ResiDesk Reviews & Product Details

I love the transparency it gives me with my residents and the engagement it has created. I now have clearer visibility into day-to-day operations, along with better communication and engagement with “silent” tenants who typically don’t speak up. The maintenance reports have also been a big help in understanding how my team operates—highlighting strengths and weaknesses, showing how effectively work orders are completed, and capturing tenant responses.

Delinquency follow up helped us with reducing our follow up, and answer ledgers question so tenant feel better with making payments. Review collected by and hosted on G2.com.

The login process has been frustrating. For example, it’s currently requiring me to reset my password, but I’m not receiving the reset email.

Other than that, I don’t think there’s anything specific that I dislike. I think the system has been improving over time, and the reporting has gotten better as well. Reporting is an area I’m especially interested in, and I’d like to see how much more it continues to improve so the data becomes even more accessible and easier to read. Review collected by and hosted on G2.com.

Ease of use. ResiDesk fits seamlessly into our teams’ day-to-day workflow, and it’s a no-brainer for residents to use. Review collected by and hosted on G2.com.

I wish the Leasing product included more of a human element in the background, rather than relying solely on AI. That said, I haven’t seen any other leasing AI product do this yet either, so it doesn’t feel like a fault of ResiDesk specifically—more like a gap the industry still hasn’t addressed. Review collected by and hosted on G2.com.

The range of services they offer and the ease with which I contact a member of their team to discuss or request an ad hoc communication idea. Review collected by and hosted on G2.com.

Residesk cannot differentiate between escalations to Community Managers that are FYI only and those for which some follow-up action is needed. The inability to differentiate these makes it near impossible for me to hold managers accountable for responding to escalations. When the total count that Residesk sent to a manager in a given time period includes both FYIs and response needed, and I don't know how many they should have responded to, I have no solid argument to tell them they should have responded. Review collected by and hosted on G2.com.

I like that Sarah is accurate and she helps alleviate extra tasks for our leasing department and community specialist. We had a property with about 40 calls a day that went down to 16 calls, which frees up time for other activities. The onboarding and support team is great, and they send us weekly reports that provide a synopsis of interactions. This feature is really good, along with the support on-site for residents. Review collected by and hosted on G2.com.

n/a Review collected by and hosted on G2.com.

I really like how ResiDesk strikes an excellent balance between automation (AI) and human involvement. This blend helps engage residents without making the process feel too automated or impersonal. They've been instrumental in maintaining and even increasing our reputation across many of our sites, particularly through the positive feedback seen in Google reviews from happy residents. The initial setup was incredibly easy, which was a big plus for us. Review collected by and hosted on G2.com.

I found their reporting initially a bit dated and hard to comprehend, although it has improved. Review collected by and hosted on G2.com.

The great customer service our residents have with Emily, our ResiDesk chat Review collected by and hosted on G2.com.

I wish the reporting was better and there was a way to aggregate conversation trends and ask questions based on a large number of interactions at a property or segment of properties. Review collected by and hosted on G2.com.