# Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you want the short version: Tata Consultancy Services, Wipro, and Capgemini are the names that show up covering more than one of sales, service, and analytics in <a class="a a--md" elv="true" href="https://www.g2.com/categories/oracle-siebel-resellers">oracle siebel resellers</a> reviews, while Infosys leans more toward the implementation and support side than sales-specific capability. Here's the breakdown.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tata-consultancy-services/reviews"><strong>Tata Consultancy Services</strong></a>: reviewers point to customer engagement and digital transformation work specifically, plus testing and RPA-driven process automation on the operational side.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/wipro/reviews"><strong>Wipro</strong></a>: reviewers describe broad enterprise software implementation spanning Salesforce, SAP, and Oracle, which suggests sales and service capability, though no reviewer breaks out analytics as a distinct strength.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/capgemini-services/reviews"><strong>Capgemini</strong></a>: reviewers cite Salesforce implementation work directly, including a multi-year engagement developing new features on a commerce platform, alongside separate customer support and ticketing-system integration.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/infosys-implementation-services/reviews"><strong>Infosys Implementation Services</strong></a>: reviewers focus more on ERP and core banking implementation than sales or service-specific CRM capability, though the same structured project management shows up here too.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone evaluating a full-suite CRM deployment covering sales, service, and analytics together: did any single reseller genuinely cover all three well, or did you end up bringing in a specialist for the analytics piece specifically?</p>

##### Post Metadata
- Posted at: 2 months ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;I’d build on my earlier data-model point by defining the analytics questions before implementation starts. If leadership eventually wants reporting across sales activity, service history, and customer outcomes, those relationships need to exist in the model from day one. Bringing in an analytics specialist later cannot easily fix foundational data decisions without rework.&lt;/p&gt;

##### Comment Metadata
- Posted at: 13 days ago
- Author title: Writer



### Comment 2

&lt;p&gt;I’d expect analytics to be the piece most likely to need specialist help, especially once reporting moves beyond standard CRM dashboards. A single reseller can cover sales and service well, but advanced data modeling and cross-system analytics often become a separate workstream.&lt;/p&gt;

##### Comment Metadata
- Posted at: 13 days ago
- Author title: Marketer



### Comment 3

&lt;p&gt;On whether one reseller covers all three, analytics is usually where a specialist gets brought in, and often not because the reseller lacks capability but because reporting requirements arrive later than the build. Worth naming your reporting needs during implementation scope rather than treating them as a phase two, since the data model decisions get made early either way.&lt;/p&gt;

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Tech Consultant



### Comment 4

&lt;p&gt;Covering all three areas in Siebel is less about feature availability and more about how well the data model connects them. The real value shows when reporting and workflows cut across modules without heavy customization.&lt;/p&gt;

##### Comment Metadata
- Posted at: 2 months ago
- Author title: Writer





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