Nickel makes everything super simple to use, and nothing feels over-engineered. It syncs with QuickBooks, and in the seven months we’ve been using it—after switching from Melio and Bill.com—the syncing has been flawless. The pricing/fees are reasonable, and they don’t nickel-and-dime you when you’re trying to get paid or pay vendors. Pun intended.

We haven’t had to use support yet, so I can’t speak to how quick or helpful they are, but with most other platforms we’ve tried, we usually end up having to raise a support ticket within a few weeks. Review collected by and hosted on G2.com.

You’re required to enter an email address when you pay someone, even though not all of our vendors want to receive payment remittance emails. The approval workflows could also be improved. Right now, approvals are only amount-based, but it would be helpful to add vendor-based approval workflows as well. Review collected by and hosted on G2.com.

I love that Nickel does not charge outrageous fees or subject users to absurd PCI requirements for using their website-based system. That they do not charge any fees for ACH is so refreshing when competitors (and businesses) typically charge them. Complicated PCI DSS compliance makes no sense when users are not required to save any data locally when using an online processing portal, and yet competitors subject users to confusing, annual gauntlets of questions which do not apply. Review collected by and hosted on G2.com.

I misunderstood what Nickel can do for free account users. We are a small nonprofit, and I had incorrectly believed that we could store/implement scheduled repeated transactions. This was my mistake, but we simply process each donation individually. Review collected by and hosted on G2.com.

I love the ease of paying people with Nickel. It's very reliable compared to writing checks or using other services like Venmo, which wasn't always reliable. We love that it's free to pay people, reliable, and it sends receipts so that vendors know when their payment will come through. The initial setup was extremely easy. Customer service is so quick. Someone is always there to answer questions/help quickly. Review collected by and hosted on G2.com.

Once there was a glitch where the payments we made with Nickel showed up on our business account in a different way, making us think we were being hacked. Instead of showing the name of the person we paid, it showed that we were paying our own business name. It was confusing and we closed our entire account down. Our book keeper helped us figure out that the payments were actually through nickel, and we were able to reverse our frozen account and all was well. It was confusing for the day, but it never happened again. Review collected by and hosted on G2.com.

Nickel has been a wonderful payment processing platform for our construction company. It has saved us a significant amount of time by eliminating the need to manually issue payments, and our vendors appreciate the security and convenience of signing up for direct deposit.

Since implementing Nickel, we've reduced our payment processing time by days and improved the efficiency of our accounts payable operations. The platform is easy to set up, straightforward to use, and focuses on doing exactly what businesses need without adding unnecessary features that can make other systems more complicated and expensive. Review collected by and hosted on G2.com.

I don’t have any dislikes about the Nickel system to date. Nickel has been a reliable and efficient solution for our team, and I would highly recommend it to businesses looking to streamline their payment processes. Review collected by and hosted on G2.com.

Since migrating to Nickel from Stripe, the clean, simple, and intuitive UI has been at the top of my list of welcome changes. For my use case, Nickel has been a huge convenience. Setting up invoices for new customers takes about a minute per account. I also love the automatic recurring invoicing, and that I can easily upload the proper documentation when needed. I’ve only had to contact Support once, and it was a 10/10 experience—my issue was resolved very quickly. Review collected by and hosted on G2.com.

My only real knock here is that I still can’t set a recurring invoice to run indefinitely. I’m required to choose an end date, which means I then have to set my own reminders for when each invoice period ends so I can go back in and extend it. It’s a minor issue, but it creates what feels like unnecessary extra tri-annual setup on my end. Review collected by and hosted on G2.com.

I love how low the fees are with Nickel, since it passes the credit card fees on to the customer. I also really like how easy it is to send invoices thanks to the integrations with QuickBooks Online. Review collected by and hosted on G2.com.

The only thing I’d add is the ability to see when an invoice email was opened, so I can confirm the recipient has received it and actually viewed the invoice. That’s a feature available in QuickBooks Online. I know they’re constantly making improvements, so it’s possible I missed it if this has already been added. Review collected by and hosted on G2.com.

Nickel has been a game changer for our staffing agency! We needed a solution after leaving a company we’d worked with for five years, but couldn’t afford all the additional fees, charges, and hassle we were finding with other processors. Nickel saved the day and has been affordable, incredibly easy to use, and never once a headache. Their system is intuitive, robust, and easy for all. We are super happy to be using Nickel - and hope to be with them for years to come! Review collected by and hosted on G2.com.

Honestly, there is basically no downside. We have had feedback from two-three organizations that they had trouble paying invoices occasionally, but I believe that is more user error or failure to read instructions rather than a Nickel issue. Review collected by and hosted on G2.com.

They are easy to use, easy to work with, and the biggest thing for me is the customer service. They actually have customer service unlike BILL that we had prior. BILL took WEEKS to respond to our emergency needs vs Nickel is on it within minutes. Their team truly cares and take your needs very very seriously. Love Nickel! Review collected by and hosted on G2.com.

Nothing so far! They are really fantastic and their platform is super easy to use. Review collected by and hosted on G2.com.

I love the major cost savings Nickel offers, its ability to make invoices fully branded, and how simple it makes for a customer to choose to pay via ACH or credit card. If they choose to use a credit card, the fees are conveniently added right onto the invoice, without me having to track or modify invoices. Review collected by and hosted on G2.com.

It would be really cool if I could create an invoice template that automatically ports content from QuickBooks Online. The biggest feature I've requested a couple times is to make it clear that you can download the invoice from the link shared with people. Right now, if you click the preview, you can download it, but people don't have any instructions or know that. A little bit of tooltip or button would go a long way, I think. Review collected by and hosted on G2.com.

What I like best about Nickel is that it solved a real operational challenge for our organization. We needed a simple, professional way to accept ACH, wire, and credit card payments through an invoicing process, and Nickel delivered exactly that. The integration with QuickBooks has been especially valuable because it streamlines payment collection and helps keep our financial processes organized and efficient.

Another major benefit is the ability to pass along applicable credit card processing fees to the end user, which helps protect our bottom line and makes payment costs more manageable. Since implementing Nickel, we’ve had great success improving the way we collect payments and solving a core business need in a seamless, user-friendly way. Review collected by and hosted on G2.com.

The only real drawback I experienced with Nickel was that reaching customer support could be a little challenging at times, particularly when trying to find the right contact channel initially. That said, once I connected with their team, they were very responsive, helpful, and quick to assist. We did experience a syncing issue at one point, and their team helped resolve it promptly. Outside of that initial support-access hurdle, I have not experienced any service issues or failures, so overall the experience has been very positive. Review collected by and hosted on G2.com.