---
title: ServicePRO Reviews
meta_title: 'ServicePRO Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how ServicePRO works for a business like yours.
aggregate_rating:
  rating_value: 3.4
  review_count: 12
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# ServicePRO Reviews
**Vendor:** Help Desk Technology Corporation  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 3.4/5.0  
**Total Reviews:** 12
## About ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines business processes to improve efficiency and results, and empowers end-users with self-service capabilities, and optimizes service delivery.






- [View ServicePRO pricing details and edition comparison](https://www.g2.com/products/servicepro/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A31%3A22+-0500&secure%5Bsession_id%5D=2bb121f3-d4cb-49aa-b448-879037fbd0d0&secure%5Btoken%5D=8478b2251bb87d58b582c7438612168e5b88464f4c793df401bf69dc627cf520&format=llm_user)
## ServicePRO Integrations
  - [ASI](https://www.g2.com/products/asi/reviews)

## ServicePRO Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top ServicePRO Alternatives
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,794 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)