--- title: ServiceNow Integration Hub Reviews meta\_title: 'ServiceNow Integration Hub Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how ServiceNow Integration Hub works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 22 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Cloud Data Integration url: https://www.g2.com/categories/cloud-data-integration --- ### ServiceNow Integration Hub Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **customization options** in ServiceNow, enabling personalized experiences with branding and seamless integration. [(1 mentions)](https://www.g2.com/products/servicenow-integration-hub/reviews?filters%5Bsentiment_snippet%5D=2237653&qs=pros-and-cons#reviews) Users are frustrated with **poor notifications** regarding ticket assignments, leading to confusion and inefficiencies. [(1 mentions)](https://www.g2.com/products/servicenow-integration-hub/reviews?filters%5Bsentiment_snippet%5D=2237624&qs=pros-and-cons#reviews) ### Top Pros or Advantages of ServiceNow Integration Hub ##### 1. Customization Users value the **customization options** in ServiceNow, enabling personalized experiences with branding and seamless integration. [ See 1 mentions ](https://www.g2.com/products/servicenow-integration-hub/reviews?filters%5Bsentiment_snippet%5D=2237653&qs=pros-and-cons#reviews) See Related User Reviews ![Aman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman K.") AK Aman K. Enterprise (\> 1000 emp.) 5.0/5 "Service-Now Feedback" What do you like about ServiceNow Integration Hub? I like the alteration and Modification which is possible with Service now, we can create our company page with our logos and link, General user won't ### Top Cons or Disadvantages of ServiceNow Integration Hub ##### 1. Poor Notifications Users are frustrated with **poor notifications** regarding ticket assignments, leading to confusion and inefficiencies. [ See 1 mentions ](https://www.g2.com/products/servicenow-integration-hub/reviews?filters%5Bsentiment_snippet%5D=2237624&qs=pros-and-cons#reviews) See Related User Reviews ![Aman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman K.") AK Aman K. Enterprise (\> 1000 emp.) 5.0/5 "Service-Now Feedback" What do you dislike about ServiceNow Integration Hub? Most of the things I like here, only thing that it doesn't show to the user that the ticket is assigned to whom automatically. ## Top-Rated Alternatives [ ![UiPath Agentic Automation](https://images.g2crowd.com/uploads/product/hd_favicon/52d1ee45d138a2ab66b69bb703ed76ce/uipath-agentic-automation.svg "UiPath Agentic Automation") UiPath Agentic Automation 4.6/5(7,581) ](https://www.g2.com/products/uipath-agentic-automation/reviews) [ ![MuleSoft Anypoint Platform](https://images.g2crowd.com/uploads/product/hd_favicon/d763ac0221fcc0848182458b48016e06/mulesoft-anypoint-platform%282%29.svg "MuleSoft Anypoint Platform") MuleSoft Anypoint Platform 4.5/5(775) ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) [ ![Boomi](https://images.g2crowd.com/uploads/product/hd_favicon/0dc125a14d4f324d05708e7f18ac52f8/boomi.svg "Boomi") Boomi 4.4/5(506) ](https://www.g2.com/products/boomi/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-integration-hub/competitors/alternatives) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") CT Verified User in Telecommunications Enterprise (\> 1000 emp.) 4/29/2026 "Flexible, No-Code Integrations with ServiceNow Integration Hub" 5/5 What do you like best about ServiceNow Integration Hub? Integration Hub provides great flexibility for connecting external systems to the ServiceNow ecosystem, such as SAP, Microsoft Azure, and SharePoint, without scripting because those methods are already available. It mainly involves providing the configuration details, like defining connections and setting up credentials. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? There are situations where we need to use actions that aren’t defined in that product’s Integration Hub Spoke actions. In those cases, we have to define those actions ourselves. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? ServiceNow is a platform of platforms, so it can connect to any ecosystem and help address multiple business problems, regardless of which system the data is in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sagar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar P.") SP Sagar P. Senior ServiceNow Developer Computer Software Mid-Market (51-1000 emp.) 8/12/2024 "IntegrationHub - review" 5/5 What do you like best about ServiceNow Integration Hub? The inbuilt spokes and low code platform for integration Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? Not able to recall as of now, may be I will share it later Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? The pre-built sopeks helped us go live earlier compared to REST/SOAP integrations. Easy to integrate via spokes. Review collected by and hosted on G2.com. Show More 3/26/2026 Validated ReviewerIncentivizedSource: G2 invite ![Aman K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aman K.") AK Aman K. Practice Delivery Lead Staffing and Recruiting Enterprise (\> 1000 emp.) 8/12/2025 "Service-Now Feedback" 5/5 What do you like best about ServiceNow Integration Hub? I like the alteration and Modification which is possible with Service now, we can create our company page with our logos and link, General user won't even feel that they are visiting some other website. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? Most of the things I like here, only thing that it doesn't show to the user that the ticket is assigned to whom automatically. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? It is solving a lots of problem by doing automation and avoiding lots of Manual efforts and approvals. also no need to find out the concerned person and be behind them for any work, everything can be done here, Also live chat support with Agent is a great addition to the platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ishi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishi M.") IM Ishi M. Transitioning from Software developer to Product management Computer Software Small-Business (50 or fewer emp.) 7/3/2025 "Effortless System Integrations with ServiceNow Integration Hub" 5/5 What do you like best about ServiceNow Integration Hub? The best part is the wide range of pre-built spokes and low-code tools that allow quick integration with third-party systems like Slack, MS Teams, and external APIs without needing extensive development effort. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? The platform could offer better in-context guidance when something breaks or fails. Troubleshooting isn't always clear for first-time users, and there’s a bit of a learning curve when trying to build or customize more complex flows. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? ServiceNow Integration Hub is helping automate repetitive tasks and eliminate manual data entry by seamlessly connecting different tools and systems we use daily such as communication apps, ticketing platforms, and third-party services. This reduces human error, saves time, and improves overall team efficiency. Review collected by and hosted on G2.com. Show More 7/5/2025 Validated ReviewerIncentivizedSource: G2 invite ![Vusala J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vusala J.") VJ Vusala J. IT Analyst Enterprise (\> 1000 emp.) 8/1/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Streamlines Integrations and Saves Time" 5/5 What do you like best about ServiceNow Integration Hub? It makes connecting different systems really straightforward, even without deep coding skills. I like how easy it is to build workflows using Flow Designer and how many out-of-the-box spokes are available it saves a lot of time. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? The pricing can be a bit confusing, especially when you’re trying to figure out what’s included versus what requires extra licensing. Custom integrations can also take a bit of effort to get right. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? It automates workflows between ServiceNow and other tools, reducing manual work and speeding up processes. This saves time and improves overall efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Cátia M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cátia M.") CM Cátia M. ServiceNow Consultant Small-Business (50 or fewer emp.) 7/28/2025 "Streamlining Workflows with ServiceNow Integration Hub" 5/5 What do you like best about ServiceNow Integration Hub? Flow Designer’s no-code interface is intuitive, so even non-developers can build automation flows with minimal training. It’s saved our team countless hours of manual work. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? While the no-code interface is helpful, there are times when it feels limiting if you're trying to build highly customized workflows that require scripting or logic beyond the UI. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? Improves response times, reduces errors, and frees up our team to focus on higher-value work. Personally, it’s helped me deliver faster solutions to stakeholders and reduced the friction in cross-platform operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Madala Chaitanya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madala Chaitanya K.") MK Madala Chaitanya K. ServiceNow System Admin Consulting Mid-Market (51-1000 emp.) 8/23/2023 "Easy Automation of integration" 4.5/5 What do you like best about ServiceNow Integration Hub? It helps to reduce the cost, complexity, and risk to simplify the automation process. Automate integration helps us to use ServiceNow flow designer or custom-develop integration. it enables third-party APIs as part of the flow when a specific event triggers in ServiceNow. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? As of now, I like anything everything in ServiceNow Integration Hub. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? Using Integration Hub, we can join service from one env to another env for customers. We integrate and configure Bi-directional REST API integration for two ServiceNow instances. Review collected by and hosted on G2.com. Show More 7/4/2025 Validated ReviewerSource: Organic ![Deepanshu G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepanshu G.") DG Deepanshu G. Information Systems Architect Enterprise (\> 1000 emp.) 7/3/2025 "Integration Hub Engine for Integrations" 5/5 What do you like best about ServiceNow Integration Hub? Out of the box connection for many applications like intune Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? some out of the box does not contain all the use-cases Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? ServiceNow Integration Hub we used for intune integration to bring all the end-user computing to the CMDB table and it has helped us to get the comeplte assest overview from intune to ServiceNow. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Semiconductors](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Semiconductors") AS Verified User in Semiconductors Enterprise (\> 1000 emp.) 9/8/2023 "Way better to integrate." 4.5/5 What do you like best about ServiceNow Integration Hub? Usability and easy development due to predefined functions. Best part is Connection & Credentials which help in maintaining the connections for different instances. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? Reverting the version of flows looks uneasy and Comparision with other instance. Minor known problems in flow designer. This could have been better if it was similar like workflow versions. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? - Credential maintenance based on production and Non Production instance - No scripting to rest messages is required - Most lovely JSON Parser and few spokes which helps a lot - Using the flows made easy due to data pillers and predefined functionalities Review collected by and hosted on G2.com. Show More 9/11/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite KU Kalyani U. Enterprise (\> 1000 emp.) 9/8/2023 "My Integration Hub Experience" 4.5/5 What do you like best about ServiceNow Integration Hub? I like the way it helps in integrating the third-party tools and make the API calls and reduce manual effort by automating them. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Integration Hub? It's sometimes tough to identify the inbound logs which we receive. Review collected by and hosted on G2.com. What problems is ServiceNow Integration Hub solving and how is that benefiting you? It's helping in User's access to various applications by AD groups additions/ Ansible automations etc Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Work at ServiceNow? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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