---
title: Olanna Reviews
meta_title: 'Olanna Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Olanna works for a business like yours.
date_modified: '2026-09-18'
parent_category:
  name: AI Agents
  url: https://www.g2.com/categories/ai-agents
---


# Olanna Reviews
**Vendor:** Olanna  
**Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)
## About Olanna
Olanna is an AI front desk for small businesses in the United States. Service businesses lose customers in the gaps: the call that comes in while the owner is on a job, the enquiry that lands after close, the weekend message nobody sees until Monday. Olanna covers those gaps. Every customer gets a response, every time. Olanna books the appointment, sends the confirmation, and follows up with the customers who haven't rebooked, so the calendar fills without the owner managing it. Revenue, bookings, customer sentiment and recommended next actions arrive on one dashboard every morning. Olanna is built for salons, barbershops, spas, gyms and studios, plumbers, electricians, HVAC and cleaning companies, and residential property managers. It adds coverage without adding headcount, and it is not a replacement for the people already on the team. Plans start at $99 a month billed annually, with a 7-day free trial.






- [View Olanna pricing details and edition comparison](https://www.g2.com/products/olanna/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-21+09%3A51%3A36+-0500&secure%5Bsession_id%5D=1ac8f93e-a0a7-45e5-a044-1ec3563d8cb3&secure%5Btoken%5D=70aa7032d6f931f7ae94f88d95c595d5f5c9c5f4247eadd215c76767d3d5918b&format=llm_user)

## Olanna Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Dashboard**
- Dashboard

**Speech Recognition**
- Speech Recognition

**Compliance Management**
- Compliance Management

**Autonomous Task Execution**
- Autonomous Task Execution

**Sentiment Analysis**
- Sentiment Analysis

**Data Security**
- Data Security

**Third-Party Integration**
- Third-Party Integration

**Human-in-the-loop (HITL)**
- Human-in-the-loop (HITL)

**Agentic Task Execution**
- Agentic Task Execution

**Natural Language Processing**
- Natural Language Processing

**Conversational AI**
- Conversational AI

**Performance Metrics**
- Performance Metrics

**Interaction Tracking**
- Interaction Tracking

**Knowledge Base Management**
- Knowledge Base Management

**CRM Integration**
- CRM Integration

**Inquiry Routing**
- Inquiry Routing

**Contextual Guidance**
- Contextual Guidance

**Communications Management**
- Communications Management

**Proactive Chat**
- Proactive Chat

**Ticket Management**
- Ticket Management

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

## Top Olanna Alternatives
  - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,750 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,692 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,713 reviews)