Generated from real user reviews
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Valued partnership"
What do you like about SMG - Service Management Group?
SMG is a valued partner and they work hard to understand the opportunities and unique business needs we face in order to provide valuable insights thr
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
Bo L.
Small-Business (50 or fewer emp.)
4.5/5
"Valuable Partnership with SMG"
What do you like about SMG - Service Management Group?
The team assigned to our account takes the time to understand our business. They are equipped to provide recommendations to maximize the benefits of o
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
Verified User
Enterprise (> 1000 emp.)
4.5/5
"Valued partnership"
What do you like about SMG - Service Management Group?
SMG is a valued partner and they work hard to understand the opportunities and unique business needs we face in order to provide valuable insights thr
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you like about SMG - Service Management Group?
Incredibly account team who understands the needs of our business. Insights team provides lots of value analysis.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you dislike about SMG - Service Management Group?
Research projects (outside of VOC work) take too long.
See Related User Reviews
Verified User
Enterprise (> 1000 emp.)
4.0/5
"Great account and insights team"
What do you dislike about SMG - Service Management Group?
Research projects (outside of VOC work) take too long.
All materials produced come with thoughtful guidance on best use tips within scope of departments Review collected by and hosted on G2.com.
Limited chart export options within reports Review collected by and hosted on G2.com.
Their customer service and response time! They have excellent insights on our data and they have an incredible library of resources in the form of videos, white papers, best practices and case studies. Review collected by and hosted on G2.com.
I don't have anything that I dislike. I think they have a great portfolio of tools! Review collected by and hosted on G2.com.
SMG has helped us identify positive and negative experiences directly from our customers to share with our store team members. These insights can be used to improve operations down to the specific store level for a more targeted approach. We like the use of the SMG Dashboard for all members to dive deeper into the data. The SMG team has been very helpful, attentive, and forthcoming with suggestions for improvement. Review collected by and hosted on G2.com.
Integration of data could be mentioned as an issue but this is always a sticky point when joining data sets with different sources. Review collected by and hosted on G2.com.
SMG offers a team of talented, experienced, CX research professionals. We're able to leverage the best practices, that get us most quickly to solid customer feedback. Review collected by and hosted on G2.com.
The online portal, is something we use virtually everyday, but occasionally stumble on limits to what/how much data we can export. Review collected by and hosted on G2.com.
SMG has a thorough understanding of our business and uses that knowledge combined with the data they collect to provide insights that drive action and improve our operations and customer experience. Review collected by and hosted on G2.com.
No specific dislikes or downsides at this time. Review collected by and hosted on G2.com.
Very nimble team that is dedicated to my account. In 9 years, I have never had a request for data denied. Review collected by and hosted on G2.com.
No downside that I can think of. Not the least expensive, but you get what you pay for. Review collected by and hosted on G2.com.
Their team is both responsive and great at anticipating our needs as an organization. Review collected by and hosted on G2.com.
I have not found any dislikes at this point Review collected by and hosted on G2.com.
Service from SMG is superb, and quality of provision very high. The team are on hand for a variety of ad hoc queries and support with detailed analysis and feedback on performance for all members of the team, from operational through to executive level. Review collected by and hosted on G2.com.
No real areas to complain of ;) Everything good for us. Review collected by and hosted on G2.com.
The data within SMG is insightful and provides actionable insights that we can impact real-time. Review collected by and hosted on G2.com.
Some of the reporting features within the tool aren’t as intuitive as other tools I’ve worked with. Review collected by and hosted on G2.com.
we use it to help us with surveys our customers do for us. it is very easy to use. Review collected by and hosted on G2.com.
very detailed but still easy to use and can be used by anyone at our company. Review collected by and hosted on G2.com.
