The time tracking interface itself is well-designed and intuitive. The hashtag system for categorizing entries is clever, logging time is fast, and the reporting works well. When we first adopted it, our team picked it up quickly. The product, when it works, is genuinely good. Review collected by and hosted on G2.com.
Support has been completely non-existent for over a year. I have open tickets from November 2024 that have never received a single response — not even an acknowledgment. Team members can't set up their accounts (the system shows they haven't "followed the link" even though they have, and their entries are grayed out), and our Google Calendar integration is broken. I've followed up multiple times through their support portal and by email. Total silence. This appears to be abandonware that's still happily collecting subscription payments. The product works until something breaks, and then you're completely on your own with no path to resolution. We're now actively migrating to another platform because we cannot rely on software with zero support infrastructure. Review collected by and hosted on G2.com.
