OutboundEngine Reviews (160)

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Reviews

OutboundEngine Reviews (160)

View 1 Video Reviews
3.7
160 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent customer service and quality content provided by OutboundEngine, which helps them maintain engagement with clients effortlessly. Many appreciate how the service simplifies marketing tasks, allowing them to focus on their core business. However, a frequent concern is the high pricing, which some feel is not justified given the limited customization options.

Pros & Cons

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AJ
Annabelle J.
Small-Business (50 or fewer emp.)
"Terrific service; looking forward to improving my online presence with them!"
5/5
What do you like best about OutboundEngine?

I was looking for a program initially that would help me manage my clients, as I had a difficult time keeping my current and past clients' contacts organized. I wanted to be able to reach out to past clients regarding recurring shoots and potential jobs, and I wanted some way to let them know what I was up to so I was top of mind whenever they needed to book a job. OutboundEngine streamlines this outreach process, and their content is professional and thorough without looking too sales-y. It has addressed the disorganization issue while bringing in new leads and initiating recurring jobs with past clients. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

OutboundEngine is an expensive service, which was hard to justify at first since I am just getting my business off the ground. Review collected by and hosted on G2.com.

vera h.
VH
vera h.
Director de marketing
Enterprise (> 1000 emp.)
"customer service is very attentive to any situation that comes my way"
4/5
What do you like best about OutboundEngine?

Its interface is quite simple to handle which is a great point in its favor, it has also been an excellent ally in terms of digital marketing, since it allows me to verify the effectiveness, scope and progress of my campaigns, which It allows me to have a greater reach to the public, which translates into a greater number of clients for me, also the customer service is quite attentive to any situation that arises, which makes me feel quite confident with the staff Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

None, everything about this application has been the most useful and practical for me. Review collected by and hosted on G2.com.

Brandy G.
BG
Brandy G.
Lifestyle Medicine Teacher
Small-Business (50 or fewer emp.)
"Did not provide what they promised!"
0/5
What do you like best about OutboundEngine?

Article posts on social media were organized. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

They did not connect to my emails and I did not have one direct contact from using their service after paying thousands of dollars. Review collected by and hosted on G2.com.

Marci R.
MR
Marci R.
Small-Business (50 or fewer emp.)
"Outbound Engine is a great company"
5/5
What do you like best about OutboundEngine?

The campaign marketing was great, the topics were on the money, and they sent out a campaign every couple of weeks. They were very supportive during this pandemic and very helpful in getting my payments pushed when I needed it. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Your locked into a contract. At the time I became a client I didn't realize I would be locked into a contract for a year. Being a new business owner that was a struggle sometime to make the payments. Review collected by and hosted on G2.com.

Kristen L. M.
KM
Kristen L. M.
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Such a WASTE of money"
0/5
What do you like best about OutboundEngine?

Nothing so very useless and way too expensive for nothing worthwhile Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Sales person lied and said I could get out of it after the initial 6 months. Buyer beware. Customer service is atrocious. They say I am stuck paying $299 a month for another 6 months for a cheesy newsletter that no one read. $299 for a newsletter...ridiculous...Totally not willing to work out a deal to have customer be satisfied. DO NOT WASTE YOUR MONEY. I can recommend actual products that work. Be in touch. Review collected by and hosted on G2.com.

JR
Jamie R.
Small-Business (50 or fewer emp.)
"Informative Content"
5/5
What do you like best about OutboundEngine?

Informational, educational, and relevant content is created customized for our clients. They find it easy to read and we've gotten a lot of positive feedback. It saves the marketers a lot of time regarding content creation, and the content is interesting so it sparks more communication between our clients and their account managers. Very grateful to OutboundEngine, it has been a life saver and has helped us satisfy our clients without putting more work on our marketing team. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

The cost is high when you look at it at face value. However, when you compare it to the cost of hiring a content writer or hiring more marketing staff, it is much less significant. Review collected by and hosted on G2.com.

Sara P.
SP
Sara P.
Marketing Specialist
Small-Business (50 or fewer emp.)
"I really appreciate this company's hard work!"
5/5
What do you like best about OutboundEngine?

OutboundEngine's customer service is outstanding. I feel like every time I've run into a specific issue, my concerns have been addressed in a timely manner. It was easy to get ahold of my account manager, and all communication I've had with OutboundEngine has been super professional. I really appreciate what this company has done for me and my business.

Additionally, the content that they put out is top tier. It's engaging, informative, and I've never had any issues with errors or timing. They send out content in a timely manner and clients are eager to receive it, it's not spammy or generalized. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

It would be a great thing to have a weekly call to make sure the consumer understands how each platform works and how to utilize all the tools you have to offer. Review collected by and hosted on G2.com.

ZN
Zachary N.
Small-Business (50 or fewer emp.)
"Thank you OutboundEngine!"
5/5
What do you like best about OutboundEngine?

Outbound Engine has relieved me of some marketing and campaigning stress. We're able to ease the amount of workload that the marketing team has, and we can trust OutboundEngine to create quality content and do consistent work. They are extremely professional and send out material that I find is helpful and interesting to my clients and future clients! Thank you, Outbound Engine! Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

It's a bit expensive for small businesses, but i think it's worth it in the grand scheme of things. I wish we could customize a bit more too. Review collected by and hosted on G2.com.

MT
Michael T.
Marketing Director
Small-Business (50 or fewer emp.)
"Terrible customer service"
0/5
What do you like best about OutboundEngine?

The service is average, but I have never received an order from the emails. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

This company has given me the run around for months after I tried to cancel the account. They simply will not do it. Its been a huge waste of time and energy trying to get someone to reply to my emails because they will not allow me to cancel over the phone. I'm fed up. Review collected by and hosted on G2.com.

SW
Sarah W.
Small-Business (50 or fewer emp.)
"Best Customer Service"
5/5
What do you like best about OutboundEngine?

OutboundEngine, in comparison to other similar companies, has excellent and dedicated customer service. You can tell that the team wants clients to succeed, and they are extremely responsive. Because of this, the software was so easy to set up and use, and I and my customers seem happy with it so far. Review collected by and hosted on G2.com.

What do you dislike about OutboundEngine?

Nothing! I've had an excellent experience with them. Review collected by and hosted on G2.com.