Revel POS is a Turnkey system with a straightforward dashboard and intuitive back office. Review collected by and hosted on G2.com.

Hold times are a little long, but service is excellent once you get through. Review collected by and hosted on G2.com.

The system was very easy to integrate into our POS system. In the main dashboard we see all open invoices and the corresponding payments. The adaptation for tablets works perfectly and the connection to the payment service provider always works without problems. Review collected by and hosted on G2.com.

The reports are staggered by product - it would also be more convenient to have a report by payment type and to process the stock data directly in this tool. Review collected by and hosted on G2.com.

Revel's easy to use interface and the ability to integrate with other platforms to facilitate online orders. In general, it is very user friendly. Review collected by and hosted on G2.com.

The stand holding the iPads is not designed well. The iPad is stuck to a large holder which slides in the stand. The cashier and customer interfaces are basically one unit, making it very difficult to use a shield to separate the customers and employees. During the pandemic, I have to install a screen shield to protect our employees from interaction with the customers. The current stand makes it very difficult. I have to slide out the iPad, but because the iPad has a big Revel holder stuck on it, it is very difficult to find another holder/case to hold the customer-facing iPads. Review collected by and hosted on G2.com.

For us in the restaurant the allocation and design of the table plan is very good. It's easy to assign new tables and create invoices. We can network the tool with our additional system. The app also works great on the smartphone. Review collected by and hosted on G2.com.

I can't change products or type in 50% - in case a customer wants a smaller portion. The day-end closing is always done at the same time (automatically) so it can happen that the payments made later are included in the next day's bill. Review collected by and hosted on G2.com.

mediocre platform average sales functions Review collected by and hosted on G2.com.

Terrible customer service hidden cancellation clauses Refusal to cancel account Charge of full fees even after cancellation request has been submitted Review collected by and hosted on G2.com.

Integrations between modules and the flow together. Works for small and large operation Review collected by and hosted on G2.com.

Lack of savable custom reports. Not giving us more option to have default values for certain fields. The inability to track and compute food prep labor Review collected by and hosted on G2.com.

Ease of use, just like using an iPhone! Everyone uses it it inuitively. Review collected by and hosted on G2.com.

We don't like that the tip out doesn't work if you're logged in as another user. It doesn't integrate with our accounting software. Review collected by and hosted on G2.com.

Ease of use, lots of insights analyzable at any moment. Review collected by and hosted on G2.com.

Report system could have more customizations and granular control, a lot of basic things like a second KDS cost extra. Review collected by and hosted on G2.com.

We customized everything and revel makes it work for us! From specialized pop-up menus, to catering and our regular menu changing frequently, it's easy to use. Review collected by and hosted on G2.com.

The service is disjointed; originally we were steered towards third party gift cards, when Revel has their own and it would have made it easier. I wish there was an account manager to make it easy to integrate all the services we could want, rather than have to figure it out ourselves. There are certainly hiccups in the system, having two iPads should be seamless, though it seems to cause a few integration problems. And the cost is quite high. I also wish there was an Android option; we far prefer Android over Apple. There needs to be an app for easy access. Review collected by and hosted on G2.com.

The versatility. Regardless of which person in my organization is using the system, we all have a very easy time learning the components of the system that we need. Review collected by and hosted on G2.com.

Literally can't think of anything. I have sat on hold for Customer Service at length a few times, but once I am connected to the customer service representative, it was always worth the wait because of how helpful and supportive they are. Review collected by and hosted on G2.com.