Rightworks Cloud Premier Reviews & Provider Details

Name: Rightworks Cloud Premier
Rating: 5.0 (15 reviews)

Cloud Premier helps accounting firms simplify technology management, strengthen security, and support growth—all through a fully managed technology platform built specifically for the accounting profession. By combining application hosting, managed IT services, cybersecurity, and expert support in one solution, firms can reduce operational complexity, protect sensitive client data, and give employees secure access to the tools they need from anywhere.

Seller

Rightworks

Discussions

Rightworks Cloud Premier Community

Languages Supported

English

Locations Serviced

United States, United States Minor Outlying Islands

Overview by

Denise Meyer

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Hannah H.

Admin Assistant

Accounting

Small-Business (50 or fewer emp.)

11/15/2023

"Extremely helpful!"

4.5/5

What do you like best about Rightworks Cloud Premier?

Typically fairly quick about getting back to you about any issues you may have. It is user friendly, which is convenient if you have to use it every day all day, such as myself. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

How the cloud has everything blocked out in chrome, although a small price to pay for everything else Rightworks provides. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

Highly recommend Rightworks. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

We got a new phone system and could not get our phones to receive or place outgoing calls. We, thankfully, had the most helpful and kind IT tech, he walked us through everything on the phone. It was fairly quick and painless. Review collected by and hosted on G2.com.

John H.

Small-Business (50 or fewer emp.)

11/8/2023

"Right Networks has been very prompt and helpful with my projects."

5/5

What do you like best about Rightworks Cloud Premier?

They have been easy to reach and quick to respond. They have provided an ease of use that helped us with our growth. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

Can't think of anything. When I reach out to them, I've always received a prompt response. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

Feel free to ask any questions. They have been very informative with all of our tasks. I admire their patience and understanding in walking us through the technical portions. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

Right Networks hosts our Quickbooks program. They have helped us immensely with updating our Quickbooks and integrating the add-in programs that we needed. Review collected by and hosted on G2.com.

Carl D.

Small-Business (50 or fewer emp.)

11/7/2023

"Very pleased"

5/5

What do you like best about Rightworks Cloud Premier?

Customer service is AMAZING. Even when there is a wait I do not mind because I know I will have a state side based tech, who is very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

Can not say anything bad at this time, never had a problem in years Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

Do your research, see if this fits your needs, then choose them. You will not find better support Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

Being able to stay with a desktop based accounting software, but also allow multiple users real time access to the same company file. Review collected by and hosted on G2.com.

Susan S.

Small-Business (50 or fewer emp.)

11/7/2023

"Great to work with"

5/5

What do you like best about Rightworks Cloud Premier?

They are easy to contact, easy to work with, and oh so helpful. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

Can't think of a thing that I don't like. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

They are easy to contact, easy to work with, and oh so helpful. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

Any time we have issues with setting up or working in the remote desktop, or working with QB they are easy to contact and quick to solve the issue. They will often try to help with issues not related to this (if they have time). Review collected by and hosted on G2.com.

Michael W.

Controller

Accounting

Small-Business (50 or fewer emp.)

Originally submitted 6/15/2023

"The Cloud for CPA Firms"

5/5

What do you like best about Rightworks Cloud Premier?

Accessing our applications from any location securely is critical to our operations. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

Right Networks Cloud Premier is expensive. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

Right Networks Cloud Premier uses cutting-edge architecture to host your applications securely. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

The predominate problem Right Networks Cloud Premier solves is operating an enterprise in a secure environment. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

1/10/2023

"Overall experience is great. Our company is happy to have moved to a cloud-based system"

5/5

What do you like best about Rightworks Cloud Premier?

The best option with RN is the ability to log in remotely and work as if you are in the office. During the past couple years of COVID and with the bad weather in our area, employees are able to work from home and not feel compelled to come into work putting themselves and/or coworkers at risk. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

The downside of a cloud-based system is that any updates need to be completed by RN. You need to submit a ticket and wait overnight for the update to be completed and take effect. Again, it is completed as quickly as possible, but there's still that one day wait period. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

When making a change, as with any program, you need to allow for an adjustment period. Employees need to understand that any issues arising from the switch will be resolved, but it is not an immediate resolution as the programmers will be dealing with multiple issues that may even be overlapping. In the long run, it will be a good change. Patience is needed. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

We use various programs that all firms do not use. RN has worked with us to implement these programs and update them as needed. We have been able to run smoothly without much interruption from down programs. Review collected by and hosted on G2.com.

Stacy D.

Firm Administrator

Mid-Market (51-1000 emp.)

10/19/2022

"Teamwork = Right Network"

5/5

What do you like best about Rightworks Cloud Premier?

The Team approach that Right Networks believes in and supports. I like our CSM Matt Jacobson and Tom Schaefer, Lead Firm Technician and the Updates and Development Teams best. I like that the Team of Right Networks cares about our firm and our issues, and Right Networks employees are positive, persistent and knowledgeable individuals. I like that I have one less thing to worry about because I trust Matt Jacobson and Tom Schaefer, and with all the other issues in my world, that means a lot. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

Sometimes I get frustrated that a staff member will not want to call support because they think they will be on the call for an extended period. Right Networks is good about moving a caller up the ladder quickly. If you call and the technician who answers the phone cannot help you, they will let you know that a lead will call you back. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

If you want to work with a team with the same core values that you share, you will go with Right Networks. If you want to work with a group of individuals that value your input and communicate with you and will give you advice that you will like and sometimes you will not, you want to join the Right Networks family. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

I will reach out with software, users or many changes that occur daily in the world of firm administrators. Sometimes a user or vendor will do something, and you need someone to run it by and ensure you comprehend the user's or vendor's issue correctly or ask your CSM if they have experienced this with other clients. Right Networks believes in the Team approach, and I am most grateful for the Team or inner circle that helps me. I know they will be there when it is an emergency or when I need to vent and understand what might have happened. In my world, sometimes it seems like "lots of moving parts and that the parts" are "constantly changing." I have borrowed that many times from one of my favorite techs Tom Schaefer. Review collected by and hosted on G2.com.

Josephine F.

Administration - Support

Mid-Market (51-1000 emp.)

9/1/2022

"Security First!"

5/5

What do you like best about Rightworks Cloud Premier?

The service team is considerate about your time and responds immediately to assist and resolve an issue. If Right Networks could not immediately have the resolution, they didn't stop until they could find a solution, and they kept in contact with me to let me know where they were researching the issue. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

It takes some time to log in properly; it's not difficult; it's just a process, but the benefits of feeling that you are working with a security system that covers you, are enormous. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

Suppose you are concerned about being hacked or have essential client information that your business retains. In that case, it's imperative to have a company working out there that is watching out for your firm's best interests. This company goes above and beyond regarding security. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

I had an issue with Adobe upgrade, and with diligence, they were able to resolve the problem, and I could print my documents again. They never forgot about me as they investigated to resolve my issue. Review collected by and hosted on G2.com.

Response from Ellen Lardner of Rightworks Cloud Premier

Hi Josephine! Thanks for taking the time to leave this review. We are so glad to hear that you've had a great experience!

Karen B.

Partner

Small-Business (50 or fewer emp.)

9/1/2022

"They are on top of the IT needs in the accounting industry and perform above expectations."

5/5

What do you like best about Rightworks Cloud Premier?

They are responsive to our issues, whether that is from the tech help desk or through our assigned relations manager. Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

It is sometimes confusing and challenging to get things from outside the cloud inside, by design, but it would be nice to have a workaround when you have vetted the information. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

Have a good ongoing relationship with your Rep. Encourage your team to use tech support when they run into issues. Sleep better knowing your data is safe and secure. Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

They have helped us with outside referral sources who need assurance of the quality of our data security by providing information to support their role in our data storage. It has also been helpful to have them as a large part of our disaster relief plan. The quality of their security has helped us reduce our cyber security insurance premium. Review collected by and hosted on G2.com.

Response from Ellen Lardner of Rightworks Cloud Premier

Thank you for taking the time to leave a review! We appreciate it!

Elizabeth M.

Operations Manager

Small-Business (50 or fewer emp.)

1/9/2023

"Right Networks team is top notch"

5/5

What do you like best about Rightworks Cloud Premier?

The people at Right Networks are all incredibly helpful! Their services are easy to use and any problems are addressed very quickly Review collected by and hosted on G2.com.

What do you dislike about Rightworks Cloud Premier?

I can't think of any dislikes - our experience has been great. Review collected by and hosted on G2.com.

Recommendations to others considering Rightworks Cloud Premier:

I promise you won't be disappointed with Right Networks! Review collected by and hosted on G2.com.

What problems is Rightworks Cloud Premier solving and how is that benefiting you?

Document storage and software product management. They keep us informed of updates and their support service team is very knowledgeable and helpful. Review collected by and hosted on G2.com.