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Penbox Reviews & Product Details

When your customer interacts with your insurance company or broker office, more than 80% of interactions end up with you requesting additional information or documents. This leads to your customer and employee trying to complete the process with a ping-pong of emails. Our secure platform provides a convenient link that allows customers to easily submit necessary information online, directly from their desktop or smartphone. Penbox doesn't just improve the efficiency of your exchanges with customers; it also ensures compliance with GDPR regulations and helps close audit points. Best of all, our platform can be up and running in a matter of weeks, not months or years. With Penbox, you can expect efficiency gains of up to 50%, as well as an impressive 82% completion rate for forms sent. Not only does this increase productivity, but it also leads to higher levels of customer satisfaction (currently rated at 4.2 out of 5 stars) and improved employee satisfaction. So why waste time with inefficient and outdated processes? Switch to Penbox and see the difference for yourself.

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Penbox

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Penbox Community

Overview by

Emile Fyon

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Penbox Media

Penbox Demo - Personalise request before sending to customer

With our powerful API or easy-to-use UI, you can now seamlessly tailor the requests you send to your customers and ensure that they are asked only the most relevant information, resulting in a significant boost in your completion rates. Our platform empowers you to create a personalized user expe...

Penbox Demo - Embed Penbox in your employees environment

With our versatile Outlook extension, seamless CRM integration, and powerful API, you can easily embed Penbox into your employees' workflow, placing the power of a remarkable user experience right at their fingertips. Whether you're looking to streamline your customer interactions, enhance your t...

With our expertly crafted UI optimized for completion, you can now ensure that your forms are completed quickly and easily, with completion rates of up to 82%. Our platform's intuitive interface and user-friendly design empower your users to complete forms with ease, minimizing confusion and stre...

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VD

Vincent D.

Mid-Market (51-1000 emp.)

12/1/2023

"Easy to use (the solution) and easy to work with (the people)"

4.5/5

What do you like best about Penbox?

Besides the ease of use of the tool and its user conveniency, the Penbox team consists of highly valuable people whom it is very easy to work with. They are available and think together with the customer about the best solution which fits the needs. They are also very transparent on the status and the progress of the initiatives which makes it easy to follow up and anticipate issues if any. Finally, for them, it is not only a matter of delivering the solution, but also about its adoption rate and hence the success / business results of the solution. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

I had to think about this one, not easy to find ;)

Maybe the look&feel which is quite simple. On the other hand, simplicity is also what we are looking for. Review collected by and hosted on G2.com.

What problems is Penbox solving and how is that benefiting you?

Problem: time waste

The solution 'enforces' the principle "First Time Right" by making sure all data needed is captured at the beginning of the process in a structured way to avoid delay in the further handling.

This frees up time of the operational teams which then can spend more time on the real 'business tasks'. Review collected by and hosted on G2.com.

MM

Mathis M.

Small-Business (50 or fewer emp.)

10/20/2023

"Jubilé review"

5/5

What do you like best about Penbox?

We are using the tool we've created on day-to-day basis, and it's perfect. Very adaptable, easy to manage, easy to implement with our system. The sales team with Benjamin, and the dev team with Pierre and Laure-Anne was and still are very professional and have relevant initiatives. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

We don't have anything to add here. The Penbox team is perfect, always available and attentive. They made us interesting and rewarding proposals for our business. We strongly recommend Review collected by and hosted on G2.com.

SD

Sebastiaan D.

Performance Management, Change Management and Business Analysis

Enterprise (> 1000 emp.)

10/23/2023

"easy and quick to use"

5/5

What do you like best about Penbox?

The way it lets you create a very specific form to send to clients is very intuitive. Apart from that there is also the sending of files which is totally secure. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

Sometimes it can be a bit tedious whne reporting is needed, but those are features the Penbox team is working on. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Small-Business (50 or fewer emp.)

10/23/2023

"Penbox increases customer-satisfaction"

5/5

What do you like best about Penbox?

Penbox makes our work-processes more efficient. Customers notice that your office didn't miss the digital train. They experience Penbox as a tool to transfer documents/data in a very simple hands-on way. Review collected by and hosted on G2.com.

What do you dislike about Penbox?

Can't think of anything. I hope Penbox doesn't start in giving advice... Review collected by and hosted on G2.com.