OpenText Service Management Reviews & Product Details

The best thing about micro focus service manager is its ease of use, i have been using it for incident management module and it is very easy to implement and it allows allot of changes based on the user requirements. Whenever while developing we get some issue and put mail on customer support they revert immediately and contact us for resolvement of issue. Review collected by and hosted on G2.com.

The only thing that i dislike about it is that the UI can be more interactive and more pleasable to people. Review collected by and hosted on G2.com.

Microfocus service manager UI is just awesome and easy to use, The UI is easy to understand and customizable easily using the script also it can be integrated with many tools. Review collected by and hosted on G2.com.

Microfocus not patching the tool frequently that is the drawback of tool bugs and enhancements need to be resolved as per customer requirement else customers move out of this tool Review collected by and hosted on G2.com.

The tool provides good monitoring for databases. It's very simple and easy to use. Review collected by and hosted on G2.com.

The support that the team provides. Since they changed from HP to Micro Focus, the support has gone bad. Review collected by and hosted on G2.com.

GUI and features which matches infra dom Review collected by and hosted on G2.com.

Lack of AI features and integration to JIRA Review collected by and hosted on G2.com.

Easy to manage defects, upload and management test scripts Review collected by and hosted on G2.com.

The UI is little slow for huge project management. Approval workflow is something that should be enhanced Review collected by and hosted on G2.com.