--- title: ServiceSkills Reviews meta_title: 'ServiceSkills Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 150 reviews by the users' company size, role or industry to find out how ServiceSkills works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 150 scale: '5' date_modified: '2026-07-17' parent_category: name: Education url: https://www.g2.com/categories/education --- # ServiceSkills Reviews **Vendor:** ServiceSkills.com **Category:** [Online Course Providers](https://www.g2.com/categories/online-course-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 150 ## About ServiceSkills ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market. ## ServiceSkills Pros & Cons **What users like:** - Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. (20 reviews) - Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. (18 reviews) - Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. (15 reviews) - Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. (12 reviews) - Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. (8 reviews) - Users appreciate the **engaging training sessions** of ServiceSkills, making it easy to enhance team performance effectively. (8 reviews) - Easy Setup (7 reviews) - Users find **implementation easy** with ServiceSkills, leading to quick improvements in communication and customer service training. (6 reviews) - Features (5 reviews) - Flexibility (4 reviews) **What users dislike:** - Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. (3 reviews) - Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. (3 reviews) - Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. (2 reviews) - Users find the **UI can be confusing** due to content volume, though support is readily available from reps. (2 reviews) - Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. (2 reviews) - Users report **certification issues** with course names not printing correctly on the certificates, though it's a minor concern. (1 reviews) - Users find the **limited search functionality** restricts options, especially with repetitive quiz formats. (1 reviews) - Outdated Content (1 reviews) - Users find the **videos outdated** , though appreciate the newer animation styles that improve the overall experience. (1 reviews) - Pacing Issues (1 reviews) ## ServiceSkills Reviews ### 1. Great Out-of-the-Box Training Solution! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2017 **What do you like best about ServiceSkills?** Vast selection of training modules, curricula, and skillsets. We're able to set up curricula for specific topics, such as phone-based customer service, performance reviews, coaching, etc. Or we can set up competencies-based curricula by mixing and matching courses from different ServiceSkills program.s **What do you dislike about ServiceSkills?** The videos are set in offices. Since most of our employees are retail, it doesn't really fit their scenery, even if the topics covered are universal. **Recommendations to others considering ServiceSkills:** This is a great product for anyone who needs engaging and entertaining training modules or videos for training in customer service, sales, call center, employee relations, communication skills, professional courtesy, and particularly leadership and coaching. **What problems is ServiceSkills solving and how is that benefiting you?** We're training folks on best practices for customer service and phone skills. It's particularly helpful for young people who don't have the best people-skills. ServiceSkills offers excellent training in customer service, phone skills, sales, call center, employee relations, communication skills, professional courtesy, and particularly leadership and coaching. ### 2. Acclaimed Structured Training Program **Rating:** 5.0/5.0 stars **Reviewed by:** Jody Lynn S. | Management Consultant, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about ServiceSkills?** A structure program that is grounded in basic customer service soft skills. Often veteran agents need a refresher course to help them emphasize the positives and eliminate some of the old baggage they have acquired over time. Nancy Friedman is extra icing on the cake as many of us remember her as the providing some of the basic fundamentals for Customer Service. **What do you dislike about ServiceSkills?** We haven't experience any of the downsides from the programs. **Recommendations to others considering ServiceSkills:** First, I think that there should be a variety of training programs for your employees. There should be training on demand, organizational training, personal development and all these factors or programs contribute to employee retention. Often we take for granted that a person has the necessary skills and training to do their jobs, however we are all challenged to improve and keep exceeding customer expectations. You can never be too well trained. **What problems is ServiceSkills solving and how is that benefiting you?** First and foremost we have a complete training program. A program that can be expanded and allows for individual employee growth through the various levels. We measure the participation via deadlines and module scores as a part of the monthly metrics on the Customer Service dashboard. ### 3. The Best Customer Service Training **Rating:** 5.0/5.0 stars **Reviewed by:** Chip H. | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2019 **What do you like best about ServiceSkills?** The eLearning courses from ServiceSkills are the very best training available for improving Customer Service. I have seen very good training over the years but nothing comes close to the quality of the content our company now enjoys from ServiceSkills. Nancy knows this business and she helps everyone discover "the secrets". **What do you dislike about ServiceSkills?** I have found nothing negative to dislike **What problems is ServiceSkills solving and how is that benefiting you?** nothing ### 4. Excellent SoftSkills Training **Rating:** 5.0/5.0 stars **Reviewed by:** Lori D. | Manager, Training and Compliance Freight Services, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about ServiceSkills?** We implemented the Serviceskills.com modules a year ago to provide softskills training for a learner base of 200 employees. We deployed the modules via our internal LMS and were able to provide training for our employees during the work day in small chunks without having to attend an all day off-site seminar or workshop. Everyone in the organization was talking the same language and putting into practice the skills that are taught . Topic and key points were discussed in weekly staff meetings to reinforce the concepts. We gave a cummulative test after all modules were completed to establish a base-line and identify topic retention. We feel strongly about the concepts that are contained in the modules and feel it is something that will be repeated on an every other year basis with our employees. The content is easy to understand and good for all areas of business - not just people interacting with external customers on a daily basis. **What do you dislike about ServiceSkills?** There isn't anything that we disliked about Serviceskills.com. The content speaks for itself. It's engaging and provides an excellent opportunity to get the softskills training with re-inventing the wheel and developing something in-house. **Recommendations to others considering ServiceSkills:** You won't be disappointed. The content is great and provides excellent softskills training. **What problems is ServiceSkills solving and how is that benefiting you?** Our organization has a 20 hour training requirement for employees that are non-management. This program allowed us to train a large amount of users without disruption to day to day productivity. We were able to deploy the training in multiple locations in the US and Central America. We can hear the results when you listen to daily customer care phone interactions. ### 5. ServiceSkills/TelephoneDoctor trained me - now it trains my team **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | Manager, Client Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2019 **What do you like best about ServiceSkills?** Service Skills/Telephone Doctor is the best program I know of to train service agents to create positive, authentic, human experiences for customers. Nancy Friedman's "Telephone Doctor" content is the gold standard in how to communicate professionally by phone. I know Fortune500 companies with thriving Service Departments who use this content, and my small team of 40 are passionate users - it's great for companies of all sizes and industries. It's geared toward contact centers and reception services, and I've experienced it both as an agent (it's how I was trained to work in Customer Service 15 years ago) and as a contact center manager (it's the only phone skills training my department uses today). I don't know anyone who has experienced this training that hasn't become a stronger professional and better communicator. Highly, highly recommended. **What do you dislike about ServiceSkills?** While I don't dislike anything about the service, I do hope their ongoing efforts to keep the content up-to-date were broader-reaching and faster coming. Our industry is changing more rapidly every year, and channels like chat, AR and VR are poised to dramatically change the delivery of human service experiences. While we know the basic principals are the same (be available, treat me courteously and respectfully, care about my perspective, etc.), the tools and mechanisms are evolving quickly. Would love to see SS remain a top-tier instructional package in this new era. **What problems is ServiceSkills solving and how is that benefiting you?** We dramatically up-leveled our new agent training process with ServiceSkills. Agents learned more and were ready for prime time faster than with our old in-house stuff (I've worked in several contact centers, and am restricting the scope of my answers to my current environment). We also use it for supportive or remedial training for agents who seem to struggle with various aspects of consistent, quality service delivery. ### 6. Great All Around Service Training **Rating:** 4.5/5.0 stars **Reviewed by:** Zac C. | Commercial Analyst, Plastics, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2019 **What do you like best about ServiceSkills?** ServiceSkills has proven to be an extremely user-friendly platform that covers a wide variety of topics. From an admin perspective, course setup and catalog creation are a breeze. From a user perspective, the courses are simple to navigate and the user manual provided by ServiceSkills helps answer any questions that may come up. We implemented the first learning path just under a year ago and are excited to move forward from here! **What do you dislike about ServiceSkills?** I have yet to find any problem areas with the training program. **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills has been added to our new employee onboarding plan to ensure that consistent soft skill training has been provided to each member of our Customer Service team. ### 7. ServiceSkills helps make our customer service best in class **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about ServiceSkills?** One of the things I love about the ServiceSkills courses is the diversity of the curriculum. There are interactive courses, videos, and simulations, so our employees are exposed to a variety of styles. Plus, the training is broken down into small modules, which makes it easier for employees to use. **What do you dislike about ServiceSkills?** Some employees have found some of the content "cheesy" but overall feedback has been positive. **Recommendations to others considering ServiceSkills:** Get demos on the various course series. They are very different so you'll want to make sure you have all the info before you make a decision. **What problems is ServiceSkills solving and how is that benefiting you?** We need to make sure our employees are getting consistent training so using a tool like ServiceSkills is perfect. We can provide a mix of in-person training that our in-house instructors provide with the self-paced ServiceSkills training in a way that is cost effective and efficient. ### 8. Effective and fun customer service learning tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dave U. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2018 **What do you like best about ServiceSkills?** The courses are relevant and fun to go through. The concepts are short and to the point. The humor makes it fun to learn. **What do you dislike about ServiceSkills?** The admin screen can be confusing without using the training manual **Recommendations to others considering ServiceSkills:** Perfect tool to supplement your current quality assurance program. Modules are relevant and fun to watch. Humor goes a long way. **What problems is ServiceSkills solving and how is that benefiting you?** I oversee a phone center. We have our own quality assurance program and the courses match perfectly with skills that need focus. Team members enjoy the courses and absorbing the information vs rushing through the course. ### 9. Great Training Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Chris S. | Director of Sonic Services, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2018 **What do you like best about ServiceSkills?** We introduced the Serviceskills.com platform roughly a year ago to supplement our internal training and on-boarding processes. There are several different modules to the platform that relate to various different divisions of our business to reinforce the necessary soft skills for a customer driven business. The lessons have been very valuable to our expanding workforce as we add multiple representative to our tech support call center, administrative staff, and remote technical positions. The follow up materials provided to tie the lessons back to real day to day situations are also a great benefit. We have implemented these in team meetings, and employee performance reviews. Without having to reinvent the wheel, we were able to plug and play a training option that works very well for a business going through significant growth to ensure consistency in both a basic training capacity, and ongoing education for longer term employees. **What do you dislike about ServiceSkills?** There really is nothing about the system I don't like. It is very user friendly, easy to track progress from an admin perspective, and has easily assigned tracks and can also be highly customized depending on the position of the user. **What problems is ServiceSkills solving and how is that benefiting you?** We have been able to develop a soft skills consistency among all departments across the company. We have been able to increase positive feedback from customers regarding interactions with staff both over the phone and face to face. ### 10. Great content & the best support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2018 **What do you like best about ServiceSkills?** I like that the content is relevant to our business. I also like that Ronnie Titus is like a service ninja and answers me within minutes of an email! **What do you dislike about ServiceSkills?** I'd like to see some healthcare specific content if possible. **Recommendations to others considering ServiceSkills:** Better & easier reporting & tracking tools. Healthcare call center/scheduling content. **What problems is ServiceSkills solving and how is that benefiting you?** Consistent customer service training across all Access Center groups is providing our agents with valuable tools and our clients with a reliable experience no matter where they call. We had a huge compliment yesterday when a member of congress told us that the service our group provided was far and above our predecessor. ### 11. Great Customer Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2018 **What do you like best about ServiceSkills?** Ease of assignments and the length of them are just perfect for our team to do the courses assigned each month in plenty of time **What do you dislike about ServiceSkills?** The new website takes some getting use to **Recommendations to others considering ServiceSkills:** I would highly recommend this product to any insudtrry dealing in Customer Service. The assignments are easy and fun to do and the level of support from our Service Skill rep is AMAZING! **What problems is ServiceSkills solving and how is that benefiting you?** Customer service skills - It has been interesting to hear staff use the skills they are learning! ### 12. Its all right here! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about ServiceSkills?** I love the variety of courses and scenarios covered. Service skills really understands the challenges of the workplace. **What do you dislike about ServiceSkills?** Some of the modules are very involved. It would be nice to have a few shortened courses. **Recommendations to others considering ServiceSkills:** Its so affordable, why not try it. You will love it. **What problems is ServiceSkills solving and how is that benefiting you?** The lifelike videos help my teams understand the actions they and their teammates display. Sometimes its hard to explain to an Associate that their behavior is bullying or negative, but they can recognize it in the characters of the videos. ### 13. Found Everywhere, Always useful **Rating:** 4.0/5.0 stars **Reviewed by:** Brian C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2018 **What do you like best about ServiceSkills?** Covers the basics of phone etiquette Reinforces expected behavior Equips consultants for hard situations they are guaranteed to encounter. **What do you dislike about ServiceSkills?** Nothing negative to say. The only reason we are not currently using ServiceSkills is due to budget constraints out of my control. **Recommendations to others considering ServiceSkills:** ServiceSkills.com is rapidly becoming a prerequisite to being in the Service Industry and particularly in call centers, rather than a differentiator. I started in contact centers 11 years ago and have been at 3 different companies. All of them used ServiceSkills.com's line of Telephone Doctor videos as a supplement to their phone training. To be successful you have to cover the material that Telephone Doctor does so well. Why speed time and money reinventing a wheel that Nancy Friedman has already perfected? **What problems is ServiceSkills solving and how is that benefiting you?** Basic training needs for contact center consultants. Saved time in development and delivery of basic materials. ### 14. A great Customer Service Training tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2018 **What do you like best about ServiceSkills?** That it is so helpful and enlightening for New as well as "seasoned" CSR's. **What do you dislike about ServiceSkills?** That I can't remember how to add and set up New CSR's, but I love that Ronnie is always willing and available to help me out! **Recommendations to others considering ServiceSkills:** Our long experienced CSR's have been stating that they have applied a lot of the skills and found very helpful and enlightening. **What problems is ServiceSkills solving and how is that benefiting you?** Account relations and satisfaction has improved. ### 15. Great way to strengthen your skills **Rating:** 3.0/5.0 stars **Reviewed by:** Janell Ann Y. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about ServiceSkills?** We were able to use our employees’ strengths and hone in on making them better. This enables us to ensure that all our employees are all performing beyond their goals and at the same time enjoying their work environment. This is definitely a great way for employees to share and strengthen their capabilities. **What do you dislike about ServiceSkills?** better if we could see and generate more reporting options. we could then use that to gauge the overall performance of our employees. Other than that our performance has increased and the training was excellant **What problems is ServiceSkills solving and how is that benefiting you?** I wanted to push my employees out of their comfort zone while using their existing strengths. This program really helped us do that. Interactive training on our own time was great. ### 16. Gets the Job done! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about ServiceSkills?** It’s simplistic. You long on and you are off and running. The courses are easy to follow and they serve as great surface level introduction to the life of a customer service rep. **What do you dislike about ServiceSkills?** Videos aren’t the best. They’re a little bit cheesy however they do serve a purpose. They are short and to the point, which helps to overcome what’s lacking in the creativity department. **Recommendations to others considering ServiceSkills:** If you need quick training for CSRs or a resource for refreshment, this is where it is at. **What problems is ServiceSkills solving and how is that benefiting you?** It helps to have a resource to refresh yourself on when encountering certain situations. Definitely a great resource for early CSR’s. ### 17. Service Skills elevates any team to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin J. | Realtor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2017 **What do you like best about ServiceSkills?** Service Skills online training is short and fun to follow. I make every employee do service skills at point of hire and annually for a refresher. I love the emails I get from service skills with 2-3 minute refresher courses in them and they make a great "Focus Friday" topic to talk about at our meetings. Service Skills staff is beyond friendly. We can send an email to the staff and they will respond within minutes. We see service skills as a partner in our business. They check in with us to see what they can do to help us succeed. Lastly service skills has plenty of online tools to help aid in reinforcing the Service Skills Training. **What do you dislike about ServiceSkills?** I honestly can't think of a thing that I dislike about Service Skills. **Recommendations to others considering ServiceSkills:** They provide a trail. If you are in doubt reach out to their success team. They will provide you with direction and implementation techniques to help you succeed with Service Skills **What problems is ServiceSkills solving and how is that benefiting you?** We use service skills to help training our Customer Service reps, Leads, Supervisors, and Managers to be better agents, and help problem solve. We have seen a reduction in escalations, a increase in our Customer Satisfaction scores, and more importantly higher conversion on our calls. ### 18. Excellent for on demand learning! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith F. | Director of Leadership Development and Training, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2017 **What do you like best about ServiceSkills?** We love the "What to say when" modules with their quick video examples. They are relevant, helpful, and easy for leaders to apply to their teams in day to day situations. **What do you dislike about ServiceSkills?** I haven't found any components of this product to be without value. **What problems is ServiceSkills solving and how is that benefiting you?** This provides excellent onboarding tools for our help desk, support teams as well as our unit managers and district leaders. This has given us a portfolio of solutions to help our leaders better manage their teams. ### 19. Service Skills has proven to be beneficial to our Customer Service and Sales teams. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about ServiceSkills?** It really got us thinking about the way we approach servicing our customers. **What do you dislike about ServiceSkills?** Some individuals have found various modules' inability to keep one's attention. **What problems is ServiceSkills solving and how is that benefiting you?** We have learned better methods of handling our everyday interaction with customers. Overall, we notice a more professional environment. ### 20. Very convenient and effective training programs. **Rating:** 5.0/5.0 stars **Reviewed by:** Sandi W. | Front Office Supervisor, Hospitality, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about ServiceSkills?** The convenience of logging on at anytime and working on the modules. The information is so appropriate to the expectations we have of our staff members and they can quickly apply the skills. **What do you dislike about ServiceSkills?** I really haven't found anything that I dislike. **What problems is ServiceSkills solving and how is that benefiting you?** Customer Service skills are not something you learn once and walk away from. This program allows us to revisit, stay fresh and sharp with these skills which allows us to constantly improve and provide and outstanding experience for our guests. ### 21. ServiceSkills - Online Learning Made Affordable and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2016 **What do you like best about ServiceSkills?** All the tools to track and evaluate employee training are here. A one-stop shop for verification as well as tools to ensure training is being put to use. Being able to assign courses so I can specifically target deficiencies is a great bonus! **What do you dislike about ServiceSkills?** I had asked about a report that I was having issues with, and they actually created a new one for me that is easier to use! **Recommendations to others considering ServiceSkills:** I have recommended it to my peers in other similar businesses with whom I am NOT in direct competition. I would not give my direct competition this information :) I recently met with several of the people whom I had recommended this to and every one of them thanked me and saw the same value I did. **What problems is ServiceSkills solving and how is that benefiting you?** It has been beneficial in giving a standard for the customer service team to follow. Before ServiceSkills our training in actual useful tools was inconsistent and lacking substance. ### 22. Super Responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2017 **What do you like best about ServiceSkills?** Easy to work with, great ideas to improve service, nice return on investment and a pleasure to partner with. **What do you dislike about ServiceSkills?** The admin site could be a bit easier to use and navigate. Maybe a formal training session would resolved this. **What problems is ServiceSkills solving and how is that benefiting you?** simplified soft (hard) skills training, improved customer interactions ### 23. ServiceSkills is great training **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Vice President of Customer Experience, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2016 **What do you like best about ServiceSkills?** I began using ServiceSkills at a previous company and realized the value of providing the "soft skills" training to my employees. When I started at my new company, one of the first things that I did was begin a training program using ServiceSkills. We use it now as part of a continued teaching tool during post case closure review. During the Quality Assurance review of random cases for all representatives each week, we use ServiceSkills to build upon things that are being done well and as training for items that need to improve. I have seen and heard a buzz in the office with people talking about these videos. The videos may be corny at times, but the messages and principles are very valuable. It has been a tremendous asset to our company. **What do you dislike about ServiceSkills?** The admin interface is a bit old fashioned and I can't do changed in bulk. **Recommendations to others considering ServiceSkills:** I highly recommend using ServiceSkills to train your employees on customer service skills. This training and the results we have seen have been extremely valuable to our organization and we see it in our customer satisfaction and Net Promoter scores. **What problems is ServiceSkills solving and how is that benefiting you?** As a telephone service provider, we have a lot of beginning support representatives. Because of this, they are untrained in customer handling skills. ServiceSkills has given them the training to become successful. When we first began the training program, customer satisfaction scores were averaging 65%, week-over-week. Now, we are averaging 98% week-over-week. ### 24. Great resource easy to explain **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Director of Customer Service, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2016 **What do you like best about ServiceSkills?** The videos are short and to the point. Exaggerated to show examples. **What do you dislike about ServiceSkills?** I have no complaints the programs work wonderfully **Recommendations to others considering ServiceSkills:** We use the product as a group. We watch the videos in a 30 minute meeting 2 times per month. This allows the conversations to evolve into our business operations. **What problems is ServiceSkills solving and how is that benefiting you?** We have a CS team that has never had any CS training. The videos have helped to open up conversations. ### 25. Great customer service and products! **Rating:** 5.0/5.0 stars **Reviewed by:** Maplesden S. | Operations Supervisor | Training, Quality Assurance and Appeals, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about ServiceSkills?** The content is amazing and the online learning features short videos with short quizzes that really help us keep skill levels up in a busy call center. If we need help Margie and her team are right there, ready to help us out. Our experience has been fantastic and we have increased engagement and learning, resulting in better call quality. **What do you dislike about ServiceSkills?** Nothing! This has been a great experience for us. We had a hiccup with our LMS but Danny quickly got us set up in a branded site and it has worked better than I could have expected. The site is very easy to learn and use. **What problems is ServiceSkills solving and how is that benefiting you?** We have struggled with finding enough time available in a busy call center for process and policy training so to be able to offer an endless content library where courses and chapters can be taken has alleviated the time issue and empowered our agents to take their own professional development into their own hands. ### 26. Service Skills provides excellent training for Francis Tuttle students. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary S. | Instructor/Business, Professional Training & Coaching, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2016 **What do you like best about ServiceSkills?** The Telephone Dr. series through Service Skills has been an invaluable tool in preparing our students for interaction with clients in their careers in the business office. The training is far superior to other materials we have use din the past. I applaud Service Skills for their commitment to excellent customer service! **What do you dislike about ServiceSkills?** The cost of the product is likely a factor that may prevent other tech centers from **What problems is ServiceSkills solving and how is that benefiting you?** N/A ### 27. Customer Service Training **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa E. | AP/AR, Credit Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2015 **What do you like best about ServiceSkills?** What I like best about ServiceSkills is the ease of use. I have over 350 team members currently enrolled in the program, some through Android and iPad tables others through PC's and finally a portion using laptops all find the program easy to navigate while completing their monthly assignments. Additionally, the Team at ServiceSkills has been great to work with, always willing to listen to new ideas enhancing their products and services in an effort to keep the content fresh for the end-user. **What do you dislike about ServiceSkills?** The reporting capabilities within the system are rudimentary and could use updating. Additionally, updating a participants accounts in some cases (such as fixing a spelling error) requires the assistance of the ServiceSkills team instead of an Administrator being able to update a participants account "on the fly." **Recommendations to others considering ServiceSkills:** Take the necessary steps to show your team the value of this training not only to the organization but to them personally. Gaining your teams buy-in will create a successful Customer Service Training experience for your entire organization and potentially help reshape your culture and the service you provide to your customers. Partner with the ServiceSkills Team, allowing them to better understand your organizations challenges as well as your desired outcome. You will find that the ServiceSkills Team is not only responsive but well trained and capable of providing a positive training experience, while working within the constraints of your users and organization. **What problems is ServiceSkills solving and how is that benefiting you?** The business challenge we faced was how to bring a heightened awareness of the customer service basics to our team without having to conduct monthly seminars or webinars interrupting our daily business. The benefits we've realized are an increased awareness of good and bad service and the impact both have with internal and external customers. This heightened awareness specifically related to internal customers and the service we provide one another has helped to refocus our efforts to a more respectful and collaborative environment. The surprising aspect of the training has been how the members of our team have found value in the program not only professionally but personally. Many have shared personal customer service experiences highlighting what the service provider did right or wrong. ### 28. ServiceSkills rocks! **Rating:** 4.5/5.0 stars **Reviewed by:** James P. | Manager, Customer Service, Patient Financial Services, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2016 **What do you like best about ServiceSkills?** The modules. They are real situations that occur in call centers and in the workplace. They aren't overdone in terms of being dramatic or unrealistic. **What do you dislike about ServiceSkills?** Sometimes it can be a little clunky to delete users who should not be in the system anymore. It would be nice to make those changes without having to contact a ServiceSkills administrator. **Recommendations to others considering ServiceSkills:** Do it! It is a service that is priced very well for the benefits you will experience, and the staff is tremendous to work with! **What problems is ServiceSkills solving and how is that benefiting you?** Call quality. Call quality scores are rising because of the perspective that ServiceSkills offers us. It has made call quality and the customer experience much more of a priority for us because we see the power that great customer service has over customer retention and attracting new customers. ### 29. Small changes that make a dramatic impact **Rating:** 4.5/5.0 stars **Reviewed by:** Chad E. | Account Executive, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2016 **What do you like best about ServiceSkills?** Nancy has an enthusiastic and infectious personality. While watching her speak you will feel engaged and entertained. Everything she says makes sense. She proved that subtle changes in the way we speak to our customers have a dramatic impact on their experience. After watching her speak my company implemented the "Telephone Doctor" training. Our customers have never been happier **What do you dislike about ServiceSkills?** The only thing I can think of is that some of the actors int he training videos are a little corny, but hey, it's not prime time TV. **Recommendations to others considering ServiceSkills:** Everything looks good. Keep up the good work. I might also recommend training on texting, social media iterations, and replies to online reviews. **What problems is ServiceSkills solving and how is that benefiting you?** We speak to customers everyday. By adding or eliminating a few words from our communications we are able to provide a better experience to each customer... Especially in our Tech Support department where those team members are taking inbound calls from customers that have specific questions. ### 30. Service Skills provides a great platform for customer service training. **Rating:** 5.0/5.0 stars **Reviewed by:** Betty H. | Operations Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2016 **What do you like best about ServiceSkills?** Service skills allows students to work at their own pace. It also covers very important areas in which customer service representatives face daily. The response time from the Service Skills group is almost instant. If I have a question, someone responds almost immediately. **What do you dislike about ServiceSkills?** I would highly recommend this product to other companies. **Recommendations to others considering ServiceSkills:** This is a wonderful training component for anyone that works with the public. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills has allowed our business to train people of all ages in customer service and sales. From this training they are able to find gainful work from home employment. ### 31. We're on year two of using this service and enjoy it thoroughly **Rating:** 4.5/5.0 stars **Reviewed by:** Steve R. | Director of Sales & Customer Service, Wireless, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2015 **What do you like best about ServiceSkills?** I like that I can base a lot of what our team should be doing by using these skills. It makes us more uniform as a company. Everyone is on the same page. These videos cover so many scenarios that it's nearly impossible that something else comes up that you can't handle. And even if something does come up, by using what you learned you should feel confident that these training videos can get you prepared. I also like that they are always updating. We just renewed recently and got the new emails series. Something that is EXTREMELY important in my company. **What do you dislike about ServiceSkills?** I think the Admin access and interface could be a little cleaner. It seems a bit outdated, but this is hardly a complaint of mine. It works well for what it needs to do. Maybe could just use a bit of polishing up? **Recommendations to others considering ServiceSkills:** Just do your homework. I was torn between a few places when I landed on ServiceSkills.com. What I found is there are a lot of motivational type speaker programs out there that really don't get to the core of training. **What problems is ServiceSkills solving and how is that benefiting you?** Everyone is now on the same page in the company. They know what to say to each customer situation and when to say it. I've seen it develop in my team over the first year. ### 32. Telephone Doctor videos are amazing...very userfriendly tool with right insights on customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2016 **What do you like best about ServiceSkills?** Ease of use, relevance to most industries, clear focus on how to provide the best service to our customers - through communications, skills of handling tough customers etc. **What do you dislike about ServiceSkills?** Nothing really. Everything is relevant. **What problems is ServiceSkills solving and how is that benefiting you?** Could quickly ramp up an entirely new team to get ready quickly for providing the first level support. ### 33. The ServiceSkills platform is very easy to use and the content is very robust. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2016 **What do you like best about ServiceSkills?** The ease for assigning lessons and tracking progress. **What do you dislike about ServiceSkills?** I haven't found anything that I am unhappy with at this point. **Recommendations to others considering ServiceSkills:** The staff at ServiceSkills is awesome! **What problems is ServiceSkills solving and how is that benefiting you?** To introduce all employees with a good foundation of customer service skills that they will need to provide our customers with the best experience possible. The ServiceSkills platform allows you to easily assign lessons and track progress. Thank you ServiceSkills! ### 34. Professional service with great training for our sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2016 **What do you like best about ServiceSkills?** The service skills courses are helping to ensure our sales team handles phone calls professionally which has resulted in converting more phone calls into sales as well as helping boost our phone etiquette and confidence. **What do you dislike about ServiceSkills?** There is nothing to dislike! Our representative Linda is the best! **Recommendations to others considering ServiceSkills:** na **What problems is ServiceSkills solving and how is that benefiting you?** We are converting standard phone calls into sales and appointments ### 35. Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** Donna F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2016 **What do you like best about ServiceSkills?** I like the responsiveness by the agents as they assist us with our needs to the site. **What do you dislike about ServiceSkills?** I am pleased with the entire service, and do not dislike anything. **What problems is ServiceSkills solving and how is that benefiting you?** The benefits I have realized are that the associates have adapted what they have learned from the various courses and this has caused great development in their professional develpment ### 36. Telephone Doctor is an excellent fit for our call center **Rating:** 4.5/5.0 stars **Reviewed by:** Wendy F. | Manager, Customer Service, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2015 **What do you like best about ServiceSkills?** The content and platform are very well targeted for our needs. Unlike other training options we have offered our employees in the past, they actually enjoy the presentation style, and feel the content is highly relevant and useful in their daily job responsibilities. **What do you dislike about ServiceSkills?** I don't outright dislike anything. We were offered multiple delivery platforms, so we could choose that which worked best for us. The pricing is very reasonable, and the content is well produced. More a la carte pricing options might have made the package an even better fit, as we ended up paying for some courses we didn't envision having a need for to access others that we did want. Even considering this, however, the package deal was reasonable, and well worth the cost. **Recommendations to others considering ServiceSkills:** Would recommend without reservation. The sales and implementation staff are highly responsive and the helpful. We had no problems with the implementation at all. Very smooth. **What problems is ServiceSkills solving and how is that benefiting you?** We needed a more comprehensive and professionally developed soft skills training program for our staff. We are seeing an increase in CSR awareness and execution of proficient call handling with regard to customer experience. ### 37. Service Skills Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan S. | Manager Sales and Customer Service, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2016 **What do you like best about ServiceSkills?** Good classes that capture the attention of the participant. Good variety of topics covered. **What do you dislike about ServiceSkills?** A few of the classes are pretty remedial for experienced sales reps **What problems is ServiceSkills solving and how is that benefiting you?** Telephone sales skills need to be improved. ### 38. Effective Online Customer Service Training **Rating:** 4.0/5.0 stars **Reviewed by:** Odalys D. | Assistant Director, Division of Information Technology, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2015 **What do you like best about ServiceSkills?** Effective video based training that depicts not only how to provide the best customer service but, also what you might be doing unintentionally that may have a negative customer service effect. Easy to use administrative interface. Professional and responsive staff. Valuable customer service tips are emailed regularly that can be share with staff to enhance their online training. **What do you dislike about ServiceSkills?** Some of the videos have backgrounds or refer to technology that appears dated and it might not effective capture the full attention of young employees. **Recommendations to others considering ServiceSkills:** Take advantage of the opportunity to try out the video series to determine if the content and delivery will work in your particular environment. **What problems is ServiceSkills solving and how is that benefiting you?** Consistent, professional and courteous customer service delivery. By having all new staff go through the Service skills training, they receive the same information and are provided with the same service delivery expectations as existing staff. ### 39. Great Product! Amazing Support Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Leif A. | Learning Management System (LMS) Administrator, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2015 **What do you like best about ServiceSkills?** Service Skills has done an exceptional job of organizing and presenting their training materials. Our users are not the most technologically savvy and we have had very little support needed. The courses are architected in a manner to play on a variety of browsers and devices which is also a great benefit to our users. When we have had issues the Service Skills team always goes above and beyond to ensure our issue is resolved or we have a solution in place that meets our needs. **What do you dislike about ServiceSkills?** We would like to see more reporting options when using the Service Skills LMS. Recently we made the decision to integrate the Service Skills courses in to our LMS which will allow us to report training progress in a manner we are more comfortable with. **What problems is ServiceSkills solving and how is that benefiting you?** Providing consistent customer service training to our corporate and warehouse teams. ### 40. Service Skills including Telephone Doctor **Rating:** 4.5/5.0 stars **Reviewed by:** Richard (Dick) B. | Customer Support Team Leader, Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2015 **What do you like best about ServiceSkills?** There are a variety of topics that can be customized to individual users who need to learn the skill or you can assign to an entire group to discuss the topics together. **What do you dislike about ServiceSkills?** Nothing really- the list of sessions is pretty extensive depending on what is purchased **Recommendations to others considering ServiceSkills:** We use the individual training sessions as an agenda item each day with one "leader" assigned to discuss the salient features of the session or skill and then highlight how the skill may be used in real customer interactions. The ability to discuss as a group has led to better comprehension and practical use of the topic throughout the Support organization. At times we will tie back a current topic to an earlier one to show how these skills being learned can be complimentary to one another and broaden their professional skill "toolbox". **What problems is ServiceSkills solving and how is that benefiting you?** I have new hires out of college in the support role who are learning professional skills from the Service Skills sessions that they might not have heard before. In my company, we assign a particular session to "a leader" who discusses at a group meeting the subject matter and then the group discusses how to use that skill in everyday dealings with customers or reference how they may have used that skill in an recent interaction with a customer. We also stress that many of the skills, although presented in a business environment, are life skills to be utilized in other aspects of their career and life. With so many organizations cutting back on formalized training, Service Skills provides a cost efficient means to teach important skills for success. ### 41. Timely and effective customer service training **Rating:** 4.5/5.0 stars **Reviewed by:** Denise M. | Customer Experience Manager, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2015 **What do you like best about ServiceSkills?** The ServiceSkills platform is easy to set up and get started using as an administrator. The training modules cover a variety of customer service soft skills and are current. My users find it easy to navigate and give the content high ratings. **What do you dislike about ServiceSkills?** I have no complaints! Get service and support from the ServiceSkills team. **Recommendations to others considering ServiceSkills:** If you want current content with regular, on-going updates or additions to training modules, this product is for you. **What problems is ServiceSkills solving and how is that benefiting you?** In a Contact Center it's critical that we can deploy learning to our employees in a timely manner without requiring travel or reserving training rooms. Although we use this in our new hire classroom training, refresher training for experienced agents is a snap with the ability to login right from their workstations. ### 42. Service Skills **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2015 **What do you like best about ServiceSkills?** The ladies there were so wonderful to assist me getting this all set up. We have several of our people really moving forward with their Phone Doctor training. I would recommend his training to anyone and everyone. **What do you dislike about ServiceSkills?** If anything, sometimes the library does not refresh as quickly as I'd like. **Recommendations to others considering ServiceSkills:** Take the DEMO, and you will probably buy it. -Steve Sonner HYSPECO, Inc. Customer Service Manager **What problems is ServiceSkills solving and how is that benefiting you?** Raising the Customer Service & Telephone skills level of my CSR'S ### 43. ServiceSkills.com review by Paul Nedeau, Hussmann **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Learning Program Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2015 **What do you like best about ServiceSkills?** The approach works well for many of our associates: short, simple, interactive on-demand learning modules to boost their skills and help develop their careers. The program support materials such as job aids and slide content do a great job at reinforcing the content. The approach works for a wide-range of learning types and styles. ServiceSkills.com delivers a quality product and backs-up their programs with excellent customer service support. One of the best companies I've had the pleasure to work with over the past 20 years that I've been in this business! **What do you dislike about ServiceSkills?** ServiceSkills.com has worked tirelessly with us to ensure our complete satisfaction. **What problems is ServiceSkills solving and how is that benefiting you?** Provdiing just-in-time skills training to our Customer Service, Leadership, and business teams ### 44. Absolutely the BEST **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie W. | Vice President / COO, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2015 **What do you like best about ServiceSkills?** Cost effective training for employees without travel and time away from work. **What do you dislike about ServiceSkills?** Nothing. There isn't anything I would change. **Recommendations to others considering ServiceSkills:** I highly recommend ServiceSkills. We have provided it to our 200 association members for 8 years and they love it. It offers the most cost effective training for the whole company. I would recommend it for any service/retail based company. You can't afford to not have this in this highly competitive market place. Those that know how to treat the customers right will be the winners. **What problems is ServiceSkills solving and how is that benefiting you?** Offering ongoing training without the travel expenses. ### 45. Anyone in an organization would benefit from this high quality online training. **Rating:** 5.0/5.0 stars **Reviewed by:** Susan F. | Meetings Manager, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2015 **What do you like best about ServiceSkills?** We found the perfect partner in ServiceSkills.com and have been offering their customer service online training since 2007. Our Members rave about this training. They find their topics meaningful and they say the time commitment is minimal. Anyone in an organization would benefit from this high quality online training. It is easy to recommend this training because the quality of ServiceSkills.com customer service is outstanding! **What do you dislike about ServiceSkills?** They provide a great product and great support. **What problems is ServiceSkills solving and how is that benefiting you?** Our Members can provide their employees with high quality online training. ### 46. Great training tool for improving customer experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Pete A. | Global Manager, Customer Application Support, Machinery, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2015 **What do you like best about ServiceSkills?** The ServiceSkills.com has been an excellent training tool for our technical support team. We have utilized it for several years now and like the way ServiceSkills.com keeps the content fresh with updated modules and videos. The short interactive modules are great for fitting into someone’s busy schedule. Our teams provided nice feedback on the content and how the program reinforces user comprehension. It is a pleasure working with the ServiceSkills.com folks. **What do you dislike about ServiceSkills?** They have always provided great support. **What problems is ServiceSkills solving and how is that benefiting you?** Keeping customer service skills fresh and always on the teams mind. ### 47. Great Training! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2015 **What do you like best about ServiceSkills?** The courses are straight forward easy to follow and make you say "Why didn't I think of that?". It is something everyone can take away something to change how they interact with customers. The short modules are fantastic for our team to do during down time. **What do you dislike about ServiceSkills?** No issues with their products or services (they practice what they preach!). **What problems is ServiceSkills solving and how is that benefiting you?** Serves as great refreshers for customer service training to help us keep our high customer service satisfaction scores. ### 48. Great compliment to our other customer service tools. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2015 **What do you like best about ServiceSkills?** Our franchisees use this as an onboarding tool and also as a refresher for veteran employees. Great customer service tool that fits perfectly into our culture. **What do you dislike about ServiceSkills?** Could use some more defined learning paths. **What problems is ServiceSkills solving and how is that benefiting you?** customer relations ### 49. We've used this product for many years for customer service training. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2015 **What do you like best about ServiceSkills?** The range of customer service topics allows a broad range of service points to be addressed. **What do you dislike about ServiceSkills?** The courses are really colorful, almost too much so at times. **Recommendations to others considering ServiceSkills:** Ask for feedback from other current customers. **What problems is ServiceSkills solving and how is that benefiting you?** We are trying to demonstrate what excellent customer service skills look like, for both internal and external facing customer service. These courses portray both and explain and demonstrate why there is a difference. ### 50. A note about Service Skills **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2015 **What do you like best about ServiceSkills?** Their service level is very high. The staff is quick and responsive. **What do you dislike about ServiceSkills?** I have no issues with Service Skills at this time. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills provides communication and service-based training that elevates the skill level of our associates. They offer education that helps our team achieve a higher service level with our partners. ## ServiceSkills Discussions - [What is ServiceSkills.com?](https://www.g2.com/discussions/955-what-is-serviceskills-com) - 1 comment, 1 upvote - [Can you list the training content included?](https://www.g2.com/discussions/954-can-you-list-the-training-content-included) - 1 comment, 1 upvote - [What additional learning tools are included?](https://www.g2.com/discussions/953-what-additional-learning-tools-are-included) - 1 comment, 1 upvote - [Are these courses also for Learning Management Systems?](https://www.g2.com/discussions/952-are-these-courses-also-for-learning-management-systems) - 1 comment, 1 upvote - [View ServiceSkills pricing details and edition comparison](https://www.g2.com/products/serviceskills/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+18%3A40%3A26+-0500&secure%5Bsession_id%5D=1df0d494-8067-45cc-bf9c-ea732a81fff3&secure%5Btoken%5D=25a76c8ccc27ea016260abe6d24ec72035ef6ae255c870020bb435c02c60190c&format=llm_user) ## ServiceSkills Features **Courses** - Personalized recommendations - High-quality content - Video content - Projects - In-course assessments - Certification practice tests **Course Authoring** - Assessments & Quizzes **Administration** - Team-level monitoring - Administrative dashboard - Certificates **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Compatibility** - Mobile compatibility **Course Management** - Varied User Types - Certifications - Industry Compliance **Platform** - Internationalization - User, Role, and Access Management - Dashboards **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management - Content Libraries ## Top ServiceSkills Alternatives - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - 4.4/5.0 (686 reviews) - [Pluralsight](https://www.g2.com/products/pluralsight/reviews) - 4.6/5.0 (1,297 reviews) - [Udacity](https://www.g2.com/products/udacity/reviews) - 4.5/5.0 (720 reviews)