- Simple tool

- Customer support

- Native connectors

- Automatic reports Review collected by and hosted on G2.com.

- Improve loading speed

- Enable bulk editing across templates Review collected by and hosted on G2.com.

Everyone was so friendly and helpful throughout the whole process, and they made everything super easy. They made the process more fun than just showing us what to do and us having to hope for the best. Their support has been super responsive and time-sensitive, so I would highly recommend them to anyone. The platform is also super intuitive making everything super easy. Review collected by and hosted on G2.com.

So far, we only have a few limitations with our CallRail integrations and making sure those metrics show up properly in the reporting. Review collected by and hosted on G2.com.

NinjaCat has a clean interface and the flexibility to pull the reports we want without jumping through hoops. We like that it can pull reliable metrics straight from Google Analytics quickly and also really enjoy the custom data source capability, allowing us to display data from sources we would have normally just screenshot before. Review collected by and hosted on G2.com.

The learning curve is very high - there is a lot of back end work to be done to get the tool to function properly, but they have a fantastic onboarding team to help with it. There were still a lot of hours spent on training and onboarding. Review collected by and hosted on G2.com.

By far, we love the visualization tools. The native and smart connectors work as they should! Review collected by and hosted on G2.com.

We wish there was an undo button in the report builder. Review collected by and hosted on G2.com.

Customization, ease of use, customer service Review collected by and hosted on G2.com.

The templates' data visualizations are all images. Would be nice to have a template that I can actually use. Review collected by and hosted on G2.com.

Absolutely nothing - their dashboard insights are always off from the platforms, their customer service reps are not knowledgeable, and they will try to scam you into their year long contracts that auto-renew. Review collected by and hosted on G2.com.

Besides our numbers being wrong from what we see in platform, their customer service is poor. We had a dedicated rep and when he left we were told we just got to use general support going forward. Additionally, they are now trying to rope us into a year-long contract based on auto-renewal when another team member at NC told us we could cancel after 3 months. Absurd. Review collected by and hosted on G2.com.

Easy to use

Many Features

Clean interface Review collected by and hosted on G2.com.

We have been using it for about a year and a half. We have been just trying to get reports to load. They load slow, and when say slow meaning 10-15 minutes to load a report and many times they timeout and never load at all. Support thinks we should change the format and a few other things, so we did that, and it still does not work, so they offered to build them for us and still same issues. Sitting in meetings with a client and taking 10-15 minutes to get a basic report 1-page report to load or it will never load at all makes this $60,000 plus we gave them an actual waste of our time and money. We have over $60,000 and over 250 hours of our time to have a product that adds no value to our business. We moved back to our previous provider that does not have as many features, but more features are useless if they do not work. Review collected by and hosted on G2.com.

When it works It gives me a quick snapshot of the information I've predetermined I need. Review collected by and hosted on G2.com.

It takes forever to load, and that's if it actually loads. I've let it run for over an hour with no results. Then I hit refresh and wait another 1/2 hour. Then I just give up and log out. Review collected by and hosted on G2.com.

The top 2 benefits for us are the customization available in the platform and the customer service team. The customer support team has impressive problem-solving skills, and they are super quick to respond. It's such a pleasure to work with a team that actually cares about solving the problem for us. We do many things other companies don't do, and this team has been so willing to stretch and work with us to make things happen. Review collected by and hosted on G2.com.

We could use a Second Street integration as well as one for Matchcraft. Also, the initial template setup can be pretty complicated. Because we customize our templates to such a degree, we spend a lot of time changing templates from month to month to keep up with campaign changes. Sometimes there are issues with the Powerpoint downloads, and we need to edit the templates to get rid of text boxes that fall out of place. Review collected by and hosted on G2.com.

I love the customer support team. I know they are reliable and will get back to me once they've reviewed my request. I even received a screen recording from a team member showing me how to fix something on a client report. Customer service is so important to me and my team. Review collected by and hosted on G2.com.

I don't always like how hard it is to troubleshoot why something isn't showing the correct data, but the customer service team always figures it out for me. I also REALLY wish there was a "back/undo" button. It's also impossible to paste things into a text widget unless you use CTRL+V. The main thing I'd like to see improved though is adding an undo button. Review collected by and hosted on G2.com.