I love that Rep AI answers basic questions, like those about the returns process, promotions, and discounts, which has lessened our customer reach out. I also love how Rep AI suggests products to add to the cart and how it uses the customer's language. It's easy to train our Sales and Support skills, and adding FAQs is really easy as well. The initial setup was fast and easy. Review collected by and hosted on G2.com.

I guess the support skills need more polishing. Review collected by and hosted on G2.com.

I've been using Rep AI for over a year, and I'm very happy with the features. We've seen a solid ROI since the first week. The customer service is amazing, and I am super happy with it. I use it for sales support and product information. The initial setup was very easy. Review collected by and hosted on G2.com.

Nothing. Review collected by and hosted on G2.com.

I like how Rep AI talks to customers intelligently, solving problems and suggesting products without any human limitations. It's impressive how it handles online customer chats and enhances support. Review collected by and hosted on G2.com.

Some of the extras are expensive. It takes a good month to get everything up and running. Review collected by and hosted on G2.com.

Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too. Review collected by and hosted on G2.com.

Can't think of anything that i don't like about this product. Review collected by and hosted on G2.com.

From day one, the experience has been seamless, thanks to the incredible support from Gabriela Smookler. Having a deep understanding of Shopify meant we could have highly productive discussions, leading to fast, effective solutions that made a real difference in our business.

One of the most impressive aspects of REP AI is its ability to provide instant, intelligent responses. Customers get the answers they need in real time, which has significantly improved their shopping experience and built trust in our brand. This isn't just another chatbot—it actively drives sales by keeping customers engaged and guiding them through the buying process.

The impact has been huge. Since implementing REP AI, our conversion rate has increased to 3.9%, proving just how powerful this tool is. It’s efficient, intuitive, and truly enhances the customer journey.

If you’re serious about optimizing your online store and boosting conversions, REP AI is the perfect solution. We couldn’t be happier with the results! Review collected by and hosted on G2.com.

There is nothing we identified as a problem Review collected by and hosted on G2.com.

The biggest positives of Rep are their customer service and ease of use for their product. It's incredibly effective so far and has given our business some great results. It's also a very easy process to train it on the catalog and get it integrated. Review collected by and hosted on G2.com.

There's nothing I can directly report as a negative as of yet. Rep isn't the cheapest solution on the market, but I think they are the best! Review collected by and hosted on G2.com.

. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend. Review collected by and hosted on G2.com.

some very small elements that are in develope and i'm sure will be resolved soon! Review collected by and hosted on G2.com.

Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV. The analytics are great and our Success Manager is there as often as we need her to suggest new features, help us implement them, and more.

You need to keep in mind that Rep AI is a sales tool. Our mistake was counting on it just as a customer support bot of sorts. But once you trust the process and lean into the sales features and their power, you'll start to see some real transformation happening. Engage with your reps, implement their advice, and watch your metrics skyrocket! Review collected by and hosted on G2.com.

Training the AI can be tricky and you need to be aware of how it learns in order to not accidentally give it information that can cause hallucinations- that's where RepAIs phenomenal customer service comes in! Our Success Manager Dafi is ALWAYS THERE to help, to build a custom flow, to investigate or take things back to the team to ensure we are fully happy with the outcomes provided. The customer service can't be beat. Review collected by and hosted on G2.com.

We had an exceptional experience working with repAI! Their insights were truly eye-opening—they pointed out areas of our website and customer experience that we hadn’t even realized needed improvement. Thanks to their recommendations, we were able to modify and optimize our website in ways that significantly enhance the shopping experience for our customers. This was an unexpected but incredibly valuable benefit from our collaboration.

One thing that really stood out was their willingness to add new features based on our needs. It felt like working with a high-tech company at the forefront of innovation, and we’re glad to have been part of that experience.

Special thanks to Sarah Luria and Dafi Zeitlin for their support, creativity, professionalism, and deep understanding of eCommerce. Their attention to detail, innovative thinking, and ability to offer practical, out-of-the-box solutions made a real impact. Exceptional service all around!

That said, the pricing was a bit higher than we had hoped for, given the results we got. Perhaps as our company grows and we have a larger budget for more testing, it will be a better fit. Overall, an impressive team delivering valuable insights! Review collected by and hosted on G2.com.

The pricing was a bit higher than we had hoped for, given the results we got. Perhaps as our company grows, it will be a better fit. Overall, the service and expertise were excellent! Review collected by and hosted on G2.com.

Rep AI completely transformed how customers interact with our site. Before, search wasn’t useful, and people would leave when they couldn’t find what they needed. Now, it guides them to the right answers and even gives them the confidence to complete their purchase. It’s especially valuable after hours when our team isn’t available—it keeps engagement high and drives revenue. Plus, the ability to refine and expand the knowledge base over time makes it even better. Review collected by and hosted on G2.com.

Like any AI, responses sometimes need tweaking, but the platform makes it easy to refine and improve over time. This is not really a downside—it's just part of making the tool work best for my business. Review collected by and hosted on G2.com.