NUACOM Reviews (302)

Reviews

NUACOM Reviews (302)

4.8
302 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the exceptional support and easy onboarding experience provided by Nuacom, highlighting the team's responsiveness and helpfulness throughout the setup process. Many appreciate the user-friendly interface that simplifies communication, making it suitable for both small and large businesses. A common limitation noted is the dependency on internet quality for optimal performance.

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Virginia D.
VD
Virginia D.
Customer Success Manager
Small-Business (50 or fewer emp.)
"Seamless Multi-Country Number Porting with Proactive, Clear Support"
5/5
What do you like best about NUACOM?

We recently moved four numbers across to NUACOM — US, Canada, Ireland and UK — and Vaibhav handled the whole process from start to finish.

What stood out was the communication. Every update came before I had to ask. When the Irish port hit a snag early on, he flagged it straight away, explained it needed no action from our side, and resubmitted — no drama. The US and Canadian numbers went across first, then Ireland and the UK number went live today exactly when he said it would.

It's the kind of service where you notice what didn't happen: no chasing, no confusion. Vaibhav was responsive, competent, clear and just got it done.

Highly recommend.

The desktop app was very easy to download and the phone works smoothly and is very intuitive. Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

Nothing, the onboarding process was very smooth and the assigned contact extremely competent and available for questions. Review collected by and hosted on G2.com.

Brian W.
BW
Brian W.
Director
Computer & Network Security
Small-Business (50 or fewer emp.)
"Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform"
4.5/5
What do you like best about NUACOM?

Support is key in a telecoms partner, and Nuacom are very responsive. The platform is comprehensive, sophisticated, and still easy to understand, and the apps are straightforward too. Calls can be handled on mobile via the app, as well as on Mac/PC and IP phones, which makes it flexible for day-to-day use. The use of AI to set up the IVR, along with call recording and redirecting, is excellent. The monthly fee includes all calls under a fair usage policy. Call quality is on par with, or even superior to, other providers in the IP telephony space. They also offer integrations, although I haven’t explored those yet. Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

The only negative with Nuacom is the same as with all IP telephony platforms: it depends on the quality of the internet connection. That said, I think it performs extremely well. Review collected by and hosted on G2.com.

Stephen L.
SL
Stephen L.
Director of sales
Small-Business (50 or fewer emp.)
"Nuacom Made Setup Effortless with Excellent Support"
5/5
What do you like best about NUACOM?

On behalf of Cost Management Ireland Specialist Limited, I would like to say that the team at Nuacom were extremely helpful and very easy to deal with throughout the entire process.

They answered all of my questions clearly and arranged online calls with me to make sure I was completely happy with everything I wanted set up. Once connected and provided with a new number, I was assigned a dedicated specialist who helped me with everything I needed.

They handled the setup for me, meaning I didn’t have to do anything myself, which made the whole process very straightforward and stress-free. The level of support and communication has been excellent from start to finish.

I would highly recommend their service. In my opinion, so far, everything has been perfect Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

Not sure, only started using the service Review collected by and hosted on G2.com.

Don B.
DB
Don B.
Founder & Managing Owner
Small-Business (50 or fewer emp.)
"Seamless, Professional, and Integrated: The Perfect VoIP for Talent Consultants"
5/5
What do you like best about NUACOM?

What I like best is the unified desktop app and mobile synchronization. In recruitment, we are rarely sitting at a desk all day; NUACOM allows us to transition from a candidate interview on my laptop to a client follow-up on my mobile without any drop in call quality or data tracking. Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

If your business relies on high-volume, high-touch relationship management like recruitment or consulting, stop looking at basic VoIP providers. NUACOM is a productivity platform first and a phone system second. It pays for itself in the time it saves your team. Review collected by and hosted on G2.com.

NC
Nicolas C.
Founder and Head of Customer Service
Small-Business (50 or fewer emp.)
"Crystal-Clear Calls, Helpful Signup Team, and Excellent Value"
5/5
What do you like best about NUACOM?

The service works, with a great clarity on the call. It was also a very good experience to sign up with the people working for NUACOM being very helpful and had great attitudes. When I initially signed up I dealt with Anthony and Vaibhav, both of whom were excellent and flexible. Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

I have had only good experiences so far, for my simple needs it is perfect. I suppose if I was to say something I would say the online advertising could better highlight pricing, because its excellent value, and what you get, because it is awesome, and I have shopped around. Review collected by and hosted on G2.com.

YO
Yel Min O.
System Analyst
Mid-Market (51-1000 emp.)
"Painless Setup, Smooth Integrations, and Responsive Support"
4/5
What do you like best about NUACOM?

Setting up was surprisingly painless. The app connects with the tools we already use . Support is quick and responsive. Pricing is transparent and good for ROI . Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

UI needs a bit refining . It would be great if we can export in one shot regarding AI summary and transcript data instead of doing one by one Review collected by and hosted on G2.com.

Matt J.
MJ
Matt J.
Intern
Small-Business (50 or fewer emp.)
"Helpful Onboarding Call and Clear Processes"
4/5
What do you like best about NUACOM?

Received phones very quickly, led to us being able to set up our system with no delay Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

Value stays the same, none so far that we have noticed Review collected by and hosted on G2.com.

Jenn G.
JG
Jenn G.
Admin
Small-Business (50 or fewer emp.)
"At Shee & Hawe Estate Agency, serving Carrick-on-Suir for generations, reliable communication is vital. NuaCom has made that easy, great support from start to finish."
5/5
What do you like best about NUACOM?

They were responsive, easy to deal with, and made the whole process stress-free. Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

We’ve only recently come on board, and at this stage, everything has been running smoothly so far. Review collected by and hosted on G2.com.

Verified User in Individual & Family Services
AI
Verified User in Individual & Family Services
Small-Business (50 or fewer emp.)
"Excellent Support and a Smooth, User-Friendly Platform Transition"
4/5
What do you like best about NUACOM?

The customer service is excellent, we were provided a lot of support in our first steps with a new platform and it was all done very timely. They did a great work.

The platform is user friendly and the induction process comprehensive and tailored to our needs. The whole transition happened surprisingly smoothly. The team was even able to help us integrating with a custom Salesforce based platform, which was great. Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

Not really much to dislike, to be honest, so far Review collected by and hosted on G2.com.

Ray O.
RO
Ray O.
COO
Small-Business (50 or fewer emp.)
"Exceptional Support and Onboarding That Simply Delivers"
5/5
What do you like best about NUACOM?

The service seems to deliver exactly what i needed. The support team were exceptional. Rare to find service like this Review collected by and hosted on G2.com.

What do you dislike about NUACOM?

So far no downsides, performance looks good and simply delivers, onboarding was exceptional Review collected by and hosted on G2.com.