the support SOLINK provides, they are ready to help with any questions anytime in the dashboard chat. The video footage searching capabilites with the motion searching is great. **What do you dislike about Solink?** Some of the advanced AI features are extra **What problems is Solink solving and how is that benefiting you?** SOLINK provides a reliable cloud live video footage and storage solution with the ability to store clip in the cloud and easyly share. It is easy to use on many different platforms for any user and support is readily available. ### 25. Effortless Loss Prevention & Insightful Analytics with SOLINK **Rating:** 5.0/5.0 stars **Reviewed by:** Logan V. | IT Manager **Reviewed Date:** February 18, 2026 **What do you like best about Solink?** I appreciate SOLINK for its AI agents, which are a great help in enhancing loss prevention and reduce the need to hire more people. I also like the ability to use SOLINK devices with the already established retail stores we have. The setup process is straightforward as it seems to be more of a plug and play option for our sites, which simplifies installation. **What do you dislike about Solink?** I don’t have any thing negative to bring up **What problems is Solink solving and how is that benefiting you?** SOLINK gives us more insights without needing to hire more people. The AI agents help with loss prevention, and the devices easily integrate into our existing stores. ### 26. Great Networking and Insights from Other Industry Professionals **Rating:** 4.5/5.0 stars **Reviewed by:** TIffany M. | Director of IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Solink?** I really love the opportunity to network with other industry professionals and learn how they’re using the product. **What do you dislike about Solink?** Sometimes it feels like certain search features don’t work as well as they should, and the results can be a bit inconsistent. **What problems is Solink solving and how is that benefiting you?** Solink provides a great way for us to view our transactional sales and further analyze any issues with training of staff. ### 27. SOLINK - Responsible, Transparent, and Professional—Products That Deliver **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | CIO - Executive Partner, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Solink?** They are a responsible, transparent, and professional organization. Their products work as designed, and their support team is responsive to our needs. Partnering with Solink has made our Risk Management Department very happy and has made their daily workloads easier. **What do you dislike about Solink?** I’m looking forward to their new customer portal. I just wish it were coming sooner, but I’m willing to wait. **What problems is Solink solving and how is that benefiting you?** They are increasing their cloud storage and retrieval with higher resolution and keeping it cost effective. **Official Response from Alexandria Hewko:** > Thank you for your thoughtful review of Solink, Michael! We're proud to partner with such an iconic portfolio of restaurant brands. ### 28. Easy to Use, Great Support, and Works Seamlessly with Our Existing CCTV **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Director of Risk and Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Solink?** Ease of use, customer service , ability to use my existing cctv system and multi purpose application. **What do you dislike about Solink?** The AI could use some development for the actual counting of items as opposed to a count of line crossing. **What problems is Solink solving and how is that benefiting you?** Donation theft ### 29. Solink Integrates Seamlessly and Keeps Evolving **Rating:** 5.0/5.0 stars **Reviewed by:** Martin C. | Security System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Solink?** Solink's ability to integrate and evolve **What do you dislike about Solink?** Nothing of note, as the feedback we have provided has been addressed and taken in stride by the Solink team. **What problems is Solink solving and how is that benefiting you?** Solink is expanding 3rd integrations including intercoms, which is a crucial component to operate our call center with a "One pane of glass" approach ### 30. See the Story Behind the Numbers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Solink?** You can see the story, not just the numbers. **What do you dislike about Solink?** Data isn't always clean or aligned, creating doubt when you aren't using the program all of the time. **What problems is Solink solving and how is that benefiting you?** Solink takes everything we already had (video, transactins, reporting) and connects it in a way that lets us move faster, prove whats happening, and prevent loss instead of reacting to it. ### 31. Simple, User-Friendly Features That Stand Out **Rating:** 4.5/5.0 stars **Reviewed by:** Krystle N. | Quality Safety & Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Solink?** The simplicity and user friendly features stood out to our agency. **What do you dislike about Solink?** Although there are chat support agents, having a designated person to ask technical questions to would be helpful. **What problems is Solink solving and how is that benefiting you?** Solink is streamlining for our agency using and utilizing cloud services. This way we do not need to go out to the site everytime something is needed or to troubleshoot. **Official Response from Alexandria Hewko:** > Hi Krystle, thank you for your review of Solink! Every Solink customer (regardless of size) has a dedicated Customer Success Manager who can help you learn the platform and address more technical questions. We will have your CSM reach out shortly! ### 32. Fast, Easy Access and Customization—SOLINK Keeps Evolving **Rating:** 5.0/5.0 stars **Reviewed by:** benjamin a. | Asset Protection Safety and Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Solink?** How easy it is to access, how fast information loads, and easy it is to get support with systems. I also love how we can customize needs catered toi the company **What do you dislike about Solink?** n/a, the loving how SOLINK is evolving with the most current technology **What problems is Solink solving and how is that benefiting you?** Shortage, operational shortage, internal shortage factors ### 33. Solink Saves Our Field Leadership Hours Every Week **Rating:** 5.0/5.0 stars **Reviewed by:** Paul U. | Franchise Operator PARS Group LLC & NWFMG Inc, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Solink?** Solink is so efficient, saves our field leadership hours each week. **What do you dislike about Solink?** Nothing comes to mind, personnel are very helpful with training and communication. **What problems is Solink solving and how is that benefiting you?** POS manipulation, ops results, shift change procedures, employee meals, etc. ### 34. Amazing tech saving us hours on investigations **Rating:** 5.0/5.0 stars **Reviewed by:** Monica S. | Director of Retail Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Solink?** The customer service support for troubleshooting, learning, and general support is incredible **What do you dislike about Solink?** I wish they had their own panic button offering vs using a 3rd party that integrates (WSPER) **What problems is Solink solving and how is that benefiting you?** One stop shop for alarm, camera, and inventory investigations via POS integration ### 35. Quick Response Times and Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Solink?** Quick response times and excellent support. The assistance was prompt and very helpful. **What do you dislike about Solink?** Sometimes the changes to the visual setup aren’t very user-friendly, and they can make it harder to navigate or find what I need. **What problems is Solink solving and how is that benefiting you?** Solink helps us keep our facility secure and gives us added peace of mind. ### 36. Intuitive, Easy-to-Use UI for Entry-Level Users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Solink?** The UI and overall ease of use for entry level users. **What do you dislike about Solink?** Unfortunately we have consistent outages overnight that will quickly course correct. If not, we have to perform a local reset which takes time away from our on-site team to triage **What problems is Solink solving and how is that benefiting you?** Quickly accessing video in critical instances ### 37. Second-to-None Features and Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Erick O. | Senior Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Solink?** Solink turns video from a passive security tool into an active business intelligence platform. **What do you dislike about Solink?** Solink being cloud-based and SaaS-driven. Recurring monthly costs instead of a one-time NVR purchase can be a hurdle for some businesses, especially smaller operators. **What problems is Solink solving and how is that benefiting you?** Turning video into searchable data by linking POS data directly to video, so you can search by suspicious transactions (voids, refunds, no-sales, discounts) instead of manually reviewing hours of footage. ### 38. Easy Camera Access Makes Operations Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Doug M. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Solink?** Access to the camera for our operations are very easy to use **What do you dislike about Solink?** Would like to use the AI function of Solink **What problems is Solink solving and how is that benefiting you?** Solink provides camera clips for threat issues and helps us provide future issues. ### 39. Solink Is Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | HR Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Solink?** The most helpful thing I like about solink is the ease it takes to navigate through the site. i use it almost everyday. **What do you dislike about Solink?** There are no dislikes about solink. The customer support is great. **What problems is Solink solving and how is that benefiting you?** Solink helps with solving theft, employees being on time and doing what they are supposed to. ### 40. Simplified Video Review and Saving Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Solink?** Ease of reviewing and saving video. It really is a simplified process **What do you dislike about Solink?** Getting the data aligned between our organization and Solink **What problems is Solink solving and how is that benefiting you?** Solink has regular touch bases with the team to review and work to rectify any existing opportunities ### 41. Quick, Easy Store Checks That Support Loss Prevention **Rating:** 5.0/5.0 stars **Reviewed by:** Paul H. | Construction Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Solink?** The ability to quickly and easily check on stores -Loss prevention **What do you dislike about Solink?** Not much. It serves the purpose for many team members **What problems is Solink solving and how is that benefiting you?** The ability to use existing cameras and to add IP cameras in analogue stores to provide same level of detail. ### 42. Great Partnership, Easy to Use, and a Strong Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | National Sales Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Solink?** The partnership with their teams, the ease of usage, and the mobile app. **What do you dislike about Solink?** We want to move faster, not a downside, we are super excited about the future. **What problems is Solink solving and how is that benefiting you?** REducing shrink, increasing case values, reduced costs and better processes across the organaization. ### 43. Simple, Intuitive App with a Smooth Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Solink?** This app is simple to use and not complicated. **What do you dislike about Solink?** I haven’t really come across any issues so far—there’s nothing I’ve disliked. **What problems is Solink solving and how is that benefiting you?** I like how easy it is to view my CCTV from my computer or cellphone. ### 44. Proactive Camera-Down Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Solink?** I appreciate getting updates whenever cameras go down. Their AI technology also lets you add helpful features, like door counts, which is a great addition. **What do you dislike about Solink?** Although we’re relatively new to SoLink, it would be helpful to have more local technicians available in case any issues come up. **What problems is Solink solving and how is that benefiting you?** We were able to integrate our existing technology with our new cameras, which saved us from having to rely on multiple services to get everything working together. **Official Response from Alexandria Hewko:** > Thank you for your thoughtful review of Solink, glad that we're helping keep your systems up and running! We're always growing our partner network to have more local installers ready to help. Please feel free to reach out anytime to ask about technician availability in your area. ### 45. Excellent People, Product, and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Colin K. | Professor, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Solink?** The people, product and service are excellent **What do you dislike about Solink?** It has been a bit of a learning curve but overall it’s been a positive experience **What problems is Solink solving and how is that benefiting you?** Improved widgets customized to our business ### 46. Easy to Use SOLINK with Great Mobile Access **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Solink?** SOLINK is easy to use, and being able to access it anywhere using the mobile app is great. **What do you dislike about Solink?** The dashboard can be overwhelming, but working with your CSM can lead to a meaningful and useful dashboard. **What problems is Solink solving and how is that benefiting you?** Able to locate food loss and potential guest service issues. ### 47. Efficient Investigation with Seamless Video Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Regional Manager Asset Protection **Reviewed Date:** February 17, 2026 **What do you like best about Solink?** I like how easy it is to review and share video using SOLINK. The widgets and dashboard are really helpful in identifying potential internal cases. **What do you dislike about Solink?** Data integration and time zone problems are slow or delayed. **What problems is Solink solving and how is that benefiting you?** I use SOLINK for internal investigations through dashboards and exception reports. It helps identify potential internal cases and makes video review and sharing easy. ### 48. POS Integration Edge and a Forward-Thinking Platform **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Solink?** POS integration. This is their edge. Also forward thinking and evolving with demands. **What do you dislike about Solink?** Need more AI integrations. more bandwidth for sound and camera analysis **What problems is Solink solving and how is that benefiting you?** efficiency in monitoring. ### 49. Take 5 District Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2026 **What do you like best about Solink?** the Ability to review productivity in my shops **What do you dislike about Solink?** only being able to review 75 days back from live date **What problems is Solink solving and how is that benefiting you?** It has helped me to discover theft ### 50. All-in-One Data & Camera Platform That’s Quick and Easy to Access **Rating:** 4.5/5.0 stars **Reviewed by:** Phil V. | Manager, Asset Protection & Safety at Paradies Lagardère, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Solink?** All in one Platform - Data and Cameras. Quick and easy to access. **What do you dislike about Solink?** Wish they had in house audit program instead of 3rd party **What problems is Solink solving and how is that benefiting you?** Integrity Issues / Training Issues ## Solink Discussions - [What is SOLINK used for?](https://www.g2.com/discussions/what-is-solink-used-for) - [View Solink pricing details and edition comparison](https://www.g2.com/products/solink/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+09%3A02%3A14+-0500&secure%5Bsession_id%5D=b37a2270-83f6-4c78-a7fc-93d6ab1d4536&secure%5Btoken%5D=0ed69931ce7f757a572df905d2181902b5cdab17919904abc90304547573c895&format=llm_user) ## Solink Integrations - [1010 Data](https://www.g2.com/products/1010-data/reviews) - [7shifts](https://www.g2.com/products/7shifts/reviews) - [AlarmKey](https://www.g2.com/products/alarmkey/reviews) - [Alleaves](https://www.g2.com/products/alleaves/reviews) - [Ameego](https://www.g2.com/products/ameego/reviews) - [Autodata](https://www.g2.com/products/autodata/reviews) - 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