Revel Systems Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Revel Systems to be user-friendly, enhancing efficiency in kitchen and Point of Sale operations. (1 mentions)

Users appreciate the effective POS integration of Revel Systems, enhancing efficiency in kitchen and sales operations. (1 mentions)

Users are frustrated with the high fees for basic features in Revel Systems, feeling it's not justified. (2 mentions)

Users report poor customer support, experiencing frustration with unresolved issues and lack of care for their businesses. (2 mentions)

Users frequently face connectivity issues with Revel Systems, leading to frustration and limited functionality for businesses. (1 mentions)

Users find Revel Systems to be expensive, especially with high fees for basic features and poor data retention options. (1 mentions)

Users face inadequate reporting options, requiring customer service for custom reports, which adds frustration and uncertainty. (1 mentions)

Top Pros or Advantages of Revel Systems

1. Ease of Use

Users find Revel Systems to be user-friendly, enhancing efficiency in kitchen and Point of Sale operations.

See 1 mentions

See Related User Reviews

Nicole N.

Small-Business (50 or fewer emp.)

0.0/5

"Avoid, not a good pos for a growing business"

What do you like about Revel Systems?

The system generally works well for our kitchen and Point of Sale.

2. POS Integration

Users appreciate the effective POS integration of Revel Systems, enhancing efficiency in kitchen and sales operations.

See 1 mentions

See Related User Reviews

Nicole N.

Small-Business (50 or fewer emp.)

0.0/5

"Avoid, not a good pos for a growing business"

What do you like about Revel Systems?

The system generally works well for our kitchen and Point of Sale.

Top Cons or Disadvantages of Revel Systems

1. High Fees

Users are frustrated with the high fees for basic features in Revel Systems, feeling it's not justified.

See 2 mentions

See Related User Reviews

Nicole N.

Small-Business (50 or fewer emp.)

0.0/5

"Avoid, not a good pos for a growing business"

What do you dislike about Revel Systems?

We are a small pizzeria, Pizza By The Harbour and have had several issues...No access to data via API unless you pay an added fee - in our case it wou

JDMC M.

Small-Business (50 or fewer emp.)

0.0/5

"inflexible reporting, and antiquated system"

What do you dislike about Revel Systems?

Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo

2. Poor Customer Support

Users report poor customer support, experiencing frustration with unresolved issues and lack of care for their businesses.

See 2 mentions

See Related User Reviews

Nicole N.

Small-Business (50 or fewer emp.)

0.0/5

"Avoid, not a good pos for a growing business"

What do you dislike about Revel Systems?

We are a small pizzeria, Pizza By The Harbour and have had several issues...No access to data via API unless you pay an added fee - in our case it wou

JDMC M.

Small-Business (50 or fewer emp.)

0.0/5

"inflexible reporting, and antiquated system"

What do you dislike about Revel Systems?

Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo

3. Connectivity Issues

Users frequently face connectivity issues with Revel Systems, leading to frustration and limited functionality for businesses.

See 1 mentions

See Related User Reviews

Nicole N.

Small-Business (50 or fewer emp.)

0.0/5

"Avoid, not a good pos for a growing business"

What do you dislike about Revel Systems?

We are a small pizzeria, Pizza By The Harbour and have had several issues...No access to data via API unless you pay an added fee - in our case it wou

4. Expensive

Users find Revel Systems to be expensive, especially with high fees for basic features and poor data retention options.

See 1 mentions

See Related User Reviews

Nicole N.

Small-Business (50 or fewer emp.)

0.0/5

"Avoid, not a good pos for a growing business"

What do you dislike about Revel Systems?

We are a small pizzeria, Pizza By The Harbour and have had several issues...No access to data via API unless you pay an added fee - in our case it wou

5. Inadequate Reporting

Users face inadequate reporting options, requiring customer service for custom reports, which adds frustration and uncertainty.

See 1 mentions

See Related User Reviews

JDMC M.

Small-Business (50 or fewer emp.)

0.0/5

"inflexible reporting, and antiquated system"

What do you dislike about Revel Systems?

Reporting. You need to contact customer service for any real customized reports. They have very questionable sales tactics and are not transparent abo

Top-Rated Alternatives

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Jacqueline R.

Finance

Small-Business (50 or fewer emp.)

2/14/2019

"We use Revel to handle sales and inventory for a museum gift shop."

4.5/5

What do you like best about Revel Systems?

I use the export features to customize reports tailored to our business. Having the ability to load an actual count after an audit on inventory has been a life saver. The integration with QuickBooks online is easy to understand, map, and use. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

We have anomalies that interfere with the network settings which cause devices to disconnect with the system. We have had the barcode scanner quit working several times. Troubleshooting this device has been difficult since it is hard wired into the network. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

In the past year Revel has done a great job of refining their product and staying very competitive in their market. I have seen an increase in Revel systems being used in establishments in my local area. Their continued effort to refine their systems and seeing those systems in use gives me more confidence in the product meeting our requirements in the future. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

We have been able to identify problems with our structure by using Revel and its reports. We have been overstocked on inventory due to purchasing not being managed. With Revel we can identify procedure problems and institute training procedures to relieve the misallocation of operating funds. Review collected by and hosted on G2.com.

Brian J.

General Manager

Small-Business (50 or fewer emp.)

2/5/2019

"COUNTRY MARKET"

5/5

What do you like best about Revel Systems?

There are many features I like. I like being able to login on my phone and see what is happening in the store. I also like being able to compare month sales by quickly pulling up dates and seeing what was selling and not selling. It has helped us cut our slack products and improve our good ones. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

I wish the inventory management was a little more robust. If you're doing a PO you need to have the cost enter into the product. Right now you have to enter the PO and enter the cost into each product (or spreadsheet). This is probably the biggest problem on our end. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

It saves a lot of time for new employees. Saves a lot of time finding reports. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

We have been able to track what is selling, start a loyalty program, and increase our speed of checkout. We switched from an old system to Revel and it has helped us take major steps in becoming a bigger store. Review collected by and hosted on G2.com.

Nick V.

VP of Business Development

Small-Business (50 or fewer emp.)

8/26/2019

"Great features, right price!"

5/5

What do you like best about Revel Systems?

I love the simplicity of an iPad based system combined with the deep feature base of Revel. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

The downside of an iOS based system is that updates sometimes come at inconvenient times. Review collected by and hosted on G2.com.

Julian O.

Co-Owner, VP, Director of Operations

Restaurants

Mid-Market (51-1000 emp.)

2/12/2019

"Very Convenient"

5/5

What do you like best about Revel Systems?

I really like that I am able to manage all of our locations from one place. It helps with specials and reporting and comparing how each location is doing. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

It is very spendy if you add a lot of extras like rewards and gift cards and other terminals. Review collected by and hosted on G2.com.

Recommendations to others considering Revel Systems:

Recommend finding someone that is already using Revel and going to them to see the product in person. My biggest problem was deciding on a POS because there are so many out there now. I think that Revel is really good for someone like me that has many locations with big menus but if it is only one or two locations with small menu then other smaller options like Square or Clover would be better. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

We have many locations and different brands that are all under our main name. We have gift cards that we can use at all locations and rewards cards as well. Employees can also move from each location easier. Review collected by and hosted on G2.com.

Haider H.

Systems Manager

Mid-Market (51-1000 emp.)

2/12/2019

"Overview - good not great"

3.5/5

What do you like best about Revel Systems?

Simple / Clean Interface. Easy to setup Easy to add additional stations 24/7 support is helpful Basic reporting is good Extensive Settings can allow the system to be customized a bit. Basic inventory system is good. Regular updates with more features. Backend access for settings and reports from anywhere. Can access multiple outlets from the same backend. No need for multiple logins. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

No Advance Reporting, capability. Can only generate reports they provide. Regular price increases. Claims to have APIs that can be used to get more details but this is not true. Feature request is bogus as there is no log or feedback provided. Only works on apple ipads. Need to be physically be in a restaurant to test different settings which are done on backend. Ideally should be able to test the POS while offsite. Cannot view reports based on day parts. So cannot see operations summary for lunch for the whole month. Can do it for just one day by selecting the time for that day. Closed system. Will not integrate with any other system. Only with the ones they have listed probably on their website. Reservation system is very basic and cannot be used offsite. Have an iphone app for reporting which they charge extra per user, however it is not really useful. Have an inventory app which again they charge extra per user. Do not know how good it is. Charge extra for changing the kitchen print out view. For most part will have to use the system as is. Any specific request based on your business needs will not be met. Review collected by and hosted on G2.com.

What problems is Revel Systems solving and how is that benefiting you?

POS system Up to date system. Easy to install and setup. No expert IT admins needed. Backend management system is straightforward and can be used by non-techy restaurant managers to view sales data and reports. Provides basic inventory system, however, is difficult to setup and reporting capabilities are lacking. One system is being used for different industries. Charge extra for enterprise-level access to view group-level reports. Review collected by and hosted on G2.com.

Jeanette B.

General Manager

Small-Business (50 or fewer emp.)

8/27/2019

"The most amazing thing to happen to our new business!"

5/5

What do you like best about Revel Systems?

Revel is the most intuitive, in-depth system I've ever used. Highly recommend for any business, retail or restaurant. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Nothing yet! We love revel and recommend to all our peers Review collected by and hosted on G2.com.

Christopher M.

COO

Mid-Market (51-1000 emp.)

8/27/2019

"Easily the Best"

5/5

What do you like best about Revel Systems?

Easy and intuitive. Easy to learn and use by any generation. Full featured and awesome support Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Can't easily get reporting for Online Ordering Review collected by and hosted on G2.com.

KARI T.

General Manager

Small-Business (50 or fewer emp.)

8/29/2019

"Good, but not perfect"

3.5/5

What do you like best about Revel Systems?

Revel is easy to navigate. When we do have issues, your support team is great! Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

For rewards, you can't just delete the rewards number. You have to add something to the order then remove it to re-do the reward number. Also, if they decide to add something after you have put the rewards number in, it voids the number and you have to re-do it again. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/29/2019

"A good option for a retail store that serves food"

3.5/5

What do you like best about Revel Systems?

How the inventory system works while still having food service options Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Their actual inventory counting system for physically counting stock Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

11/6/2019

"You get what you pay for in this POS system"

1.5/5

What do you like best about Revel Systems?

The interface is not hard to work with. That's about all I like about it. Review collected by and hosted on G2.com.

What do you dislike about Revel Systems?

Everything mostly. They have horrible customer service and when you have an issue, it's not easily fixed. Review collected by and hosted on G2.com.

Response from Minha Kim of Revel Systems

edit

Hi,

Thanks for taking the time to give us your feedback. We are so sorry you had a negative experience with our customer service department.

Customer satisfaction is one of our top priorities, and we always strive to provide a positive experience.

Your business means a lot to us and we’d like to get more details regarding your experience. Shoot us an email at community@revelsystems.com and we’ll work to resolve this promptly and accurately.

Categories on G2

Restaurant POS

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