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Nexcess Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the excellent customer support of Nexcess, noting quick response times and helpful assistance. (3 mentions)
Users appreciate the ease of use and intuitive navigation of Nexcess’s dashboard, enhancing their overall experience. (2 mentions)
Users appreciate the quick response of Nexcess support, valuing their prompt and effective assistance when needed. (2 mentions)
Users value the easy-to-use control panel, enhancing their ability to manage hosting efficiently. (1 mentions)
Users praise the ease of use of Nexcess, enjoying a straightforward control panel and smooth navigation. (1 mentions)
Users report that the backup system is slow and prone to freezing, causing significant delays and frustrations. (1 mentions)
Users are frustrated with billing issues and lack of effective support, leading to dissatisfaction and cancellations. (1 mentions)
Users express concerns over expensive hosting costs alongside declining service quality and inadequate support responses. (1 mentions)
Users express concerns over the high cost of Nexcess and diminishing service quality over time. (1 mentions)
Users report significant backing up delays with Nexcess, leading to frustration and concerns about system reliability. (1 mentions)

5 Pros or Advantages of Nexcess

1. Customer Support
Users commend the excellent customer support of Nexcess, noting quick response times and helpful assistance.
See 3 mentions

See Related User Reviews

Uriel S.
US

Uriel S.

Small-Business (50 or fewer emp.)

1.5/5

"Backup system is terrible but support is good."

What do you like about Nexcess?

Their support is really good, and they respond in minutes,

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"Buyer Beware. Nexcess is no longer the great web hosting company they once were."

What do you like about Nexcess?

Nexcess was once an outstanding hosting company. I became a customer in 2017 and moved many of our agency client sites and owned/operated properties o

2. Dashboard Usability
Users appreciate the ease of use and intuitive navigation of Nexcess’s dashboard, enhancing their overall experience.
See 2 mentions

See Related User Reviews

Michael W.
MW

Michael W.

Small-Business (50 or fewer emp.)

2.0/5

"Made a mistake trusting my clients sites with Nexcess"

What do you like about Nexcess?

It's relatively easy to use, it's usually easy to find your way around the dashboard and the migration from other hosting services have been pretty sm

Navyashree P.
NP

Navyashree P.

Small-Business (50 or fewer emp.)

4.0/5

"A simple and reliable hosting platform"

What do you like about Nexcess?

Nexcess is one of the best hosting services in the market. Their support was what impressed me the most. Nexcess always responds within some hours. Ex

3. Quick Response
Users appreciate the quick response of Nexcess support, valuing their prompt and effective assistance when needed.
See 2 mentions

See Related User Reviews

Uriel S.
US

Uriel S.

Small-Business (50 or fewer emp.)

1.5/5

"Backup system is terrible but support is good."

What do you like about Nexcess?

Their support is really good, and they respond in minutes,

Navyashree P.
NP

Navyashree P.

Small-Business (50 or fewer emp.)

4.0/5

"A simple and reliable hosting platform"

What do you like about Nexcess?

Nexcess is one of the best hosting services in the market. Their support was what impressed me the most. Nexcess always responds within some hours. Ex

4. Control Panel
Users value the easy-to-use control panel, enhancing their ability to manage hosting efficiently.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"There are much better hosting companies out there! Save yourself the hassle."

What do you like about Nexcess?

Easy to use control panel which allows management of your hosting.

5. Ease of Use
Users praise the ease of use of Nexcess, enjoying a straightforward control panel and smooth navigation.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"There are much better hosting companies out there! Save yourself the hassle."

What do you like about Nexcess?

Easy to use control panel which allows management of your hosting.

5 Cons or Disadvantages of Nexcess

1. Backup Issues
Users report that the backup system is slow and prone to freezing, causing significant delays and frustrations.
See 1 mentions

See Related User Reviews

Uriel S.
US

Uriel S.

Small-Business (50 or fewer emp.)

1.5/5

"Backup system is terrible but support is good."

What do you dislike about Nexcess?

Their backup system takes forever to backup and sometimes freezes. They once told me it could take days for the backup to work. If it weren't for the

2. Billing Issues
Users are frustrated with billing issues and lack of effective support, leading to dissatisfaction and cancellations.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"There are much better hosting companies out there! Save yourself the hassle."

What do you dislike about Nexcess?

We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every co

3. Expensive
Users express concerns over expensive hosting costs alongside declining service quality and inadequate support responses.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"There are much better hosting companies out there! Save yourself the hassle."

What do you dislike about Nexcess?

We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every co

4. High Cost
Users express concerns over the high cost of Nexcess and diminishing service quality over time.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"There are much better hosting companies out there! Save yourself the hassle."

What do you dislike about Nexcess?

We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every co

5. Hosting Issues
Users report significant backing up delays with Nexcess, leading to frustration and concerns about system reliability.
See 1 mentions

See Related User Reviews

Uriel S.
US

Uriel S.

Small-Business (50 or fewer emp.)

1.5/5

"Backup system is terrible but support is good."

What do you dislike about Nexcess?

Their backup system takes forever to backup and sometimes freezes. They once told me it could take days for the backup to work. If it weren't for the

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Ben S.
BS
Ben S.
Principal
Internet
Small-Business (50 or fewer emp.)
"Overall a great host"
4/5
What do you like best about Nexcess?

Great uptime, generally responsive support, good pricing, strong hosting control panel. Review collected by and hosted on G2.com.

What do you dislike about Nexcess?

Sometimes their techs are unfamiliar with the finer aspects of ExpressionEngine, a CMS they support. Review collected by and hosted on G2.com.
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