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Setapp Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find ease of use in installing Setapp, allowing quick access to various essential tools for Mac. (1 mentions)
Users love the wide range of tools from Setapp, finding installation easy for enhancing their Macs. (1 mentions)
Users express frustration with poor customer support, feeling undervalued and having unresolved issues with the application. (1 mentions)

Top Pros or Advantages of Setapp

Top Cons or Disadvantages of Setapp

Setapp Reviews (34)

Reviews

Setapp Reviews (34)

4.6
34 reviews
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Adalberto B.
AB
Adalberto B.
Senior Systems Engineer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Good value if you use several Mac apps."
3.5/5
What do you like best about Setapp?

I like that I can access a lot of good Mac apps with a single subscription instead of buying them one by one. It's also a good way to try new applications without committing to a separate purchase. Installing and updating apps is straightforward, and everything is managed in one place, which makes using the service very convenient. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

The subscription can be expensive if you only use a few apps regularly. I also think the library includes several large applications that many users may never need, so it would be nice to have more flexible pricing or smaller app bundles. Occasionally, I couldn't find some popular apps because they aren't part of the Setapp catalog. Review collected by and hosted on G2.com.

Frederick L.
FL
Frederick L.
Marketing Coördinator
Small-Business (50 or fewer emp.)
"SetApp Makes Discovering High-Quality Mac Apps Effortless & Cost-effective"
4.5/5
What do you like best about Setapp?

The flat monthly fee lets me freely try apps I might never buy individually. I've been a member for almost 10 years and about 15 apps have become permanent fixtures on my MacBook Pro — things like CleanMyMac, Paste, AlDente, Spark, and ClearVPN. The curated quality is consistently high and I love that I can just install something new without overthinking the cost. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

The price has gone up quite a bit over the years. As a student I get a discount, but at full price it's getting harder to justify unless you really use a good number of apps. If you only rely on one or two tools it probably won't pay off. Review collected by and hosted on G2.com.

Jaxon S.
JS
Jaxon S.
Video Editor
Media Production
Small-Business (50 or fewer emp.)
"Make Time Tracking and Video Downloads Effortless"
4.5/5
What do you like best about Setapp?

I really enjoy using the Timemator app to track my work time, and I also use the Downie app to download videos easily from websites. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

I wish they had more options for pricing if I only use a few apps Review collected by and hosted on G2.com.

Ben F.
BF
Ben F.
Sole Trader
"Disappointing Experience with Setapp's Support"
1/5
What do you like best about Setapp?

I was going to use Setapp for the wide range of tools, including cleaning up my Mac and the virus protection features. Installing was easy. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

Setapp is not solving any problems for me. I was not able to get the application to work. Customer Support - I received an error message that my laptop had previously used a trial, however when I reached out to see if they could fix it the response was a clear no - for a 7 day trial, I would have thought it would be easy to restart it. I'm hesitant to spend money with someone if that is the service they provide when they are trying to win your business. The support experience should be accommodating and welcoming, which it didn't feel like. I didn't feel valued as a person, which is also something that could be improved on. Installing was easy. I didn't get the error message I referred to until I downloaded one of the apps, which is really, really annoying. Review collected by and hosted on G2.com.

Verified User in International Trade and Development
AI
Verified User in International Trade and Development
Mid-Market (51-1000 emp.)
"Best App Store for Mac: Great UI and Easy App Discovery for a Fixed Monthly Cost"
5/5
What do you like best about Setapp?

Best app store for Mac—nothing can beat it. I love the user interface and the overall experience. It’s easy to find whatever tool you need for your Mac, all for a fixed monthly cost. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

I only wish every Mac app were available in this App Store. It has the best performance. Review collected by and hosted on G2.com.

Candice H.
CH
Candice H.
Online Marketing Specialist
Small-Business (50 or fewer emp.)
"Setapp makes it super easy to find new tools"
5/5
What do you like best about Setapp?

Setapp introduces me to new tools, most I've never heard of, that I often download. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

I can't really think of anything I don't like about Setapp. Review collected by and hosted on G2.com.

Anne-Elizabeth S.
AS
Anne-Elizabeth S.
Chair and Social Media Consultant
Small-Business (50 or fewer emp.)
"A different kind of subscription"
3.5/5
What do you like best about Setapp?

Setapp is a software subscription that allows Mac users to access software for day to day issues, without breaking the bank on the most recent updates or versions.

I like that I can try things out and only use what's most useful to me right now, so I don't have hundreds of useless programs lurking around.

It's easy to download and I can keep it on my navigation bar to go directly to the site or load what I've already chosen.

While it was not an issue when I first signed up, at this point in time, I'm glad that it is a Ukraine-based company and I can feel that I am supporting Ukraine. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

The main drawback is that I sometimes forget to check what's new and I might miss something that could be truly helpful, or spend time noodling around what's potentially interesting, but doesn't really solve a problem.That latter issue is my own, though and not Setapp's. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Decent solution but inflexible and buggy pricing implementation."
1/5
What do you like best about Setapp?

Easy to purchase for the whole team. Save time. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

We purchased the team version, however, due to the team churn, our seat has decreased 33%. However, Setapp cannot provide a refund or reserve future credits. And even if we have extra seats, we still need to purchase extra devices for the existing users. Also, we encountered 1 bug. We were unable to assign a seat to a member who had expired the invitation before. What's more bizarre is that we first canceled next year's subscription and contacted customer service to decrease our seats. We see our seat is decreased (no refund BTW), however, the subscription is toggled to renew again. I wanted to recommend this to other teams. However, the entire pricing drama is depressing. Not professional. Review collected by and hosted on G2.com.

Response from Maksym Khodakivskyi of Setapp

Hello there,

We appreciate you sharing these insights with us, as it helps us better understand your experiences and concerns. We understand that communication within teams involves not only support but also sales and dedicated Customer Success Representatives, and we're working to ensure that all aspects are aligned seamlessly.

Regarding the team version and the challenges you faced due to team churn, we apologize for any inconvenience this has caused. We do acknowledge that our billing policy may not currently allow for partial refunds in the event of mid-year team reductions. While team size increases are accommodated without issue, reductions may follow the next billing cycle. We understand this may be limiting, and your feedback is noted.

It appears there might be some confusion regarding member seats and device seats. Member seats are invitations for team members and cannot be repurposed as additional devices for existing members. This distinction is in place to ensure the integrity of team roles and licensing.

The bug you encountered preventing the assignment of a seat to a member with an expired invitation is concerning. We apologize for any inconvenience caused by this issue. Our team is actively investigating this matter to ensure smoother seat management in the future.

We're sorry to hear about the inconvenience you faced when canceling next year's subscription and adjusting seat numbers. We'll look into why the subscription toggled to renew after cancellation and make sure such situations are resolved moving forward.

We appreciate your intention to recommend Setapp and are committed to addressing the pricing and subscription issues you've raised. Your feedback is invaluable in shaping a better experience for all users.

If you have any further insights, questions, or suggestions, please don't hesitate to share them with us. Thank you for your patience and for being a valued member of the Setapp community.

Best regards,

Richard G.
RG
Richard G.
Missionary and Freelance developer
Mid-Market (51-1000 emp.)
"Setapp: Best solution to update hell!"
5/5
What do you like best about Setapp?

It takes care of the constant updating of applications for me. It also helps me find new applications that are so helpful. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

Nothing. Setapp has everything that I need and has introduced me to things I didn't know I needed. Review collected by and hosted on G2.com.

Response from Maksym Khodakivskyi of Setapp

Hello Richard,

Thank you for sharing your thoughts on Setapp! We're thrilled that Setapp has helped you escape the update chaos by handling constant application updates seamlessly. It's great to hear that you've also discovered new and helpful applications through our platform.

Your endorsement of Setapp is valuable. The convenience of staying up to date without worrying about individual upgrades and compatibility is a major advantage we're proud to offer.

We're grateful for your recommendation to others. We're here to simplify your experience and ensure you always have access to the latest software without the hassle.

Thank you for being part of the Setapp community!

Best regards,

David M.
DM
David M.
Communications Director
Education Management
Small-Business (50 or fewer emp.)
"A Pocket Full of Wonders"
5/5
What do you like best about Setapp?

There's an app for just about everything. Think of it like having a whole toolbox at your disposal. Maybe you just use a hammer, but you have a job for a rubber mallet. It's like you have a magic toolbox, you just reach in there, and suddenly you have a rubber mallet at your disposal. I'm more productive on my Mac because of Setapp and all the bundled apps. Review collected by and hosted on G2.com.

What do you dislike about Setapp?

Nothing. Great app and service. In a perfect world, maybe it would include an extra computer with the default pricing. Review collected by and hosted on G2.com.

Response from Maksym Khodakivskyi of Setapp

Hello David,

Thank you for your positive and insightful review! We're thrilled Setapp enhances your productivity and serves as your trusty "magic toolbox".

We appreciate your feedback on pricing - we constantly strive to improve and add value. It's great to hear how our app suite assists you in daily tasks and occasional jobs.

Thank you for recommending Setapp. For any further assistance, feel free to reach out to us.