I like that Ordergroove is really easy to use and it's pretty much plug and play for a Shopify merchant. I appreciate that they make a ton of updates and really listen to their merchants, updating the product accordingly. My Ordergroove CSM, Zach, feels like an extension of our internal team, always thinking about ways we can improve our program, delight our users with subscription perks, and maintain the best user experience in a subscription tool. Review collected by and hosted on G2.com.
The only comments I would say on improvement are in their more newly released features. Which Ordergroove aggressively follows through on. For example, the SKU swap feature is really awesome but still being optimized. When you have a large catalog, there's limitations in how you're presenting the different categories of products to your end user. It could get overwhelming when they are trying to cancel their subscription, and we're suggesting they instead swap the product. It would be a nicer experience to guide them to a suitable alternative. Ordergroove already had that iteration on their radar when we mentioned it as a merchant. Review collected by and hosted on G2.com.
