RealGreen by WorkWave Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find RealGreen by WorkWave very easy to navigate, tailored perfectly for the needs of the green industry. (2 mentions)

Users appreciate the easy navigation of RealGreen by WorkWave, tailored specifically for the green industry's needs. (2 mentions)

Users find RealGreen by WorkWave lacks easy creation features, making integration and usability frustrations prevalent. (1 mentions)

Users find RealGreen by WorkWave lacks easy integration with other software, impacting usability for field staff. (1 mentions)

Users appreciate the in-depth reporting software in RealGreen, enhancing their data analysis capabilities significantly. (1 mentions)

Users express frustrations over poor support, citing difficulties in reaching customer service and unhelpful responses. (2 mentions)

Users find RealGreen by WorkWave to be costly, leading to dissatisfaction with their overall experience. (1 mentions)

Users report a steep learning curve post-WorkWave acquisition, complicating the transition and frustrating long-time customers. (1 mentions)

Users are frustrated by the slowness and crashes of RealGreen on mobile devices, impacting usability and performance. (1 mentions)

Users experience slow and unreliable tracking with RealGreen, impacting their overall satisfaction and efficiency. (1 mentions)

5 Pros or Advantages of RealGreen by WorkWave

1. Ease of Use

Users find RealGreen by WorkWave very easy to navigate, tailored perfectly for the needs of the green industry.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Run smooth on computer"

What do you like about RealGreen by WorkWave?

I like how easy it is to navigate and use

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Leading Software in Green Industry"

What do you like about RealGreen by WorkWave?

You can tell that RealGreen by WorkWave was designed with the green industry in mind, the system is very tailored to the needs of the green industry.

2. Navigation Ease

Users appreciate the easy navigation of RealGreen by WorkWave, tailored specifically for the green industry's needs.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Run smooth on computer"

What do you like about RealGreen by WorkWave?

I like how easy it is to navigate and use

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Leading Software in Green Industry"

What do you like about RealGreen by WorkWave?

You can tell that RealGreen by WorkWave was designed with the green industry in mind, the system is very tailored to the needs of the green industry.

3. Easy Creation

Users find RealGreen by WorkWave lacks easy creation features, making integration and usability frustrations prevalent.

See 1 mentions

See Related User Reviews

David T.

Small-Business (50 or fewer emp.)

0.0/5

"worst customer service"

What do you like about RealGreen by WorkWave?

Absolutely nothing. We have used this product for years as we thought they would continue get better. It has not. I was very skeptical when I started

4. Easy Integration

Users find RealGreen by WorkWave lacks easy integration with other software, impacting usability for field staff.

See 1 mentions

See Related User Reviews

David T.

Small-Business (50 or fewer emp.)

0.0/5

"worst customer service"

What do you like about RealGreen by WorkWave?

Absolutely nothing. We have used this product for years as we thought they would continue get better. It has not. I was very skeptical when I started

5. Real-Time Data

Users appreciate the in-depth reporting software in RealGreen, enhancing their data analysis capabilities significantly.

See 1 mentions

See Related User Reviews

Donato L.

Mid-Market (51-1000 emp.)

5.0/5

"Intuitive, Quick, and User-Friendly CRM."

What do you like about RealGreen by WorkWave?

The reporting software in Real Green is incredibly in depth.

5 Cons or Disadvantages of RealGreen by WorkWave

1. Poor Support

Users express frustrations over poor support, citing difficulties in reaching customer service and unhelpful responses.

See 2 mentions

See Related User Reviews

dave A.

Small-Business (50 or fewer emp.)

0.0/5

"Horrid customer service"

What do you dislike about RealGreen by WorkWave?

I absolutely despise their customer service now that Workwave has purchased Real Green. They are difficult to get ahold of and then they are short an

David T.

Small-Business (50 or fewer emp.)

0.0/5

"worst customer service"

What do you dislike about RealGreen by WorkWave?

CUSTOMER SERVICE, CONTRACT POLICY. Simply put, we wanted to keep the basic plan and reduce out the parts that we were not using. They told me they cou

2. Expensive

Users find RealGreen by WorkWave to be costly, leading to dissatisfaction with their overall experience.

See 1 mentions

See Related User Reviews

dave A.

Small-Business (50 or fewer emp.)

0.0/5

"Horrid customer service"

What do you dislike about RealGreen by WorkWave?

I absolutely despise their customer service now that Workwave has purchased Real Green. They are difficult to get ahold of and then they are short an

3. Learning Curve

Users report a steep learning curve post-WorkWave acquisition, complicating the transition and frustrating long-time customers.

See 1 mentions

See Related User Reviews

dave A.

Small-Business (50 or fewer emp.)

0.0/5

"Horrid customer service"

What do you dislike about RealGreen by WorkWave?

I absolutely despise their customer service now that Workwave has purchased Real Green. They are difficult to get ahold of and then they are short an

4. Mobile Limitations

Users are frustrated by the slowness and crashes of RealGreen on mobile devices, impacting usability and performance.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Run smooth on computer"

What do you dislike about RealGreen by WorkWave?

I dislike how slow/much is crashes on mobile devices

5. Slow Performance

Users experience slow and unreliable tracking with RealGreen, impacting their overall satisfaction and efficiency.

See 1 mentions

See Related User Reviews

Donato L.

Mid-Market (51-1000 emp.)

5.0/5

"Intuitive, Quick, and User-Friendly CRM."

What do you dislike about RealGreen by WorkWave?

Truck Tracking can at times be slow and at times unreliable.

Top-Rated Alternatives

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Bill H.

Chief Executive Officer

Small-Business (50 or fewer emp.)

8/23/2023

"Real Green Service Assistant"

3/5

What do you like best about RealGreen by WorkWave?

The RealGreen Service Assistant product is very good. We have been using it for 8 years and it continues to be improved, both the web version and the mobile version. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Since WORKWAVE acquired RealGreen, the customer experience has deteriorated significantly. It seems we are now treated as a NUMBER vs a business partner. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Hi and thank you for taking the time to share your experience with RealGreen by WorkWave! Your comments have been passed along to the team. We appreciate your feedback and are happy you are finding success with our products. -WorkWave

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

2/22/2024

"RealGreen"

4.5/5

What do you like best about RealGreen by WorkWave?

Easy to use program that is always being updated and improved. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Not always easy to find help on updated content Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your feedback on RealGreen by WorkWave. We have taken note of your comments and are thrilled to be a trusted partner to you and your business. - WorkWave

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

8/22/2023

"Very Helpful Support Team"

5/5

What do you like best about RealGreen by WorkWave?

The tech support team is very helpful and usually are quick to answer. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

I do find it difficult sometimes finding answers on my own through the training part of the software. I try to search before calling for help. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Hello and thank you for sharing your feedback of RealGreen! Your comments have been passed along to the team. We appreciate you taking the time to leave us a review. -WorkWave

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

8/22/2023

"Decent Customer Service Management Software"

4/5

What do you like best about RealGreen by WorkWave?

The support. If I need assistance, a simple phone call solves my issue. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

Wait times for support at times can be long. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! We've taken note of your productive comments and passed them along to the team. -WorkWave

Jeff P.

Small-Business (50 or fewer emp.)

5/31/2023

"Change has been poor"

2/5

What do you like best about RealGreen by WorkWave?

It is online so I can access it from other computers. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The software since going online has some upside, the performance is much worse (glitches) and service is poor as I am now expected to do my own I T work when a problem occurs not of my doing! Not pleased that the price is going up almost 10% for poor service. Review collected by and hosted on G2.com.

Response from Brittany Boyle of RealGreen by WorkWave

edit

Hi Jeff - Thank you for sharing your feedback with us, as it always helps us better understand our customers' challenges. We have passed it along to our product and support teams to look into.

Verified User in Environmental Services

Small-Business (50 or fewer emp.)

1/8/2024

"Real green software is a vital tool for our business"

5/5

What do you like best about RealGreen by WorkWave?

There are many different ways realgreen and help your business. There are many different functions we use to streamline our company's work through realgreen Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

There isn't much I dislike, the only thing I could even slightly complain about it customer service when something isn't working correctly Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your positive experience with RealGreen by WorkWave - we are so happy you are finding success with our product! -WorkWave

Verified User in Consulting

Small-Business (50 or fewer emp.)

11/21/2023

"User Friendly"

4/5

What do you like best about RealGreen by WorkWave?

User friendly and helps to keep accounts organized and uniform Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

If you need assistance, call tech support. Starting a chat/submitting a ticket can take days to resolve an issue Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for your positive and constructive feedback! Customer satisfaction is a top priority and we have made note of all your comments. We are so happy you are finding success with our product. -WorkWave

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

8/29/2023

"RealGreen review"

3/5

What do you like best about RealGreen by WorkWave?

RealGreen routing is the best tool I have used in the industry thus far. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The invoice is the absolute worst, from step one through printing Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you for sharing your thoughts on RealGreen. We appreciate all comments and suggestions and have passed along your comments regarding invoicing to our team. -WorkWave

Sidne G.

Small-Business (50 or fewer emp.)

7/12/2023

"Thanks, RealGreen!"

3.5/5

What do you like best about RealGreen by WorkWave?

My favorite part about RealGreen is that we have an organized place to house customer information and Gregg Woodbury - truly. He's extremely helpful! Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

CAW - it's terrible customer experience and desperately needs a revamp. Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Thank you so much for sharing your review of our product. We have passed along all of your comments to the team. - WorkWave

Charlotte B.

Owner

Small-Business (50 or fewer emp.)

2/1/2023

"RUN AWAY FROM REAL GREEN"

0/5

What do you like best about RealGreen by WorkWave?

They can do mail out marketing; emailing customers individualized pricing is doable. Review collected by and hosted on G2.com.

What do you dislike about RealGreen by WorkWave?

The customer service is the worst. They don't care about you, at all. The training is insane, short snippet videos where you can't even read the words. For as complex of a system as this is to set up, better training is essential. I called so many times to get help and still ended up with more of a mess than I would have liked. Why did I even have to call SO MANY TIMES? So we let our contract expire (had to fight for weeks to get our data to convert to another program)....asked just to get a copy of our pricing tables and they told us NO unless we wanted to sign another contract. Then payments ran for a few days after our contract was up. Put in a call to billing and a tech support ticket and got CRICKETS for 4 months. Finally sent a smarmy email and got a call back today from a women still defending the charges, claiming they didn't charge a monthly fee (which they did). It's not worth the fight. They will not be helpful in any regard whatsoever, which is a hard pill to swallow considering they're twice as expensive as the program we use now. So, I decided to review them EVERYWHERE and let everyone know. RUN AWAY FROM REALGREEN!!!! Review collected by and hosted on G2.com.

Response from Elena Havard of RealGreen by WorkWave

edit

Hi Charlotte, we appreciate you sharing your feedback with us. We flagged to our team who informed us that you connected yesterday. Please feel free to reach out to us with any other questions or concerns. Thank you! -WorkWave

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