
The automated FAQ handling alone has been worth it for us. I like that it can scrape our website for product updates automatically so we dont have to manually update the system every time we change a product description or add something new. The escalation feature works well too, when the AI doesnt know something or a customer wants to talk to a human, it passes them off smoothly without any friction. Review collected by and hosted on G2.com.
Overall, I don't have any major complaints. The platform has been reliable and easy to work with. If I could suggest one improvement, it would be adding a built-in call or voice feature. Having that available would make it even more convenient for handling customer interactions in one place. Review collected by and hosted on G2.com.


