My job is building ML models at ConvEngineering, not troubleshooting QuickBooks errors for our accounting department. OneUp migrated the company's whole finance stack to their managed cloud, meaning our accountants now call their 24/7 tech support instead of ticketing my engineering team. Review collected by and hosted on G2.com.

Because it is a strictly managed environment, my team doesn't get root access to mess around with the backend server configs. If we want to deploy a custom script to pull data from the hosted accounting files, we have to go through their help desk to get it set up. Review collected by and hosted on G2.com.

Getting our QuickBooks Enterprise setup onto their virtual desktop was huge for our hybrid team at Knit Studio. Now our external accountant and in-house studio manager can actually update the same inventory file simultaneously without the system freezing up on us. Review collected by and hosted on G2.com.

The day one rollout was slightly bumpy because a few of our designers had trouble figuring out the remote desktop app on their MacBooks. We also had to bug their help desk for a few minutes just to get our local office printers mapped to the cloud environment. Review collected by and hosted on G2.com.

OneUp Networks team got back to our Tech group fast with all the SOC 2 and HIPAA paperwork we needed to pass the vendor audit. Having our accounting apps on a dedicated server instead of a shared environment just makes our auditors much happier. Review collected by and hosted on G2.com.

Booking the actual migration window over the weekend took an extra phone call because we couldn't just pick exact after-hours slots online. The standard setup guides are okay, but sometimes you really just have to ask their support guys directly. Review collected by and hosted on G2.com.

What I like best about OneUp Networks is how simple and reliable the platform is. It makes managing network-related work much easier, with a user-friendly interface and dependable performance. The support team is also responsive and helpful, which makes the overall experience smooth and professional. Review collected by and hosted on G2.com.

There is not much to dislike, but I think some advanced features could be easier to discover at first. A more detailed onboarding guide or in-app tips would make the initial setup smoother for new users. Review collected by and hosted on G2.com.

One Up is ALWAYS there when we need them. They have the kindest demeanor and are genuinely concerned about all of their customers. They have a streamlined process that makes our customers feel confident in One Up's ability to service them. Review collected by and hosted on G2.com.

So far, since we've been using One Up - About two years now - We have not had too many issues at all with them. Review collected by and hosted on G2.com.

Their responsiveness is always on point. They have always been able to provide us and our customers with quick and accurate support. They always go above and beyond the normal call of duty while remaining respectful of boundaries. Review collected by and hosted on G2.com.

I don't think we have a complaint for the entire time that we've been with them, they have continued to get better and we appreciate that. Review collected by and hosted on G2.com.

We were having issues with slow access and downtime, and OneUp Networks helped us get that under control. Our software runs much better now, and logging in from home or the office is simple.

Their support has been great too. Whenever we need help, they respond quickly and usually get the issue taken care of right away.

Tax season is where we notice the biggest difference. Our accountants can log in, get to their applications, and work without dealing with constant slowdowns or access problems. The setup was easy, and overall we've had a really good experience with them. Review collected by and hosted on G2.com.

We haven’t had any major issues so far. There were one or two small problems when we first got started, but their support team was great and helped us get everything sorted out quickly. Review collected by and hosted on G2.com.

I like that OneUp Networks offers good communication and almost 24/7 tech and customer support, which is vital for my accounting practice. Their team provides endless support whenever something isn't working properly, ensuring no lag or downturn in service. I also find it cost-efficient to manage, fitting well within our budget while providing outstanding support and a remote work environment. The initial setup was super easy and seamless, with OneUp Networks helping execute the transition properly. Review collected by and hosted on G2.com.

In very rare case, server is a little laggy, but it can be fixed by Oneup Tech support within 1-2 minutes. Review collected by and hosted on G2.com.

I like OneUp Networks for their hosting setup and their support. I also really appreciate the free migration feature. Their response time is quick, and their backup services have been very helpful. Overall, I found the initial setup to be straightforward and very easy to complete. Review collected by and hosted on G2.com.

There’s one thing I think OneUp Networks should improve: the starting features and how they’re presented at the beginning. At first, I couldn’t understand a lot of things, and it was confusing to get started. After I reached out to support, though, they helped me sort everything out and it all got fixed. Now I understand everything completely. Review collected by and hosted on G2.com.

The people who provide support are fantastic! So far, 4 months, the network has been 100% reliable. The price is fair for the value received, Review collected by and hosted on G2.com.

We have not experienced any dislikes yet. Review collected by and hosted on G2.com.