--- title: OpenBlue Insights Reviews meta_title: 'OpenBlue Insights Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OpenBlue Insights works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 5 scale: '5' date_modified: '2026-06-24' parent_category: name: Business Intelligence url: https://www.g2.com/categories/business-intelligence --- # OpenBlue Insights Reviews **Vendor:** Johnson Controls **Category:** [Location Intelligence Software](https://www.g2.com/categories/location-intelligence) **Average Rating:** 3.8/5.0 **Total Reviews:** 5 ## About OpenBlue Insights Johnson Controls OpenBlue turns data into a strategic asset that informs critical portfolio decisions and extends the life of your business with a workplace designed for productivity and growth. OpenBlue Insights brings together a variety of workplace data sets, delivering informed insights for portfolio rationalization and an optimized hybrid workplace. Individual data streams such as IWMS data, occupancy and environmental sensor data, calendar and booking data and more are brought together into a data pipeline where the data is transformed and aggregated, delivering multi-data-point analysis that is infused with AI, giving insight into your organization’s portfolio utilization, attributes, strengths, and weaknesses. ## OpenBlue Insights Reviews ### 1. Great tracking tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about OpenBlue Insights?** Workplace Analytics is super easy to use and allows tracking to be easily done. **What do you dislike about OpenBlue Insights?** It took a while to set up and get going. Once set up, it is really good. **Recommendations to others considering OpenBlue Insights:** Take the time to install it. **What problems is OpenBlue Insights solving and how is that benefiting you?** Analysis on what I am spending time on so I can work more efficiently. ### 2. Single pane of glass **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about OpenBlue Insights?** I like the fact that everything is in one pane of glass. The fact that it's also integrated to Cisco products make it very interoperable **What do you dislike about OpenBlue Insights?** Mainly the price and the fact that you have to buy it as part of a solution. **What problems is OpenBlue Insights solving and how is that benefiting you?** Data orchestration. Enables faster data aggregation. ### 3. Great analytics software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about OpenBlue Insights?** I like the way it breaks down the information in an easy way to understand and apply to my companies needs. **What do you dislike about OpenBlue Insights?** Sometimes I wish it was more customizable. **What problems is OpenBlue Insights solving and how is that benefiting you?** We are saving on labor expenses and better able to target our customers needs. ### 4. Authorization Specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about OpenBlue Insights?** Makes monitoring teams statistics for calls, off-time, call quotas, and more, much simpler. Can easily access who is on calls, break, active, in and out times. Easily accessible and easy to figure out. Can restrict views for different employees of different levels, so different access levels. **What do you dislike about OpenBlue Insights?** We have had at least a few days in the last few months that there were “error” messages and staff couldn’t log into Cisco. This made routing and redirecting calls very complicated. Also have had issues with calls being forwarded to incorrect locations. **What problems is OpenBlue Insights solving and how is that benefiting you?** Most significant are the call center statistics, such as wait time, call duration, number of transfer/re-directs. Also helps evaluate productivity for Auth a - time spent versus appointments made or cases authorized. ### 5. Great Reporting Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2019 **What do you like best about OpenBlue Insights?** This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed, **What do you dislike about OpenBlue Insights?** There are error messages at times as well as we have experienced slowness and app crash on many occasions **What problems is OpenBlue Insights solving and how is that benefiting you?** Keeping track of metrics and reporting. It makes getting the numbers easy! ## OpenBlue Insights Discussions - [How to identify error from our side than the software failure??](https://www.g2.com/discussions/how-to-identify-error-from-our-side-than-the-software-failure) - 1 upvote - [View OpenBlue Insights pricing details and edition comparison](https://www.g2.com/products/openblue-insights/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+08%3A11%3A26+-0500&secure%5Bsession_id%5D=d9b6e2e5-ee69-441e-ad9f-f87408100d6f&secure%5Btoken%5D=d3545616e10f75773c654e2cb7ba0a46898cea45ca32a739ac0922b3f3c3c69c&format=llm_user) ## OpenBlue Insights Features **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Cartography** - Map Design - Vector Mapping - Data Visualization - Overlaying **Analysis** - Predictive Analysis - Distance Analysis - Spatial Analysis - Data Stream **Reporting** - Data Transformation - WYSIWYG Design - API Integrations **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications ## Top OpenBlue Insights Alternatives - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews) - 4.5/5.0 (515 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,646 reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - 4.4/5.0 (3,612 reviews)