--- title: ServiceSkills Reviews meta_title: 'ServiceSkills Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 150 reviews by the users' company size, role or industry to find out how ServiceSkills works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 150 scale: '5' date_modified: '2026-07-17' parent_category: name: Education url: https://www.g2.com/categories/education --- # ServiceSkills Reviews **Vendor:** ServiceSkills.com **Category:** [Online Course Providers](https://www.g2.com/categories/online-course-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 150 ## About ServiceSkills ServiceSkills Customer Service Skills eLearning is a comprehensive training solution designed to equip teams with essential skills for delivering exceptional customer experiences. This program focuses on enhancing critical abilities such as communication, problem-solving, and interpersonal skills, which are vital in today’s customer-centric landscape. By utilizing a variety of proven training modules, organizations can ensure their staff is well-prepared to meet and exceed customer expectations. The training is particularly beneficial for customer service representatives, support teams, and any personnel who regularly interact with clients or customers. It is tailored for businesses of all sizes, from small startups to large corporations, and can be adapted to meet the specific needs of various industries. The flexibility of the training format allows organizations to choose between a hosted platform or integration with existing Learning Management Systems (LMS) or Human Resource Information Systems (HRIS), making it accessible and convenient for all users. Key features of the Customer Service Skills Training include a diverse library of eLearning modules that cover a wide range of topics. These modules address specific aspects of customer service, such as effective communication techniques, conflict resolution strategies, and the importance of empathy in customer interactions. Each module is structured to provide practical insights and actionable skills that employees can apply in real-world scenarios. Additionally, the training incorporates interactive elements and assessments to enhance engagement and retention of knowledge. The benefits of this training extend beyond improved customer interactions. By investing in the development of customer service skills, organizations can foster a culture of excellence that leads to increased customer satisfaction and loyalty. Employees who feel confident in their abilities are more likely to take initiative and resolve issues effectively, contributing to a positive workplace environment. Furthermore, the training can lead to reduced employee turnover, as staff members are equipped with the skills they need to succeed in their roles. ServiceSkills Customer Service Skills Training serves as a vital resource for any organization looking to enhance their customer service capabilities. With its comprehensive content, flexible delivery options, and focus on practical skills, this training program stands out as an effective solution for developing a team that can consistently deliver exceptional customer experiences. By prioritizing the development of customer service skills, organizations can ensure they remain competitive in an increasingly demanding market. ## ServiceSkills Pros & Cons **What users like:** - Users value the **exceptional customer support** from ServiceSkills, which enhances the training experience immensely. (20 reviews) - Users find ServiceSkills to provide **ease of use** , allowing flexible training and effortless management for teams. (18 reviews) - Users find ServiceSkills **incredibly helpful** for training, fostering teamwork and enhancing customer service effectiveness through engaging content. (15 reviews) - Users value the **high-quality training content** of ServiceSkills, finding it relevant and immediately applicable to their work. (12 reviews) - Users appreciate the **easy access** and implementation of ServiceSkills, enhancing training effectiveness for their teams. (8 reviews) - Users appreciate the **engaging training sessions** of ServiceSkills, making it easy to enhance team performance effectively. (8 reviews) - Easy Setup (7 reviews) - Users find **implementation easy** with ServiceSkills, leading to quick improvements in communication and customer service training. (6 reviews) - Features (5 reviews) - Flexibility (4 reviews) **What users dislike:** - Users express concerns about **quiz issues** , noting unclear questions, repetitiveness, and limited question types. (3 reviews) - Users find the **time-consuming setup and lengthy courses** challenging, impacting the efficiency of their training experience. (3 reviews) - Users find the **quiz questions unclear** , with many run-on sentences and contradictions affecting comprehension. (2 reviews) - Users find the **UI can be confusing** due to content volume, though support is readily available from reps. (2 reviews) - Users face **time management issues** due to video freezes and a complex course setup process, affecting efficiency. (2 reviews) - Users report **certification issues** with course names not printing correctly on the certificates, though it's a minor concern. (1 reviews) - Users find the **limited search functionality** restricts options, especially with repetitive quiz formats. (1 reviews) - Outdated Content (1 reviews) - Users find the **videos outdated** , though appreciate the newer animation styles that improve the overall experience. (1 reviews) - Pacing Issues (1 reviews) ## ServiceSkills Reviews ### 1. Excellent training partner to help us grow a high-performing customer service team. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ServiceSkills?** We prefer to partner with industry experts whose goals align with ours. We are extremely satisfied with our with Serviceskills training. We are pleased with the variety of courses. We like the concise and entertaining training sessions with quizzes at the end of each lesson. The deadline date option allows us to closely monitor our teams progress. Our account manager is knowledgeable and communicates well. **What do you dislike about ServiceSkills?** We would love to see lessons with even more topics. **What problems is ServiceSkills solving and how is that benefiting you?** Serviceskills provides training, testing, and tracking of employee progress. We encourage continual learning and growing and Serviceskills helps meet this objective. ### 2. Every company needs this program. **Rating:** 5.0/5.0 stars **Reviewed by:** Robb H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about ServiceSkills?** Customer service is such a key in any line of business. Service Skills trainings is the best way to make sure that your employees are either get refreshers on the proper process or learn something new that will assist in the best practice of the industry standards. **What do you dislike about ServiceSkills?** We have been using Service Skills for the past 4 months and we have not found any down sides to this program. **What problems is ServiceSkills solving and how is that benefiting you?** Being in the Tech field, our tech agents may be very techy but needed to learn the proper process of working with our end users that can be just frustrated due to applications or certain process with equipment not working right. With our teams using the skills learned in the available courses. We have received high accolades from our end users that our support services have truly turned a new leave with a better professional service with dealing with issues. ### 3. VP of Human Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Erin J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about ServiceSkills?** Micro lessions and the way the information is presented. Customer service support from Ronnie Titus is excellent! **What do you dislike about ServiceSkills?** Number of learning categories. I would like to see more. **What problems is ServiceSkills solving and how is that benefiting you?** Easy to use, on-line learning made available to all employees. ### 4. We've had service skills for a few years now and it is a good tool for us around customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Adnan P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about ServiceSkills?** The course content is light and easy to follow along being managable. **What do you dislike about ServiceSkills?** There is nothing that stands out about dislke with Service Skills. My only suggestion is around having additonal courses. **What problems is ServiceSkills solving and how is that benefiting you?** It gives good content around customer service and aligns well with how we support out employees and business partners. ### 5. Administrator **Rating:** 5.0/5.0 stars **Reviewed by:** P. Rene' B. | Actuarial Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about ServiceSkills?** The trainings are gentle reminders to be always kind, never discriminate, take ownership, etc. The courses not only improve customer relations, but transcend into everyday life, improving some relationships outside of the workplace. **What do you dislike about ServiceSkills?** As an administrator, I'd want to see the email I send within the app. As it is, my Outlook email box is flooded with Service skills completions. From a time-saving standpoint, it would be nice, as the administrator, to click on a course title in the library and see what learners are assigned to that training. The way it is now, you need to click each learner's name to see what course is assigned. I have 47 learners. That's a lot of clicking. **What problems is ServiceSkills solving and how is that benefiting you?** There is a noticeable change in associate correspondence. For example, starting with a simple greeting and ending with a pleasant thank you make clients, reps, and associates appreciate doing business with our company. Understanding the telephone Doctor Collection and applying lessons in the service matters series help associates focus on what they can do to help, how to convey solutions that will work for the company, and know that no matter how great your personality is, there is always room for growth and development. ### 6. Great Training Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about ServiceSkills?** This is a great learning and training tool. It is user friendly to navigate and teaches great customer services. **What do you dislike about ServiceSkills?** I have not found any downsides or issue with this service. **What problems is ServiceSkills solving and how is that benefiting you?** It is helping our customer service reps learn the proper ways to help a customer and or deal with certain situations. ### 7. Great training experience all around **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda V. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about ServiceSkills?** The team at Service Skills were so helpful and make the entire process easy from beginning to end. The setup process was smooth and I received lots of great feedback from our employees about the training itself. **What do you dislike about ServiceSkills?** I don't have any major dislikes about Service Skills. The one thing I would change is probably just adding more training topics that our team could take advantage of. **What problems is ServiceSkills solving and how is that benefiting you?** Our company has changed our working model to a hybrid system since the pandemic. We needed to train our managers on how to manage a hybrid team. The Service Skills training gave great information and tools for our managers to use in their day to day. ### 8. Just What The (Telephone) Doctor Ordered! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about ServiceSkills?** The content is relevant, relatable, and delivered in a way to keep the attention of the adult learner. As a new-hire trainer, I often watch the same modules repeatedly, and they never get old! I always have a smile on my face, and giggle a little bit because of how entertaining these modules are. When I'm out in the real world as a consumer and experience poor customer service, I always have the urge to tell that company they need a prescription for the Telephone Doctor. **What do you dislike about ServiceSkills?** I can't think of anything that I dislike about ServiceSkills. **What problems is ServiceSkills solving and how is that benefiting you?** We work in the Health Care industry and are often the very first touch our members have. Delivering great customer service over the phone has its challenges since we rely on the tone of voice, and not physical or facial queues. ServiceSkills is used to help improve our employee's customer service and soft skills ### 9. We're All In! **Rating:** 5.0/5.0 stars **Reviewed by:** Greg S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about ServiceSkills?** I have so much that I like best about ServiceSkills. The top of the list is Amy Lovett! She is a Rockstar! She is very knowledgeable and has been very patient with us. Second, the content is very applicable and actionable. So much of the content out there is very generic and vanilla. The ServiceSkill content is real-life and has a focus on servicing valued customers and clients. Lastly, the ServiceSkills library has everything we want and we didn't have to buy thousands of courses that will never get used. Every course has a place in our business and I can see every course being used in our organization. **What do you dislike about ServiceSkills?** I don't have any dislikes! And since I need to fill up this space for my review to be complete, I'll say it again, I don't have any dislikes! **What problems is ServiceSkills solving and how is that benefiting you?** Customer Service and LEadership Development. These are our biggest gaps. The other content is great for us to build our Core Competency skill development. ### 10. I would highly recommend ServiceSkills for the content and quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Angie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about ServiceSkills?** ServiceSkills is user friendly, provides a site navigation video, and is very relatable to the workforce. Many of the videos incorporate humor to keep the learner engaged. Amy Lovett is always very accessible and customer-focused for questions. She delivers stellar service and is a pleasure to work with. Sharon Africano was my initial contact and was accommodating and pleasant as well. **What do you dislike about ServiceSkills?** Everything has worked well with ServiceSkills. There is nothing that I dislike. **What problems is ServiceSkills solving and how is that benefiting you?** I have not encountered any issues or concerns with ServiceSkills. ### 11. Awesome Product and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick B. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about ServiceSkills?** Folow up from the ServiceSkill represenative is awesome. I get constant touches from my rep. when updates are happening and how to optimize the learning process for my team. When new modules are added I get an e-mail so I can get my team working on the new modules. **What do you dislike about ServiceSkills?** Not a lot of modules. Once, you have passed all the modules. You are left to retake the modules. This gets monotonous for the users and we normally space out refresher training days. **What problems is ServiceSkills solving and how is that benefiting you?** We have no current problems. ### 12. Amazingly Engaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about ServiceSkills?** ServiceSkills is presented in a way that is visually appealing, engaging, and relatable. With the plethora of series and modules to choose from, there's something for everyone, and that is of utmost importance when dealing with staff that has varied needs. The modules are presented in a manner that keeps the user engaged throughout the duration of the segment, and allows them to retain the information. In addition to the great catalog, Linda Steinberg is an absolute pleasure to work with! She always checks in to make sure all is flowing smoothly and has amazing insight as to a company's needs, and she really helps to build a catalog that works for everyone! **What do you dislike about ServiceSkills?** The layout can be a bit confusing, and sometimes it takes a bit of clicking around to get to the intended destination. **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills is providing my team with the tools to be able to navigate difficult situations that arise from feedback and interactions in a way they're able to understand and relate to. We're able to provide needed training in an enjoyable manner. ### 13. Very Helpful and Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about ServiceSkills?** I enjoy the in-depth training that ServiceSkills combines regarding the variation of the workplace and the workplace flow. This type of training can be used for a variety of businesses. **What do you dislike about ServiceSkills?** The unrealistic dialog is annoying. I understand there is a limit to what can be said and shown, but some of the chosen discussions are not how people talk these days, professional or not. **What problems is ServiceSkills solving and how is that benefiting you?** Customer service on the phone. Also, conflict resolution, professional emails, and managing multiple groups of people in different age groups, sex, religious beliefs, etc. ### 14. #1 Customer Service Trainers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about ServiceSkills?** I love the telephone doctor series. It puts real life scenarios and acts them out in the professional way they should be displayed the first time. They are always there and available to help with anything we run into. **What do you dislike about ServiceSkills?** It takes work to be successful even with them holding our hands. **What problems is ServiceSkills solving and how is that benefiting you?** Customer interaction, phone skills. Diffusing unpleasant encounters. ### 15. Service Skills is a wonderful training platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Betty H. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about ServiceSkills?** Service Skills has helped us to provide training in real-life situations such as customer service, sales, email, and many other areas necessary to finding employment. We have used the platform for 8 years and have helped hundreds of people gain the skills needed to find remote work. **What do you dislike about ServiceSkills?** Nothing about Service Skills is negative or can't be used in a training workshop. **What problems is ServiceSkills solving and how is that benefiting you?** Service skills address the lack of customer service, email, and phone etiquette and help to provide a solid platform of training to those seeking employment that requires those skills. **Official Response from David Friedman:** > Thank you Betty. We appreciate your kind words and you trusting us to supply training content for so many years. ### 16. Great training for both internal and external patrons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about ServiceSkills?** Most helpful is all the support from the representatives **What do you dislike about ServiceSkills?** No complaints only suggestion is to have offerings in other languages **What problems is ServiceSkills solving and how is that benefiting you?** Customer service training of employees, upskilling for individuals entering and re-entering the workforce. ### 17. Awesome skills training for customer service professionals and contact center leadership! **Rating:** 5.0/5.0 stars **Reviewed by:** Rey L. | AVP, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about ServiceSkills?** Their responsive and training contact is excellent! I have been a partner with them for over 10 years! Our staff loves the active learning modules. **What do you dislike about ServiceSkills?** With the higher turnover of CSRs due to the pandemic a more generous allowance for attrition in the first weeks of hire would be good. Although, we have been able to work out an acceptable amount. **What problems is ServiceSkills solving and how is that benefiting you?** improving soft skills ### 18. Absolutely Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany H. | Contact Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about ServiceSkills?** Service Skills is a must-have in every contact center or where you are servicing customers. The quick mini lessons leave a lasting impression! I'm so glad we chose this as a training tool in our contact center! I also recommended this to other leaders outside of our organization. **What do you dislike about ServiceSkills?** I have not come across anything yet, so far everything has been very good. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills has helped the contact center with listening skills, proactive service, and courtesies to assist members. ### 19. High Value Training **Rating:** 5.0/5.0 stars **Reviewed by:** Andy M. | VP T&D, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about ServiceSkills?** Training is easy to follow and understand. Concepts are no nonsense and immediately applicable to the job. Delivered in sort concise bite-sized chunks which is perfect for busy people. **What do you dislike about ServiceSkills?** Haven't found any yet. I only hear positive comments from everyone who took the training. **What problems is ServiceSkills solving and how is that benefiting you?** Working to improve our customer service and leadership skills. **Official Response from David Friedman:** > Thanks so much Andy! Wishing you continued good luck with your soft skills development. ### 20. Excellent customer service training courses! **Rating:** 5.0/5.0 stars **Reviewed by:** Judy C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about ServiceSkills?** The courses are short & fun; users can easily relate to the content. **What do you dislike about ServiceSkills?** There aren't more courses available. I'd like to see more courses. **What problems is ServiceSkills solving and how is that benefiting you?** Helping our employees have positive interactions with our customers ### 21. ServiceSkills was a great program to help enhance our staff's Customer Service Skills. **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Director of Care Mangement, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about ServiceSkills?** We liked that the videos were mostly short snippets that focused on specific topics. The videos were very interactive so kept the staff engaged. **What do you dislike about ServiceSkills?** I cannot think of anything at this time. **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills gave our staff an opening in how to talk about areas we need to focus on that can be forgotten when focusing on the day to day needs of the company. **Official Response from David Friedman:** > Appreciate your feedback Katie, thank you and good luck with all your training! ### 22. Great courses and staff loved it! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle S. | Patient Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about ServiceSkills?** There are many different courses you can assign people to, and being able to set complete by dates, view progress as well as assign them as a whole group or to individuals was a bonus also. The courses were helpful and staff really seemed to enjoy them. Very user friendly for staff. **What do you dislike about ServiceSkills?** On the admin side, it was a little confusing navigaiting and assigning to groups. **What problems is ServiceSkills solving and how is that benefiting you?** Customer service **Official Response from David Friedman:** > We very much appreciate your positive feedback and are delighted by all your success. ### 23. Exactly what we needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis O. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about ServiceSkills?** Deploying and maintaining the curriculum is easy and intuitive. **What do you dislike about ServiceSkills?** Struggling to find something I dislike. Sometimes I think the quiz questions could have been phrased a little better. **What problems is ServiceSkills solving and how is that benefiting you?** Our problem or goal was to find another way to differentiate ourselves from our competition. ServiceSkills is providing the training we needed to develop the skillset we are using to provide a high quality customer experience. **Official Response from David Friedman:** > We appreciate your review Curtis, thank you. ### 24. Service Skills is top notch! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about ServiceSkills?** We looked at other companies before choosing Service Skills and it was superior to all of them. The videos are engaging, short, and professional. Very substantial content library. The support team including most recently Ronnie Titus is always quick to respond, living out the principles that the videos contain. Easy for participants to use and easy for managers to know when completed. **What do you dislike about ServiceSkills?** Being the admin, I find that the internal process for setting up a new user is rather cumbersome and not intuitive. I always forget how to do it and have to re-learn each time. If I accidentally type in the new user's name or email incorrectly, I have to contact the company to have them fix it. **What problems is ServiceSkills solving and how is that benefiting you?** We needed a company that could successfully train our phone team quickly and without manager time involved. Our team reports that they like the videos and learn alot. It's a win win! ### 25. Positive reinforcement training for call center reps. **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya C. | Senior Vice President Customer Service Center, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2015 **What do you like best about ServiceSkills?** Teaching agents how to handle tough customer service issues by providing the best resources to turn a bad call to a Great call! Easy for agents to use, one agent said to me "If I have a challenging call I like to go watch a service skill to calm me down" they use videos to start their day as well! Easy to use the administer the product for training. Education that provides service based skills online, very easy to use. The Service Skills staff is always willing to answer questions and assist when needed with a smile! **What do you dislike about ServiceSkills?** No dislikes from here, with the wide variety of training videos there is something for everyone! **What problems is ServiceSkills solving and how is that benefiting you?** Customer service, how to respond to challenging situations as well as having empathy for our customers. My Seniors and Supervisors have improved their leadership skills by watching the leadership series. ### 26. Relevant, Organized, Easy to Follow, Excellent Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Cat G. | Training & Development Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about ServiceSkills?** Bite-sized Learning Modules are the best **What do you dislike about ServiceSkills?** Some feel it's not relevant to their job **What problems is ServiceSkills solving and how is that benefiting you?** Communication, Influencing, Team Building **Official Response from David Friedman:** > Much appreciated Cat, thank you! ### 27. Excellent team building activity for our staff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about ServiceSkills?** We appreciate the ability to assign modules for all staff to complete on their own time. We then schedule a weekly discussion with the entire team to share what we learned and how we plan to put the tools into practice to improve our company. **What do you dislike about ServiceSkills?** I don't dislike anything about ServiceSkills, but I think our team enjoyed the courses with live actors more than the cartoons. **Recommendations to others considering ServiceSkills:** I highly recommend these courses to any company that wants to provide superior service while simultaneously providing an opportunity for team building for your staff. **What problems is ServiceSkills solving and how is that benefiting you?** The courses have helped us focus on the level of customer service we provide to our clients as well as to each other and have prompted valuable discussions among our team. ### 28. Long Time Users of Service Skills - Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Christine H. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2021 **What do you like best about ServiceSkills?** That the trainings are broken down into smaller topics that the user can easily complete throughout the day. The topics are relevant and the trainee can immediately put them into practice. We’ve been using Service Skills for many year, in fact our introduction was via DVD courses. The on demand training has been a great value add for our staff. We’ve had other customer service training but Service Skills and the Telephone Doctor are our go to. **What do you dislike about ServiceSkills?** It would be helpful as a manager if could see each time one of my staff has completed a course, not just the most recent completion. Because we've been using Service Skills for some many years many of our staff have taken some of the same courses over again, it would be helpful to see each time they compelted the course. **Recommendations to others considering ServiceSkills:** We found it helpful to add one-on-one call reviews and peer group feedback along with our Service Skills Training. Since we’ve been using Service Skills for many years we’ve also let the majority of our staff pick which courses they want to review, we set the expected number of courses to complete over a given time period and we allow them to choose what is more applicable to them. For our newer staff, we still assign certain courses but will also let them pick ones that are of interest as well. **What problems is ServiceSkills solving and how is that benefiting you?** We use Service Skills for all our of our customer-facing staff. Each person’s skill level is different so it is great to have a variety of training available to them. Oftentimes staff will repeat a course more than once, especially if it’s something like an irate caller that they do not deal with on an everyday basis. It’s an excellent resource for them to go back to as needed. ### 29. I would have no hesitation referring a customer or co-worker to ServiceSkills. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about ServiceSkills?** The content is very topic appropriate for my various teams and the ServiceSkills staff is very customer focus and supported our needs at startup. **What do you dislike about ServiceSkills?** I really have no dislike about the product available. **What problems is ServiceSkills solving and how is that benefiting you?** The primary problem solved with ServiceSkills is providing the tools for my customer service staff to enhance their skills for customer interactions to provide world-class customer service support. ### 30. Years of Great Service and Content! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about ServiceSkills?** I have been using ServiceSkills for many years and the tools provided are timeless and give our new employees as well as our seasoned veterans the confidence necessary to handle any situation that presents itself. The content is updated and refreshed periodically and new modules are added that address current topics. My account manager Ronnie has always been attentive and helpful and I get the feeling everyone there I have dealt with (Michelle, Cheryl, and of course Nancy to name a few) really appreciates our business! **What do you dislike about ServiceSkills?** There is not much to dislike. Since I am being asked to identify one thing I would say the reporting is very good but geared to a longer time frame. I report every month on the status of my learners so I am having to go in and change the default dates each month. But this is an incredibly minor issue! **What problems is ServiceSkills solving and how is that benefiting you?** Customer service is a full-contact sport at times and this training gives our staff the confidence to engage and help solve any concern our wonderful customers have. Many people think they have the skills to interact with customers but this training makes that a reality. It helps us retain our humanity and a measure of individuality (no need for scripts or canned responses) while still giving our customers a consistent tone and feel to the conversation, no matter which one of our valued call center employees picks up their call. In our industry, this is a competitive advantage. ### 31. Very helpful for call centers **Rating:** 5.0/5.0 stars **Reviewed by:** Gennica P. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about ServiceSkills?** ServiceSkills offers a multitude of topics that are relevant to customer service, especially in a call center. **What do you dislike about ServiceSkills?** Would like to see new modern topics added on a consistent basis **What problems is ServiceSkills solving and how is that benefiting you?** With ServiceSkills we can train basics of customer service to advanced customer service. Our team takes away valuable skills with each training. ### 32. Best Source for Training Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Alex C. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about ServiceSkills?** There is a broad range of training that will have courses for just about anything you are looking for. Our company looks explicitly to train our current staff on soft skills and we are pleased with all the courses ServiceSkills offers in this area. **What do you dislike about ServiceSkills?** I have no dislikes about service skills. **What problems is ServiceSkills solving and how is that benefiting you?** We have provided much-needed training on soft skills that have played a major part in our company culture and external customer service. ### 33. What Serviceskills.com provides our employees **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about ServiceSkills?** I like Serviceskills.com for its easy to understand and utilize skills and for the quality of Customer Service skills it creates to improve our telephone and in person etiquette in our workforce at our company. We use this program to not only train our new hires but also to remind and improve long time employees as well. We've had great success when implementing the skills learned from Serviceskills.com. **What do you dislike about ServiceSkills?** I can't say there is anything I dislike about this program. **Recommendations to others considering ServiceSkills:** If you'd like to call your own business and be greeted with a friendly and polite receptionist or any employee, use these videos to train all your employees. You won't be disappointed. **What problems is ServiceSkills solving and how is that benefiting you?** We have had many challenges in improvement of customer service skills even before COVID 19 came into play. Benefits have been numerous and show when longtime clients come back and review us on GoogleReviews and in our surveys and tell us that " 'Tax preparer' "was a delight to work with and made our visit enjoyable! " ### 34. Best Customer Service based training offered for an ongoing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Lori H. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2021 **What do you like best about ServiceSkills?** The resources and tools provided by SS assisted in implementing the program flawlessly. **What do you dislike about ServiceSkills?** The only dislike that I have experienced would be the small number of licenses that I can recycle (only 8) **Recommendations to others considering ServiceSkills:** Definitely at the top of the list to research when looking to implement customer service based training. Most other platforms place a focus on other categories or apply better in specific industries. SS can work well for any organization seeking to increase the customer service experience. It also allows for "bite-size" trainings for better retention and less time away from the day-to-day work. **What problems is ServiceSkills solving and how is that benefiting you?** Initial and refresher courses on necessary customer service skills for my staff and the library for leadership has improved my management team development. ### 35. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about ServiceSkills?** I like how we can assign the courses to our Customer Service Team based on the training we feel they may need. The process for setting up the courses is straightforward and not complicated at all. **What do you dislike about ServiceSkills?** I do not have any dislikes about the program. **Recommendations to others considering ServiceSkills:** none **What problems is ServiceSkills solving and how is that benefiting you?** We use service skills to help train our Customer Service reps to be better agents and help problem-solve. We have seen a reduction in escalations, an increase in our Customer Satisfaction, and, more importantly, more confident agents with solid decision making. Our Supervisors also took advantage of the Leadership training that Service Skills offers to be better leaders dealing with Conflict Resolutions, Team Building, and how to deal with negative employees. ### 36. Excellence in Training & Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory U. | VP of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about ServiceSkills?** The training includes short informational videos that really grab your attention. I have one of the best reps, Ronnie Titus. She is always quick to help us improve our training. **What do you dislike about ServiceSkills?** I'm not too fond of cartoon videos. I think all other videos are more engaging. At my age, I just don't enjoy cartoons. **What problems is ServiceSkills solving and how is that benefiting you?** Email ettiqute & customer service. **Official Response from David Friedman:** > Thank you for the review and feedback Mallory. We appreciate you. ### 37. Great usability and excellent support service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about ServiceSkills?** The platform was easy to use and provided the content in easy-to-consume "bite-sized" pieces. The support service was excellent. Fast, professional and effective. **What do you dislike about ServiceSkills?** The platform is excellent. I only had some minor layout dislikes. **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills has helped us introducing internal teams to the concept of customer service. The resultant discussions and learning between teams have been very beneficial. ### 38. The Call Doctor is a must for any individual who works in Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Renee S. | Co- District Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2021 **What do you like best about ServiceSkills?** The straightforward approach to practical challenges one would face in the field. **What do you dislike about ServiceSkills?** The video series time-period of developement is outdated, yet the content is still timeless! **What problems is ServiceSkills solving and how is that benefiting you?** In management training, the content on having though conversations—especially the peer-to-peer related content. ### 39. Service Skills - excellent quality and content! **Rating:** 5.0/5.0 stars **Reviewed by:** April T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2020 **What do you like best about ServiceSkills?** Service Skills has excellent quality and content in their eLearnings. The format and style is extremely easy to follow and take in new information. Their quizzes are well-written and the techniques demonstrated in each course are extremely valuable, along with being cross-functional as well. Not only does Service Skills have very high quality content and videos, but they also provide leader guides to most of their courses, as well as PDFs that contain descriptions and pertinent details regarding each course, i.e. length of time, key highlights of the material, etc. These resources helped me as the corporate trainer determine which courses and/or series of courses would be best for our departments to take throughout the year. For example, Service Skills provided multiple leadership/management series to choose from, and I was able to plan out accordingly which series would be best for our leadership team to increase their skill set. Same for their customer service courses. The techniques and best practices that are taught in the eLearnings were top-notch, i.e. Five Forbidden Phrases, Essential Telephone Skills, Six Cardinal Rules of Customer Service, Six Steps to Service Recovery, and much more. Service Skills also provides built-in Learning Paths that can be utilized for different job positions, and they allow the capability to customize and create our own Learning Paths too. Helen Stokes, our Client Success Manager, has been fantastic and always so helpful! She is very knowledgeable and available any time that we had a question or needed assistance, and always so incredibly friendly and easy to work with. It’s been a pleasure having her as a partner in utilizing the Service Skills site. **What do you dislike about ServiceSkills?** The only downside that we encountered with Service Skills was running out of new eLearning courses to take. We’ve had a relationship with Service Skills for 3 years, and after our Client Services department consistently taking courses throughout each year (average 1 course/month), we’ve run low on new courses to take. So our only suggestion would be to expand their course library. **Recommendations to others considering ServiceSkills:** This is a wonderful product for companies who need engaging, entertaining, easy-to-understand training modules or videos for customer service, call center, internal employee relationships, professional courtesy, and leadership/coaching/management. Just be sure to note how many courses are available to compare with how many courses you will need for your work groups. **What problems is ServiceSkills solving and how is that benefiting you?** Service Skills has helped us improve and enhance our team members’ customer service skills immensely over the years. To date, our customer survey results and NPS score with our clients is in the world-class range, and Service Skills has had a big hand in that. Their courses, resources to supplement the training, and the variety of techniques taught in their courses all has benefited our company greatly over the last few years. ### 40. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about ServiceSkills?** All employees exemplify the customer service skills the platform provides training for. They are helpful and proactive, I receive constant touch base and assistance setting up new profiles and courses for my group. **What do you dislike about ServiceSkills?** That unfortunately due to understaffing, our Reps have not had the time in their schedules to use this platform consistently. **What problems is ServiceSkills solving and how is that benefiting you?** This provides good basic customer service training for our call center reps. ### 41. New Platform Provides Great Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2021 **What do you like best about ServiceSkills?** Improved reporting, additional flexibility with training and enhanced training methods **What do you dislike about ServiceSkills?** There is nothing I can think of at the moment. **What problems is ServiceSkills solving and how is that benefiting you?** We are improving the customer service skills of our staff. The improved flexibility allows us to schedule the training at times when it is convenient for our staff. Overall, the training teaches our staff the importance of providing top-notch customer service to our customers. ### 42. Great for team development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about ServiceSkills?** Service Skills helped my team build a foundation for Customer Service. It is great for new or inexperienced reps to build their skills and get started in a customer-facing role. **What do you dislike about ServiceSkills?** I think a rep can "outgrow" Service Skills once they develop a solid foundational skillset. **Recommendations to others considering ServiceSkills:** Great training start for new hires **What problems is ServiceSkills solving and how is that benefiting you?** I hired a large number of people in a short time. Service skills helped me train and measure improvements in my new team members. ### 43. Very positive feedback from my employees. . . . **Rating:** 5.0/5.0 stars **Reviewed by:** Tim N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2020 **What do you like best about ServiceSkills?** I received the following outstanding comments from my employees who participated in ServiceSkills on-line training: Of all the online training I’ve done for any job I’ve had this training was the easiest to go through while still successfully imparting the knowledge I needed to learn. Even though it felt like I went through the training quickly, the ideas discussed in the video stuck with me and I immediately started seeing situations in which I could deploy skills discussed in the videos. The videos are light on “fluff” and heavy on content. It’s the best thing a busy employee could ask for when doing any type of training that takes them away from their normal workflow on any given day. ________ I have really enjoyed this and learned more than I thought I would! Especially the Customer Service Training. There were several different tips that I have since picked up. For example, saying ‘Happy to help!” instead of “No problem!” I think more workplaces should have training similar to these because it’s easy to forget that each customer has a unique experience with you, or that coworkers should treat each other as customers. ________ I thought the courses were very relevant and current. I enjoyed the variety of visuals too – from real life to animation. I learned a lot and they actually got me hyped up about customer service. The phone training was REALLY good. Probably the best I’ve ever seen. Lots of great tips and techniques to use. ________ The service skills training was a great way to gain helpful tips that I can apply to different forms of communication both in and out of the workplace. ________ **What do you dislike about ServiceSkills?** There is really nothing to dislike, the training was very successful for our company. **What problems is ServiceSkills solving and how is that benefiting you?** The problem was how to provide soft skill customer service instruction to our mostly technical staff. The format of the training was a perfect fit and allowed to to train our entire company with minimal disruption to productivity. ### 44. Customer Service - The most important block of any organizations foundation! **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about ServiceSkills?** Every interaction (business or personal) is better when you apply the customer service techniques presented in the Telephone Doctor series! The mods are relevant regardless of your age or experience. They provide a wonderful base of knowledge and allow everyone who takes them to walk away learning something new!! **What do you dislike about ServiceSkills?** The new Sales mods (A-Z) are a bit more tedious to work through as opposed to the old sales mods (A-H; I-Q; and R-Z). It would be helpful if there was a way to roll from one to the next without having to go all the way out. We would also love to see the addition of WAH (Work at Home) mods...those that would prepare the students with pertinent information and insight into the remote world of opportunities! **Recommendations to others considering ServiceSkills:** You truly do not know what you are missing until you take the time to delve into the Service Skills content. You have helped train every one of our graduates to-date! Thank you!! **What problems is ServiceSkills solving and how is that benefiting you?** Since customer service is not something that is taught in school, many people enter the workforce not knowing how to properly take care of their customers. Our program introduces them to the basics in order to help prepare them for remote work. Telephone Doctor has been a cornerstone of our program since we started in 2013. Even those who thought they knew it all, walked away from our training course praising the curriculum! ### 45. ServiceSkills Online Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Natacia V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about ServiceSkills?** I loved the different scenarios they provided for each training. Watching how the different scenarios played out made the trainings more valuable and gave a much more understanding of how and why we should provide service a certain way. The trainings also pointed out the "not so obvious" bad habits my team and I had and provided ways on how we can change those habits. Ronnie Titus, our consultant, was very helpful and made things run smoothly. Ronnie was not too pushy but was very consistent in making sure my team and I had all we needed to be successful throughout our experience. She was a great consultant! **What do you dislike about ServiceSkills?** There were some courses that had many chapters and it was a lot of information to take in and remember for the training quiz. I would also like if the Administrator had more capability of the account (changing due dates, changing passing grade). Also maybe creating a quick "Get to Know Your Customer Service Style" to better understand the training courses that **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills was very helpful and eye opening for my team and I on how to better assist our constituents and understand their wants and needs. It's also helped with communication within the team and being proactive with daily duties. As for me, learning how to better manage a team, setting goals including the follow up and having those tough conversations as well as giving praise when its due. This program has a variety of trainings from Customer Service styles to How to be a Better Team Member to Management Styles and I think this training can be very beneficial and valuable for a number of our departments here at PanCAN. ### 46. Relevant customer service training that puts us in control. **Rating:** 5.0/5.0 stars **Reviewed by:** Gary J. | Chief of Police, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2020 **What do you like best about ServiceSkills?** Our employees are assigned videos to view on a regular schedule. Employees have the ability to select when they view the assigned videos based on their own work schedule and during non-critical times. The videos are not too long so it doesn't take up a lot of time and employees are not inhibited from viewing them. Very large variety of topics available, and all are easily transferable and relevant for any industry. Service Skills customer service is top notch. Our representative walked us through every element and roll out, facilitating a successful program. **What do you dislike about ServiceSkills?** The only downside is the cost. It would be nice if the cost was a little lower. **Recommendations to others considering ServiceSkills:** If you are not sure or on the fence, I highly recommend a trial account; you won't be disappointed. There are a wide variety of videos that cover a multitude of customer service topics. All of the topics are easily transferable to just about any industry. Service Skills customer service is excellent. Account representatives are always friendly, accessible and helpful before signing an agreement. The real test is how they are after you sign an agreement. After signing our agreement, our account representative has always been friendly, accessible and helpful. **What problems is ServiceSkills solving and how is that benefiting you?** We have identified customer service training needs, and Service Skills has video training that covers all of those needs. Our staff enjoy the videos, and they have a achieved a higher level of confidence when dealing with challenging customer service issues. ### 47. Customer Experience Learning Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Anita B. | Customer Experience Learning Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about ServiceSkills?** Our partnership with ServiceSkills has allowed us an opportunity to improve soft skills within our organization and offer better customer experiences! The ability for remote learning has been invaluable during the corona virus pandemic as well. **What do you dislike about ServiceSkills?** There is really nothing to dislike! We can't wait to see new offerings as soon as they are available. The ServiceSkills team has been very supportive in any needs that we may have! **What problems is ServiceSkills solving and how is that benefiting you?** ServiceSkills is helping our new employees that have never worked within the Customer Service field before. It's given them the tools they need to be successful with customer interactions before they enter their new positions! ### 48. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about ServiceSkills?** The personalized service to help with our training program was priceless. **What do you dislike about ServiceSkills?** I didn't dislike anything about the program. **What problems is ServiceSkills solving and how is that benefiting you?** We are working on improving our soft skills, and have seen an improvement in customer interactions. ### 49. Sales and Customer Service Training **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita H. | Customer Care Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about ServiceSkills?** The e-Learning courses from Service Skills are top notch. I manage a Contact Center and have used the videos as part of training curriculum. I also have my team utilize the videos for coaching and continuing education. I really enjoy the fact that new content/series are added intermittently. It keeps the information fresh and relevant. **What do you dislike about ServiceSkills?** I do not have any dislikes about the program. **What problems is ServiceSkills solving and how is that benefiting you?** Classic videos such as "From Curt to Courteous" and "Sales A- Z" have been highly influential across my team. ### 50. We use the online Service Skills courses within our own LMS and our students love them . **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2020 **What do you like best about ServiceSkills?** The videos are very relevant to the topic and support the lesson being taught. **What do you dislike about ServiceSkills?** There is nothing to dislike, other than maybe more of them! **What problems is ServiceSkills solving and how is that benefiting you?** We use the Service Skills courses to help a very technical minded industry understand the value of soft skills. ## ServiceSkills Discussions - [What is ServiceSkills.com?](https://www.g2.com/discussions/955-what-is-serviceskills-com) - 1 comment, 1 upvote - [Can you list the training content included?](https://www.g2.com/discussions/954-can-you-list-the-training-content-included) - 1 comment, 1 upvote - [What additional learning tools are included?](https://www.g2.com/discussions/953-what-additional-learning-tools-are-included) - 1 comment, 1 upvote - [Are these courses also for Learning Management Systems?](https://www.g2.com/discussions/952-are-these-courses-also-for-learning-management-systems) - 1 comment, 1 upvote - [View ServiceSkills pricing details and edition comparison](https://www.g2.com/products/serviceskills/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+22%3A35%3A15+-0500&secure%5Bsession_id%5D=286d1978-5310-4432-8bd0-d97e8d209287&secure%5Btoken%5D=056503ada35642f76252c243c0cd2c958622ad7025872450efa35339a94cb611&format=llm_user) ## ServiceSkills Features **Courses** - Personalized recommendations - High-quality content - Video content - Projects - In-course assessments - Certification practice tests **Course Authoring** - Assessments & Quizzes **Administration** - Team-level monitoring - Administrative dashboard - Certificates **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Compatibility** - Mobile compatibility **Course Management** - Varied User Types - Certifications - Industry Compliance **Platform** - Internationalization - User, Role, and Access Management - Dashboards **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management - Content Libraries ## Top ServiceSkills Alternatives - [LinkedIn Learning](https://www.g2.com/products/linkedin-linkedin-learning/reviews) - 4.4/5.0 (686 reviews) - [Pluralsight](https://www.g2.com/products/pluralsight/reviews) - 4.6/5.0 (1,297 reviews) - [Udacity](https://www.g2.com/products/udacity/reviews) - 4.5/5.0 (720 reviews)