
We needed consumer sentiment tracking across forums and review sites for a product launch. Signed up Monday, had agents running Friday. The social monitoring agent template was 90% of what we needed out of the box. Launch went great and the data held up in exec reviews. The sentiment agents discover threads and posts through search that our old keyword tool missed. Review collected by and hosted on G2.com.
Forum coverage is good but not exhaustive. A few niche communities our audience cares about aren't reachable yet. Custom agent requests are possible but add time. Review collected by and hosted on G2.com.
