The platform itself is relatively easy to use and can generate presentations quickly. Unfortunately, any positive impression I had of the product was completely overshadowed by my experience with the billing practices and the lack of effective customer support when I requested a refund. Review collected by and hosted on G2.com.
The billing and customer support experience has been extremely disappointing. I was charged approximately 700 NIS even though I had not actively used the service for months. I contacted support and requested a full refund, but despite multiple follow-ups and waiting for a considerable amount of time, I still have not received my money back.
The lack of transparency and the difficulty of resolving a billing issue have completely undermined my trust in the company. A subscription service should make renewals, cancellations, and refunds clear and straightforward, and customers should not have to repeatedly chase support to get a billing problem resolved.
Based on my experience, I would be very cautious about providing payment details or subscribing without carefully reviewing the renewal and cancellation terms. Review collected by and hosted on G2.com.