I really like Rootly's easy-to-use UI and how everything has been well thought out. All the features are accounted for and actually help in one way or another, not just being gimmicks. The layout is neat and it's been pretty responsive so far, without any lag or issues. A few small feature requests from our side were tackled very fast and we're really happy with the response. Review collected by and hosted on G2.com.

Nothing so far. Updates to Roolty seem to be coming faster than our requests, so we are happy to be seeing new and useful features. Review collected by and hosted on G2.com.

It's modern, active development and include most features required to do incident management. The slack bot in particular is very useful Review collected by and hosted on G2.com.

While it being a newer product means it's modern and up to today's standards, it also means it falls behind a little in terms of customization and other small details that come from a longer time in the market Review collected by and hosted on G2.com.

Configurability, it is very flexible. The new AI tools in incident management are very helpful also. Seems to have integrations to most of what we need as well. Review collected by and hosted on G2.com.

We are not always made aware of new features in a timely manner and sometimes find that things we are looking for are already available under a config switch we could not access. Review collected by and hosted on G2.com.

I use Rootly for incident management, and I really appreciate how it enables a seamless Slack-based incident management process through its custom workflows and actions. Rootly is an all-in-one incident management product that not only helps with scheduling but also running planned maintenance windows, which I find very valuable. I believe the IM process shouldn't burden the incident responder, and Rootly achieves that. One of the main differentiators of Rootly is its team; they are always available for help and made the migration easy by providing comprehensive training sessions. I also like their powerful workflow engine and capabilities. The product offers a comprehensive package and delivers a more reliable, seamless experience. Plus, the great value for the price is a bonus. The initial setup can be time-consuming, but thanks to the Rootly team’s significant assistance, it was made easy. Review collected by and hosted on G2.com.

The Terraform provider can sometimes be tricky to set up as there are multiple ways of configuring things. The learning curve and initial setup might be time consuming but worth it. Review collected by and hosted on G2.com.

The interface, support for automation, AI support, performance, product support, integartions Review collected by and hosted on G2.com.

rich text format. it would be ideal if it implements Rich text format Review collected by and hosted on G2.com.

What I like best about Rootly is how it streamlines incident management from start to finish. It makes it easy to coordinate teams, automate repetitive tasks, and maintain clear communication during incidents. The Slack integration is particularly helpful. Review collected by and hosted on G2.com.

Some advanced configurations can feel overwhelming for new users, and navigating all available features may take time. Review collected by and hosted on G2.com.

Many customizable features and modern UI Review collected by and hosted on G2.com.

It can be complex to setup the way eng leaders want, but possible so it's a lot of work to customize to how your boss wants it setup Review collected by and hosted on G2.com.

The support! The team, particularly Jason Myers, has really made our experience. Thank you Jason for being so attentive to our use case and needs. Review collected by and hosted on G2.com.

Onboarding was a bit challenging, with a few misunderstandings and changes in account point person. All resolved now, but was difficuly for a moment. Review collected by and hosted on G2.com.

It’s customizable enough to align with our existing incident response process, while still adding enhancements that help us mature and improve over time. Review collected by and hosted on G2.com.

It doesn’t always provide full Terraform support, so I can’t manage everything entirely through code. Review collected by and hosted on G2.com.

Rootly has helped us standardize our incident management practices within Slack, which is our primary means of communication. It reduces context switching and lets operations engineers stay focused on the actual issue, rather than bouncing between multiple tabs trying to find the right one. It’s also easy to use and enables quick, reliable escalations when we need them. Review collected by and hosted on G2.com.

Rootly does not have as many out of the box integrations as some of its competitors. You are able to work around this using webhooks, but the native integrations are more powerful and feature rich. Review collected by and hosted on G2.com.