Communication with real people and the accessibility of the portal Review collected by and hosted on G2.com.

reduced staffing has resulted in less bandwidth and higher stress on our contacts at Patchworks. Feel we can only focus on one thing at a time, while before they could delegate and we could work across our total business Review collected by and hosted on G2.com.

One of the standout features of Patchworks is the 24/7 support they provide.

In particular, Jon Dunn has been incredibly helpful to our company, guiding us through the migration from tapestry services to core.

Without his assistance, the process would not have been nearly as smooth.

The platform itself is user-friendly, making it easy to navigate and edit when necessary. We will definitely be recommending Patchworks as the integration platform of choice. Review collected by and hosted on G2.com.

We have not found anything to dislike about patchworks. Review collected by and hosted on G2.com.

Customer Success team is very helpful in making sure we are able to get what we need from Patchwork's services; Chris Howes has been especially helpful and has really made sure we have been taken care of when things have gone wrong.

The customer support ticketing service although sometimes slow is quite responsive and useful in making sure things are running smoothly. Review collected by and hosted on G2.com.

On occasion you do get unexpected issues without explanation but, these are usually fixed quickly. It has been at times difficult to make changes to our flows in good time, especially when referred to third parties. eCirql is an exception to this and has been able to deliver for us. Review collected by and hosted on G2.com.

The lates version of the Patchworks product is as feature rich as any on the market. Having been a user of the old platform, I can categorically state that the efficiencies gained by using the latest platform are huge. it can chop a month off a 3 month project, comfortably. The rich UI and low code approach to configuration also means it is simple to guide customers through, which is hugely valuable, particularly during UAT. Requirements translate to visual flows, that a customer can understand and sign off on.

Beyond the platform, the business is one of the most approachable in its class. Many iPaaS platforms, and platforms within the wider ecommerce tech vendor ecosystem can be slightly 'faceless' at times. With Patchworks, we have a direct relationship that goes deep into the professional services team, giving us an unbeatable access to help, when needed.

Patchworks also embrace the feedback loop we provide, in order to help with product roadmap improvements, which is hugely valuable to us.

In summary, we would not be able to function half as well right now, without the Patchworks platform or relationship. It is that simple. Review collected by and hosted on G2.com.

We are still working through some of the commercials as the platform and some of the partnership opportunities are fast flowing and ever increasing. Over time, some of this will hopefully become more boiler plate between us. Part of the evolution of the new model. Review collected by and hosted on G2.com.

Having reviewed and worked with a variety of iPaaS solutions, we selected Patchworks thanks to its reliability, modern architecture (particularly with the upgrade to CORE) and the level of service the PW team provide to enable our team and our merchants.

It is relatively easy to use, speeds up our project delivery and gives our clients a reliable integration layer. Review collected by and hosted on G2.com.

It would be nice if Patchworks had an enablement team in APAC, having said that, as one of their partners, we are largely able to provide this as a service to merchants. Review collected by and hosted on G2.com.

In the ever changing landscape of tech innovation Patchworks keeps up well. The integrations can be done in as little as 10 minutes or as long as 10 hours depending how technical you want to get. The support seems above average for the limited times ive needed it. eCirql use Patchworks daily for our operations as a partner agency. Review collected by and hosted on G2.com.

The escape key doesn't work when building flows to close the currently open window - Annoying but not at all a major issue. Review collected by and hosted on G2.com.

Key Strengths:

1. Seamless Integrations:

Patchworks offers a strong library of pre-built connectors that made it relatively easy to link our systems without heavy development work. Platforms like Shopify, NetSuite, and WMS partners like Mainfreight were well-supported.

2. Scalability:

As our business scaled across new channels and markets, Patchworks accommodated new integrations without compromising system stability. The platform is designed to grow with your business.

3. Interface & Usability:

The user interface is intuitive, clean, and well-documented. This makes it easy for non-developers to monitor flows and detect any issues in real-time.

4. Support Team:

Their support team is responsive and helpful. We’ve had quick resolutions to most tickets and appreciated their proactive communication during implementation and go-live phases. Review collected by and hosted on G2.com.

Areas for Improvement:

1. Customization Complexity:

While standard integrations are fast, customizing flows beyond the existing connectors can be complex and may require developer support or paid professional services.

2. Error Handling:

Although the error notifications are effective, the root cause explanations could be more detailed in some instances, particularly when debugging between third-party Review collected by and hosted on G2.com.

What I appreciate most about Patchworks is its ability to centralize and automate data flows between different applications. This greatly simplifies the management of our operations and reduces potential errors related to manual entry." (This highlights automation and error reduction, common strengths of iPaaS).

"The flexibility and scalability of Patchworks are impressive. The platform seems capable of adapting to the growth of our company and the addition of new applications without requiring a major overhaul." (Emphasizing adaptability and scalability is a key advantage for any business). Review collected by and hosted on G2.com.

The cost of the platform could be a limiting factor for small businesses or projects with tighter budgets. A more flexible pricing structure could be considered. Review collected by and hosted on G2.com.

Patchworks is really easy to make all our business apps work together without needing to possess advanced technical skills. and The prebuilt connectors saved lot of time and the user experience is really good. I also really enjoy the real-time monitoring features and it is comforting to know we'll get notified if anything goes wrong. Review collected by and hosted on G2.com.

The initial setup can be somewhat intimidating if you lack experience with integration platforms, especially with complex systems. Some of the more advanced features would be helped by more in-depth documentation or click-by-click breakthroughs. But once everything is up and running, it works well. Review collected by and hosted on G2.com.

The ease of setting up flows, along with all the available shapes to build out end to end data sync. Review collected by and hosted on G2.com.

Some of the UX could be improved, always get logged out randomly Review collected by and hosted on G2.com.