Hello there,
We appreciate you sharing these insights with us, as it helps us better understand your experiences and concerns. We understand that communication within teams involves not only support but also sales and dedicated Customer Success Representatives, and we're working to ensure that all aspects are aligned seamlessly.
Regarding the team version and the challenges you faced due to team churn, we apologize for any inconvenience this has caused. We do acknowledge that our billing policy may not currently allow for partial refunds in the event of mid-year team reductions. While team size increases are accommodated without issue, reductions may follow the next billing cycle. We understand this may be limiting, and your feedback is noted.
It appears there might be some confusion regarding member seats and device seats. Member seats are invitations for team members and cannot be repurposed as additional devices for existing members. This distinction is in place to ensure the integrity of team roles and licensing.
The bug you encountered preventing the assignment of a seat to a member with an expired invitation is concerning. We apologize for any inconvenience caused by this issue. Our team is actively investigating this matter to ensure smoother seat management in the future.
We're sorry to hear about the inconvenience you faced when canceling next year's subscription and adjusting seat numbers. We'll look into why the subscription toggled to renew after cancellation and make sure such situations are resolved moving forward.
We appreciate your intention to recommend Setapp and are committed to addressing the pricing and subscription issues you've raised. Your feedback is invaluable in shaping a better experience for all users.
If you have any further insights, questions, or suggestions, please don't hesitate to share them with us. Thank you for your patience and for being a valued member of the Setapp community.
Best regards,