It has integrated well with our branding. The team at ServiceSkills has partnered closely with us to identify what’s most important for our staff to focus on and develop. The resources are relevant and have strengthened our team’s soft skills, which has directly resulted in an increased CSAT rating of over 97%. Review collected by and hosted on G2.com.

At one point, we felt we had reached the maximum value we needed from ServiceSkills because we weren’t bringing on new candidates. However, through our partnership, they added additional modules, including leadership modules, and it was helpful for our staff to go back and revisit some of the earlier modules where they needed a bit of refinement. Review collected by and hosted on G2.com.

I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need. Review collected by and hosted on G2.com.

I really do not feel there are any downsides to ServiceSkills. The easy process of setup and assigning is great. The variety of videos and training cover not only customer interaction but also co-worker interactions. Review collected by and hosted on G2.com.

I have exceptional experiences with this training service. The sessions are well-structured, engaging, and tailored to meet our company's needs. Nancy demonstrates deep knowledge and explains complex concepts in a clear, practical way that made them easy to apply in real-world scenarios.

What also stands out is the support provided. The team is responsive, professional, and went above and beyond to ensure we had all the resources and guidance I needed. Their commitment to customer success is evident, and it made a huge difference in our ability to implement what we learned effectively.

I highly recommend this service to anyone looking for high-quality customer service training backed by outstanding support! Review collected by and hosted on G2.com.

There is nothing I dislike about this course. Review collected by and hosted on G2.com.

ServiceSkills has an excellent staff to support you thru the process from purchase to implementation of training. The videos are user friendly, great topics and information is formatted in a way where the end users enjoy the the training. Review collected by and hosted on G2.com.

Nothing I can think of. Service Skills has made the training enjoyable. Review collected by and hosted on G2.com.

Service Skills supplements our existing new hire training. The training video's help not only new hires but also more tenured call center associates looking to refresh their customer service skills. Review collected by and hosted on G2.com.

Service Skills has an industry leading call center focus, there could be more targeted and industry specific training created in the future. Review collected by and hosted on G2.com.

It is super easy to use! It has simple videos that get to the point and don't waste your time. Review collected by and hosted on G2.com.

Setting up the courses on the automated learning plan can be a bit confusing at first, but once you do the first one it is super easy. Review collected by and hosted on G2.com.

The courses offered are helpful in onboarding new CSRs and well and keeping seasoned CSRs refreshed on customer service-related skills. The customer support is also fantastic...they are always available and extremely helpful. Review collected by and hosted on G2.com.

I would like to see more course selections to choose from for the CSRs. There are a lot of courses available but a lot that are not directly related to their positions. Review collected by and hosted on G2.com.

Being a busy Director, ServiceSkills allows me to provide enjoyable and utilizable training programs to our team.

Additionally, Rhonda and Angela have been fantastic to work with. They are quick to respond to any of my requests, always provides more information that I benefit from than anticipated, and are extremely accommodating to the ever-changing needs of our business. Flawless and pleasant service! Review collected by and hosted on G2.com.

It would be wonderful to have an unlimited number of licenses to use in our subscription. As we grow and bring on more associates, getting them up to par with the rest of our staff requires additional costs if we run out of licensing. Review collected by and hosted on G2.com.

"These customer service and soft skills training videos & lessons have been a game-changer for my students. They love them! The videos/lessons/quizzes are engaging and short but packed with excellent content and skills. In addition, the Human Resources Department can utilize this training for professional development to strengthen their teams and create a better workplace culture. Review collected by and hosted on G2.com.

Quiz questions following the video need revising. There are too many run-on sentences and questions are unclear. Too many sentences in the questions that are contradictory in the True/False questions.

Allow the quiz to be taken multiple times per day. Not on a 24 hour retake delay. Review collected by and hosted on G2.com.

I like ServiceSkills for training purposes because it helps our new and existing employees to work better together. I appreciate the courses and customization it offers, allowing me to choose what topics I want our team to cover. The initial setup was very easy, and the support from Angela and Rhonda is AMAZING. I'm so satisfied with the service that I'd recommend it to others with a rating of 10 out of 10. Review collected by and hosted on G2.com.

I think ServiceSkills could offer more leadership training. Review collected by and hosted on G2.com.