--- title: Prisma Access Reviews meta_title: 'Prisma Access Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Prisma Access works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 73 scale: '5' date_modified: '2026-11-11' parent_category: name: Cloud Security url: https://www.g2.com/categories/cloud-security ---

Prisma Access Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the robust security features of Prisma Access, ensuring effective protection against sophisticated web-based threats. (34 mentions)
Users value the comprehensive threat protection of Prisma Access, ensuring security for hybrid workforces and cloud projects. (23 mentions)
Users appreciate the consistent cloud-native security of Prisma Access, enhancing protection and simplifying access for remote locations. (22 mentions)
Users commend the robust internet security of Prisma Access, ensuring comprehensive protection against sophisticated threats. (21 mentions)
Users value the comprehensive threat protection of Prisma Access, ensuring safety for hybrid work environments. (21 mentions)
Users find the complex setup of Prisma Access challenging, especially when unfamiliar with Palo Alto’s systems and configurations. (20 mentions)
Users find the complex implementation of Prisma Access challenging, especially for those new to Palo Alto's ecosystem. (19 mentions)
Users find the initial configuration complex, particularly for those unfamiliar with Palo Alto's ecosystem and tools. (17 mentions)
Users find the high price of Prisma Access to be a significant barrier, especially for smaller enterprises. (15 mentions)
Users find the difficult learning curve of Prisma Access challenging, especially during initial setup and configuration. (11 mentions)

5 Pros or Advantages of Prisma Access

1. Security
Users appreciate the robust security features of Prisma Access, ensuring effective protection against sophisticated web-based threats.
See 34 mentions

See Related User Reviews

Toniya T.
TT

Toniya T.

Small-Business (50 or fewer emp.)

5.0/5

"Enterprise-Grade Security for a Remote Workforce"

What do you like about Prisma Access?

I had the opportunity to use Prisma Access from Palo Alto Networks while exploring cloud-delivered security solutions, and it left a strong impression

Jorge C.
JC

Jorge C.

Small-Business (50 or fewer emp.)

4.5/5

"security cloud-based projects"

What do you like about Prisma Access?

The functionalities of the security solution for cloud projects, providing granularity and efficiency for teamwork. The security features it also offe

2. Protection
Users value the comprehensive threat protection of Prisma Access, ensuring security for hybrid workforces and cloud projects.
See 23 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Unified Security and Seamless Experience for Hybrid Workforces"

What do you like about Prisma Access?

Unified Security for Hybrid Workforces Consistent Policy Enforcement Across All Environments Enhanced User Experience Comprehensive Threat Protecti

Toniya T.
TT

Toniya T.

Small-Business (50 or fewer emp.)

5.0/5

"Enterprise-Grade Security for a Remote Workforce"

What do you like about Prisma Access?

I had the opportunity to use Prisma Access from Palo Alto Networks while exploring cloud-delivered security solutions, and it left a strong impression

3. Secure Access
Users appreciate the consistent cloud-native security of Prisma Access, enhancing protection and simplifying access for remote locations.
See 22 mentions

See Related User Reviews

chandana a.
CA

chandana a.

Enterprise (> 1000 emp.)

5.0/5

"Reliable cloud security with strong remote access features"

What do you like about Prisma Access?

What I like best about Prisma Access is its ability to deliver consistent, cloud-native security for users anywhere, without the complexity of traditi

Sandhya K.
SK

Sandhya K.

Enterprise (> 1000 emp.)

5.0/5

"Secure and Scalable Remote Access Solution"

What do you like about Prisma Access?

Improved secure remote access, simplified cloud integration, enhanced network visibility, centralized control across users and locations, and better t

4. Internet Security
Users commend the robust internet security of Prisma Access, ensuring comprehensive protection against sophisticated threats.
See 21 mentions

See Related User Reviews

Toniya T.
TT

Toniya T.

Small-Business (50 or fewer emp.)

5.0/5

"Enterprise-Grade Security for a Remote Workforce"

What do you like about Prisma Access?

I had the opportunity to use Prisma Access from Palo Alto Networks while exploring cloud-delivered security solutions, and it left a strong impression

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Best-in-class protection, operational resiliency and exceptional user experience with Prisma Access"

What do you like about Prisma Access?

We invested in SASE with Palo Alto cloud-delivered network security and ZTNA Prisma Access, powered by AI, protects our entire network with cloud-nati

5. Threat Protection
Users value the comprehensive threat protection of Prisma Access, ensuring safety for hybrid work environments.
See 21 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Unified Security and Seamless Experience for Hybrid Workforces"

What do you like about Prisma Access?

Unified Security for Hybrid Workforces Consistent Policy Enforcement Across All Environments Enhanced User Experience Comprehensive Threat Protecti

Jorge C.
JC

Jorge C.

Small-Business (50 or fewer emp.)

4.5/5

"security cloud-based projects"

What do you like about Prisma Access?

The functionalities of the security solution for cloud projects, providing granularity and efficiency for teamwork. The security features it also offe

5 Cons or Disadvantages of Prisma Access

1. Complex Setup
Users find the complex setup of Prisma Access challenging, especially when unfamiliar with Palo Alto’s systems and configurations.
See 20 mentions

See Related User Reviews

Toniya T.
TT

Toniya T.

Small-Business (50 or fewer emp.)

5.0/5

"Enterprise-Grade Security for a Remote Workforce"

What do you dislike about Prisma Access?

The initial setup can be complex if you’re new to Palo Alto’s ecosystem. The UI is powerful but not the most intuitive at first. A bit of a learning c

Kuchuru Mysura R.
KR

Kuchuru Mysura R.

Small-Business (50 or fewer emp.)

5.0/5

"From Deployment to Daily Use: How Good Is Prisma Access G2?"

What do you dislike about Prisma Access?

What I dislike about Prisma Access is that the initial setup and onboarding can be complex and time-consuming, especially for teams unfamiliar with Pa

2. Complex Implementation
Users find the complex implementation of Prisma Access challenging, especially for those new to Palo Alto's ecosystem.
See 19 mentions

See Related User Reviews

Toniya T.
TT

Toniya T.

Small-Business (50 or fewer emp.)

5.0/5

"Enterprise-Grade Security for a Remote Workforce"

What do you dislike about Prisma Access?

The initial setup can be complex if you’re new to Palo Alto’s ecosystem. The UI is powerful but not the most intuitive at first. A bit of a learning c

Jorge C.
JC

Jorge C.

Small-Business (50 or fewer emp.)

4.5/5

"security cloud-based projects"

What do you dislike about Prisma Access?

Very complex to configure initially, little openness for the Latin América market considering the price for weaker economies than the American market.

3. Complex Configuration
Users find the initial configuration complex, particularly for those unfamiliar with Palo Alto's ecosystem and tools.
See 17 mentions

See Related User Reviews

Toniya T.
TT

Toniya T.

Small-Business (50 or fewer emp.)

5.0/5

"Enterprise-Grade Security for a Remote Workforce"

What do you dislike about Prisma Access?

The initial setup can be complex if you’re new to Palo Alto’s ecosystem. The UI is powerful but not the most intuitive at first. A bit of a learning c

Jorge C.
JC

Jorge C.

Small-Business (50 or fewer emp.)

4.5/5

"security cloud-based projects"

What do you dislike about Prisma Access?

Very complex to configure initially, little openness for the Latin América market considering the price for weaker economies than the American market.

4. Expensive
Users find the high price of Prisma Access to be a significant barrier, especially for smaller enterprises.
See 15 mentions

See Related User Reviews

Jorge C.
JC

Jorge C.

Small-Business (50 or fewer emp.)

4.5/5

"security cloud-based projects"

What do you dislike about Prisma Access?

Very complex to configure initially, little openness for the Latin América market considering the price for weaker economies than the American market.

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Best-in-class protection, operational resiliency and exceptional user experience with Prisma Access"

What do you dislike about Prisma Access?

A major drawback could be the price of Prisma Access. For a large global company like ours it was easier to justify the cost and take advantage of the

5. Difficult Learning Curve
Users find the difficult learning curve of Prisma Access challenging, especially during initial setup and configuration.
See 11 mentions

See Related User Reviews

Toniya T.
TT

Toniya T.

Small-Business (50 or fewer emp.)

5.0/5

"Enterprise-Grade Security for a Remote Workforce"

What do you dislike about Prisma Access?

The initial setup can be complex if you’re new to Palo Alto’s ecosystem. The UI is powerful but not the most intuitive at first. A bit of a learning c

Kuchuru Mysura R.
KR

Kuchuru Mysura R.

Small-Business (50 or fewer emp.)

5.0/5

"From Deployment to Daily Use: How Good Is Prisma Access G2?"

What do you dislike about Prisma Access?

What I dislike about Prisma Access is that the initial setup and onboarding can be complex and time-consuming, especially for teams unfamiliar with Pa

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Prisma Access Reviews (73)

Reviews

Prisma Access Reviews (73)

4.3
73 reviews
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Kabir P.
KP
Kabir P.
GenAI Accelerator Program
Mid-Market (51-1000 emp.)
"The best security solution"
5/5
What do you like best about Prisma Access?

An organization doesn't have to worry about losing its valuable information through remote workers. The services add an additional layer of security to prevent any careless practices that might put the company at risk of data breaches. The ease of integration is just like the cherry on the cake on top of all the other features. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Prisma Access still lacks integration to many of the cloud platforms, which when achieved, will make it outstand its competitors. Review collected by and hosted on G2.com.

karan n.
KN
karan n.
Security Engineer
Enterprise (> 1000 emp.)
Originally submitted 10/3/2024
"Comprehensive Cloud Security with Room for Improvement"
3.5/5
What do you like best about Prisma Access?

It offers extensive visibility and threat protection across all traffic. Its seamless integration with the broader Palo Alto Networks ecosystem, scalable architecture, and strong zero-trust capabilities make it ideal for securing distributed workforces. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

The initial deployment and configuration can be complex, requiring significant time and expertise. Review collected by and hosted on G2.com.

Jay P.
JP
Jay P.
Consultant
Enterprise (> 1000 emp.)
"Palo Alto SASE"
4/5
What do you like best about Prisma Access?

It covers the holistic security of the multicloud architecture which covers a lot more areas i.e, components, network, apis, web app etc. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

There is no specific control or questionnaire that can help with data privacy review in this product. Because while it helps with data protection with segmentation, access, encryption, it does not allow us to review the data privacy when it comes to cross region calls and/or cross country where data privacy law changes. Review collected by and hosted on G2.com.

Giselle V.
GV
Giselle V.
Network Engineer
Mid-Market (51-1000 emp.)
"Granularity Options and Easy Use"
5/5
What do you like best about Prisma Access?

It is so useful that Prisma access can provide more granular approach in providing secure access for network traffic. Options for certain web actions are available with the appropriate set of users whether they are segmented via locations or groups. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Nothing so far. This has been a great deal for our infra Review collected by and hosted on G2.com.

nisecena N.
NN
nisecena N.
Sr. System Engineer
Mid-Market (51-1000 emp.)
"A decent way to Manage Security Systems"
4/5
What do you like best about Prisma Access?

-Easy to use and easy to setup.

-Friendly with onsite Firewall settings

-It combines Firewall, VPN and Threat protection features As ONE.

-It's integration is superfast Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

It took me quite longer to understand and browse through features it offers

Also the customer service takes longer to connect. Review collected by and hosted on G2.com.

Vandana A.
VA
Vandana A.
Manager - Automation Engineering (Data Analytics)
Mid-Market (51-1000 emp.)
"Good Customer Support"
4.5/5
What do you like best about Prisma Access?

Prisma Access by Palo Alto Networks is a Secure Access Service Edge (SASE) solution that provides a comprehensive cloud-based security platform. It is designed to secure access to cloud services and applications from any device and location. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

None that I am aware off, highly recommended Review collected by and hosted on G2.com.

SK
srikanth k.
RPA Developer
Mid-Market (51-1000 emp.)
"Excellent Features"
4.5/5
What do you like best about Prisma Access?

What I appreciate most about Prisma Access is its secure cloud-based technology, which effectively protects users and devices regardless of their location. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

The cost is a bit high for organizations with small budgets. Review collected by and hosted on G2.com.

Andrés C.
AC
Andrés C.
Software Engineer
Small-Business (50 or fewer emp.)
"Great Browser Indistinguishable from the others"
5/5
What do you like best about Prisma Access?

The ease of migration from one to another, in the beginning was worried this would impact my productivity but it didn't. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

Number of features feels restricted, but I suppose it is expected from something that is a clinical environment. Review collected by and hosted on G2.com.

Khaila L.
KL
Khaila L.
ASG Service Desk Analyst
Small-Business (50 or fewer emp.)
"Palo Alto Review"
4/5
What do you like best about Prisma Access?

Its easiness to adapt. I was able to quickly find my way around the access. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

I don't have any dislikes at the moment as I'm fairly new to the product. Review collected by and hosted on G2.com.

patel k.
PK
patel k.
Network Engineer
Small-Business (50 or fewer emp.)
Originally submitted 1/3/2025
"used like easy and secure"
4/5
What do you like best about Prisma Access?

provide security improve remote user work and URL filtering. Review collected by and hosted on G2.com.

What do you dislike about Prisma Access?

complex configuration part and user interface is difficult to understand. Review collected by and hosted on G2.com.
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