OneTrust Tech Risk & Compliance Reviews & Product Details

user-friendly platform for managing privacy, and compliance. Strong reporting tools. Review collected by and hosted on G2.com.

the setup can be time-consuming, especially for new users. Some modules feel disconnected. Review collected by and hosted on G2.com.

platform is user-friendly, with strong automation and reporting features and is good in daily uses. Implementation is good if you understand in good. Review collected by and hosted on G2.com.

Complex for in some days after started uses. Navigation field is required for more time to understand more this. Also customer support not timely. Not easy to integrate. Review collected by and hosted on G2.com.

I love how it is easy to manage and use for our computers. The increase security ensures that our data remains safe from leaks. Review collected by and hosted on G2.com.

I dislike that, at times, the software has some connection issues, due to our work location, However, the program works very well overall. Review collected by and hosted on G2.com.

it covers majorly all global regulations, more than 50+ regulations and automated workflows reduces manual intervention Review collected by and hosted on G2.com.

It can't be used by any novice and requires training to gain maximum utilization of the software Review collected by and hosted on G2.com.

A great solution to analyze the events and logs and help the government to Review collected by and hosted on G2.com.

It has a lot of problems like cost, complex for the new users and slower in process Review collected by and hosted on G2.com.

Onetrust makes it so easy to fly through our compliance processes. Snap of a finger pooof Review collected by and hosted on G2.com.

Doesn’t make the verification calls that are needed for us Review collected by and hosted on G2.com.

Onetrust GRC solution is great Automation tool to reduce,mitigate risks and provides categorywise distribution of different risks and also streamlines policy,risk and control processes with workflows Review collected by and hosted on G2.com.

need to improve dashboards user interface Review collected by and hosted on G2.com.

Onetrust GRC is No. One in ease of use. Best part is that it helps in frequent audit trials as I am in a Pharma company so audits are anytime. Many features like security check for vendors, management of vendor, IT security etc are all in one place. Safety of vulnerable data. This software is used regularly for Quality assurance and security assurance purposes. Its implementation is also easy & can be integrated with other software to meet the compliance requirement of the company. Customer support & regular updates are the best thing in this software. Review collected by and hosted on G2.com.

As it has many features and a wide interface, it also has bugs, which makes it slow sometimes. However, this can be considered okay for a large application like this. Review collected by and hosted on G2.com.

I like the best in OneTrust GRC and Security Assurance Cloud, it is a cloud-based platform, integrated solution which gives us a complete view of the organization's GRC and security posture and it is scalable. Review collected by and hosted on G2.com.

My only dislike about OneTrust GRC and Security Assurance Cloud is that it has limited customization options. Review collected by and hosted on G2.com.

You get boilerplate policies you can work with and revisions, approvals and commenting on drafts etc and a few integrations to connect for evidence collection. Review collected by and hosted on G2.com.

I am writing this review to express my disappointment since onetrust acquired tugboat. As a customer who has been using this product for some time now, I have noticed a significant decline in the quality of service and feature delivery.

Firstly, I have noticed that the company seems to be focusing more on merging into onetrust than actually delivering value to their customers. This has resulted in fewer features being delivered to the customers. As a result, I have noticed a decrease in the relevance and effectiveness of the product in meeting my needs.

Secondly, the support experience has been extremely poor since the company switched to a separate support portal. It has become increasingly difficult to get in touch with the support team, it is also a separate account that is not the same.

Furthermore, I was recently assigned a new account manager without being informed, and I have not heard from them since the change which was a couple of months ago. This lack of communication and follow-up is unacceptable and has further added to my frustration with the product.

In addition, I have observed a fundamental flaw in the Google Workspace integration to automatically import users into groups. It seems that the team responsible for this integration does not fully understand the difference between a directory OU and a group as it can only sync the directory OU belonging of users. Although the system allows for syncing users from Google workspace to groups within the system, this is not a feasible solution as users can only belong to one OU in google workspace (and active directory for that mater) while they can belong to multiple groups in the system. This feature works fine for azure ad and okta but not for google workspace.

Besides this the UX experience of the product is very bad, you get lost all the time if you are not a product expert.

Overall, I was once confident in the relevant features that were being delivered by this product. However, the recent changes have left me disappointed and questioning the value of continuing to use this product. I hope that the company takes the necessary steps to address these issues and focus more on delivering value to their customers. Review collected by and hosted on G2.com.