Podium has been an incredible and reliable asset for our agency: Showery Insurance, offering an intuitive UI and seamless integrations that completely eliminated our manual data entry. The platform's amazing performance ensures our agents receive real-time notifications, which is crucial when handling time-sensitive quotes and claim notifications from the client. We've seen an undeniable ROI through a massive spike in our Google review volume and inbound local leads. Additionally, the smooth onboarding process and helpful support team made getting our text lines compliant completely stress-free. From its smart AI-assisted features to its reliable dashboard, Podium is the ultimate communication tool for a modern insurance agency. Review collected by and hosted on G2.com.

While Podium is a powerful tool, the steep monthly pricing can be difficult for a local agency like Showery Insurance to justify if every feature isn't being aggressively utilized. Our biggest hurdle has been integrations, as the platform lacks deep, native connectivity with specialized insurance management systems like Applied Epic or AMS360, requiring complex workarounds. Additionally, the dashboard can feel cluttered for our agents, and the text format frequently struggles with sending the large PDF policy documents central to our workflow. We also found that the AI-assisted response tool lacks the specific industry nuance required for complex insurance terminology, requiring heavy manual editing from our team. Finally, while their support is helpful, the onboarding process lacked a deep understanding of the strict TCPA compliance and opt-in regulations unique to the insurance sector. Review collected by and hosted on G2.com.

What I liked most was how easy it made customer communication in one place we were getting messages from different channels before and it become Messy pretty quickly. Podium help organise reviews, texts and customer interactions without needing to jump between tools all day. The tool is very easy to use and smooth interface and the review request feature also work the better than I expected we started getting more customer feedback consistently after using it for a week. Review collected by and hosted on G2.com.

As such no dislike in this platform but the pricing can feel a bit High like especially for small businesses that may not use every feature included so I guess pricing can be better for small businesses and freelancer. Review collected by and hosted on G2.com.

I love how Podium has been a game changer for our HVAC business. It helps us respond to customers instantly, even when we miss calls, which has increased our job sales. The text feature is incredible and the auto response from the AI is perfect for handling multiple calls or text messages. I also appreciate how Podium helps us engage with customers and provides quick and easy results. I give this company 5 stars and beyond for their service. Review collected by and hosted on G2.com.

Phone line could be better; they often come in choppy, and sometimes we have to hang up from the customer and call again. Just better reception. Review collected by and hosted on G2.com.

I like Podium for its variety of features for routing incoming calls, which has been especially helpful when we're shorthanded. The phone call recording and transcript features are essential for us in the insurance world to avoid misunderstandings. I used the transcript feature just the other day to clarify a customer's coverage request. The central location for customer communication with phone recording and transcripts is also a big plus. Review collected by and hosted on G2.com.

I think it is more of an EZLynx issue but it does not integrate with Podium. Also Podium's tech support is not always the quickest to provide answers and neither is our customer success rep. It would be great if they had a steady employment model, we've had a variety of customer success reps. One point of contact would be nice. They also do not support the Yealink T57W which we use, although they said it's compatible and it does work for us but they will not support it. Lastly, they need to improve the phone reports section, especially for things like hold times. The initial setup was a little messy because they did not notify us when we would be making the switch so our phones just went offline. Review collected by and hosted on G2.com.

Being able to communicate with customers and having an automated response to let them know that we’ll answer soon, is really helpful. Our staff finds the template feature extremely useful, especially for sending out review invites. Review collected by and hosted on G2.com.

The mass message feature is clunky and hard to use. Having multiple different platforms and needing the spreadsheets to be in a specific format takes a decent amount of effort. Also, there were a few times where our messages just weren’t sending, and it took a few weeks to get fixed. Review collected by and hosted on G2.com.

I really appreciate Podium's intuitive and user-friendly platform. It brings together messaging, customer interactions, AI-powered engagement, and reviews into a single system, which makes communication with customers more efficient and improves behind-the-scenes efficiency. The implementation process was smooth and well-organized, thanks to Naomi Williams, who ensured our data migrated seamlessly and our team was well-prepared. I also want to recognize Landum Markoff, our customer success manager, who has been outstanding—responsive, knowledgeable, and genuinely invested in helping us maximize the platform's value. Whenever questions arise, he's quick to provide answers and guidance, which keeps us moving forward. Additionally, the AI interaction has helped us become more responsive during after hours and weekends. Automating tasks like asking for Google reviews and following up on overdue invoices has been a big plus. Using Podium in a Google campaign recently allowed it to pretty much run itself. Review collected by and hosted on G2.com.

Its not a dislike, but we're still learning how to use the AI. Review collected by and hosted on G2.com.

I love how easy the app is to use. Even when I miss a call, my customers still get answered. Review collected by and hosted on G2.com.

The only thing I don’t really like is that the computer version has more features than the app. Since I don’t use the computer as much, I end up missing out on those features. Review collected by and hosted on G2.com.

The best thing about podium is that its a centralized tool which gathers and provides the reviews from all social media and websites. It boosts up the business reputation and brings on the higher ranks of the search engines. It can be integrated easily into multiple platforms and users can adapt to it very quickly Review collected by and hosted on G2.com.

Although it is one of the those platforms which gives you centralized insights but it stands out as the one of the most expensive tools especially for small businesses. Review collected by and hosted on G2.com.

Podium has been a game changer for us- it's been a great way to text our customers, without technician's cell phone numbers being given out, it's been a great way for us to really ramp up our review capturing, and has been another great way for our customers (current and potential) to reach out to us. Review collected by and hosted on G2.com.

I don't think there's been anything that we dislike. Review collected by and hosted on G2.com.

Easy to use interface, intuitive AI system that is extremely easy to teach. We're loving the centralized messaging and ability to keep up with different platforms in one place. Incredible support from Podium agents and the AI bot. The ability to organize messages depending on status. Overall an enormous improvement to to how we're able to communicate with our customers. Review collected by and hosted on G2.com.

We don't love that there's no way to filter messages by unread messages. It would help a lot to be able to only see what hasn't been viewed yet when we do get quite a lot of messages throughout the day. Things tend to get buried if we're not careful. Review collected by and hosted on G2.com.