Name: OptumCare
Rating: 3.9 (7 reviews)

RT

Rachela T.

Stagehand

Small-Business (50 or fewer emp.)

9/21/2023

"Care itself good customer support lacking"

3.5/5

What do you like best about OptumCare?

The providers are great. I do like that they have been willing to help me and have been consistent in the quality of their care. They actually take time to look into how I'm doing and help with health management. They care at the in person facilities and it makes me feel really good. Review collected by and hosted on G2.com.

What do you dislike about OptumCare?

Their call in customer care portal is lacking. I don't like that you have to call back a few times to get the "right" customer care person to help you. I also don't enjoy that some customer service providers have attitude right out the gate. That was so rude! I wasn't yelling or being condescending. I was asking for help and got hung up on like I didn't matter. Y'all need to get them some sensitivity training or something. Review collected by and hosted on G2.com.

Recommendations to others considering OptumCare:

Great for if you want an in network doctor to help you. Not great if you require strong customer support. Review collected by and hosted on G2.com.

What problems is OptumCare solving and how is that benefiting you?

I called to change my primary. The first girl assisted on the phone but didn't make a note that it was pending. The second girl was annoyed I even tried to call her and when I asked to speak to someone who could help me better She hung up the phone!!!! I wasn't until the third one that I was able to get the note and confirmation and able to make my appointment at 10am. It just sucks that I was treated like I was stupid for not knowing how this works. I needed help and that second girl was SO RUDE! I was speaking kind as I could and just asking to get some assistance and she treated me like I was wrong to have even had called. Review collected by and hosted on G2.com.

CA

carolina a.

Front desk

Mid-Market (51-1000 emp.)

1/4/2023

"PATIENT CARE"

5/5

What do you like best about OptumCare?

THE TEAM I WORKED WITH IS HELPFUL AND ALWAYS FIND SOLUTIONS Review collected by and hosted on G2.com.

What do you dislike about OptumCare?

I WAS WORKING FROM HOME SO OUR IN OFFICE WAS NOT AN OPTION. IT WAS THE ONLY DOWN FALL. BESIDES THAT, ALL WAS GREAT! Review collected by and hosted on G2.com.

AM

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

Originally submitted 1/13/2022

"Optum not the best"

2/5

Describe the project or task OptumCare helped with:

Nothing. Any issue, project or task is so difficult with Optumcare because they outsource all of their workers overseas. This makes communicating very difficult. Only specific plans use on shore representatives, and that is if that company pays extra for that. Review collected by and hosted on G2.com.

What do you like best about OptumCare?

NOTHING. There is nothing at all that I have come to find that I like with any optum product. Again support is very limited and anyone at any location has no clue as to what is going on and cannot advise anything to you when you are in need of help. Review collected by and hosted on G2.com.

What do you dislike about OptumCare?

Everything. I dislike the lack of communication amongst products. I wouldn't say I like the lack of communication for providers to seek help or even attempt to troubleshoot. You are forced to obtain their products. One section of the company never knows how to send you to the appropriate team for specifics, as everyone that you can get through can never help you. Again, this is all contributed to the language barrier for this company employing all overseas workers. Some of the appropriate departments you need to speak with do not have a way to communicate with them directly. All of this contributes to not having a good relationship with OptumCare. If you want to be contracted with United Healthcare then you are forced to get several Optum products and you have to sign up for each one. Review collected by and hosted on G2.com.

Recommendations to others considering OptumCare:

If you can avoid it then do but it is very difficult to avoid, especially if you want to be in network with United. Review collected by and hosted on G2.com.

What problems is OptumCare solving and how is that benefiting you?

Currently, I am not solving any issues with them. I do not have any direct benefits that I can provide as a review for OptumCare because I find that, other companies operate better than them. However, if you want to be involved with United Healthcare, then you are forced to get several different products with OptumCare. Review collected by and hosted on G2.com.

JB

Joanna B.

Administrative

Small-Business (50 or fewer emp.)

7/12/2021

"Great tool"

5/5

Describe the project or task OptumCare helped with:

Checking on benefits for UHC and UMR Review collected by and hosted on G2.com.

What do you like best about OptumCare?

Ease of use, quality of information provided, the overall look of the tool is easy to interpret and navigate Review collected by and hosted on G2.com.

What do you dislike about OptumCare?

It could be written in more laymans terms so that I can reference it to the patient and have them understand better. Sometimes it can be confusing all of the uses that optum care has, like credentialing etc, I have used the tool before they integrated it into one tool and sometimes it confuses the doctor Review collected by and hosted on G2.com.

Recommendations to others considering OptumCare:

it is not something that there is an alternative to so if you must verify benefits with uhc and umr and credential you have to use it Review collected by and hosted on G2.com.

What problems is OptumCare solving and how is that benefiting you?

verify benefits, and managing the credentialing for multiples companies Review collected by and hosted on G2.com.

GP

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

10/1/2021

"Pleasant experience, great product!"

3/5

Describe the project or task OptumCare helped with:

OptumCare is a part of the benefits package for my company. Extremely easy to use and works well with the app. Review collected by and hosted on G2.com.

What do you like best about OptumCare?

The simplicity of the service. Easy to navigate Review collected by and hosted on G2.com.

PC

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

6/2/2021

"VERY GOOD TOOL FOR MEDICAL EXPENSES"

5/5

Describe the project or task OptumCare helped with:

OPTUMCCARE HELPS ME WITH MY MEDICAL EXPENSES Review collected by and hosted on G2.com.

What do you like best about OptumCare?

TAX FREE, AUTOMATIC DEPOSIT INTO CARD. VERY CONVENIENT Review collected by and hosted on G2.com.

GA

Verified User in Aviation & Aerospace

Mid-Market (51-1000 emp.)

10/8/2018

"My experience"

3.5/5

Describe the project or task OptumCare helped with:

Easy to use, easy to learn. Beneficial in hiring for Government Review collected by and hosted on G2.com.

What do you like best about OptumCare?

User friendly, easy to navigate through and efficient Review collected by and hosted on G2.com.

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