--- title: Nexcess Reviews meta\_title: 'Nexcess Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Nexcess works for a business like yours. aggregate\_rating: rating\_value: 3.2 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Web Hosting url: https://www.g2.com/categories/web-hosting --- ### Nexcess Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive customer support** of Nexcess, often receiving quick assistance for their hosting needs. [(3 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916541&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Nexcess, enjoying a user-friendly control panel and smooth migration experience. [(3 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916174&qs=pros-and-cons#reviews) Users find the **dashboard usability** excellent and appreciate the smooth migration and variety of plugins available. [(2 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916506&qs=pros-and-cons#reviews) Users appreciate the **easy-to-use control panel** of Nexcess, facilitating smooth management and navigation of hosting services. [(2 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916847&qs=pros-and-cons#reviews) Users praise Nexcess for its **quick response time** , highlighting impressive support that enhances the hosting experience. [(2 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916214&qs=pros-and-cons#reviews) Users report **poor customer support** with Nexcess, highlighting unhelpful responses and lack of accountability for issues. [(3 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916863&qs=pros-and-cons#reviews) Users express frustration with **poor communication** , receiving unhelpful responses and delays from Nexcess's support team. [(2 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916320&qs=pros-and-cons#reviews) Users are frustrated with the **slow and freezing backup system** , which significantly hampers their experience with Nexcess. [(1 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916194&qs=pros-and-cons#reviews) Users express frustration with **billing issues** at Nexcess, citing rising costs and poor customer support responses. [(1 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=2217970&qs=pros-and-cons#reviews) Users find Nexcess to be increasingly **expensive** , with rising costs and diminishing service quality over time. [(1 mentions)](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=2217993&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nexcess ##### 1. Customer Support Users value the **responsive customer support** of Nexcess, often receiving quick assistance for their hosting needs. [ See 3 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916541&qs=pros-and-cons#reviews) See Related User Reviews ![Uriel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uriel S.") US Uriel S. Small-Business (50 or fewer emp.) 1.5/5 "Backup system is terrible but support is good." What do you like about Nexcess? Their support is really good, and they respond in minutes, ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "Buyer Beware. Nexcess is no longer the great web hosting company they once were." What do you like about Nexcess? Nexcess was once an outstanding hosting company. I became a customer in 2017 and moved many of our agency client sites and owned/operated properties o ##### 2. Ease of Use Users appreciate the **ease of use** of Nexcess, enjoying a user-friendly control panel and smooth migration experience. [ See 3 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916174&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "There are much better hosting companies out there! Save yourself the hassle." What do you like about Nexcess? Easy to use control panel which allows management of your hosting. ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 2.0/5 "Made a mistake trusting my clients sites with Nexcess" What do you like about Nexcess? It's relatively easy to use, it's usually easy to find your way around the dashboard and the migration from other hosting services have been pretty sm ##### 3. Dashboard Usability Users find the **dashboard usability** excellent and appreciate the smooth migration and variety of plugins available. [ See 2 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916506&qs=pros-and-cons#reviews) See Related User Reviews ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 2.0/5 "Made a mistake trusting my clients sites with Nexcess" What do you like about Nexcess? It's relatively easy to use, it's usually easy to find your way around the dashboard and the migration from other hosting services have been pretty sm ![Navyashree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navyashree P.") NP Navyashree P. Small-Business (50 or fewer emp.) 4.0/5 "A simple and reliable hosting platform" What do you like about Nexcess? Nexcess is one of the best hosting services in the market. Their support was what impressed me the most. Nexcess always responds within some hours. Ex ##### 4. Easy Management Users appreciate the **easy-to-use control panel** of Nexcess, facilitating smooth management and navigation of hosting services. [ See 2 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916847&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "There are much better hosting companies out there! Save yourself the hassle." What do you like about Nexcess? Easy to use control panel which allows management of your hosting. ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 2.0/5 "Made a mistake trusting my clients sites with Nexcess" What do you like about Nexcess? It's relatively easy to use, it's usually easy to find your way around the dashboard and the migration from other hosting services have been pretty sm ##### 5. Quick Response Users praise Nexcess for its **quick response time** , highlighting impressive support that enhances the hosting experience. [ See 2 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916214&qs=pros-and-cons#reviews) See Related User Reviews ![Uriel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uriel S.") US Uriel S. Small-Business (50 or fewer emp.) 1.5/5 "Backup system is terrible but support is good." What do you like about Nexcess? Their support is really good, and they respond in minutes, ![Navyashree P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Navyashree P.") NP Navyashree P. Small-Business (50 or fewer emp.) 4.0/5 "A simple and reliable hosting platform" What do you like about Nexcess? Nexcess is one of the best hosting services in the market. Their support was what impressed me the most. Nexcess always responds within some hours. Ex ### 5 Cons or Disadvantages of Nexcess ##### 1. Poor Customer Support Users report **poor customer support** with Nexcess, highlighting unhelpful responses and lack of accountability for issues. [ See 3 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916863&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "There are much better hosting companies out there! Save yourself the hassle." What do you dislike about Nexcess? We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every co ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 2.0/5 "Made a mistake trusting my clients sites with Nexcess" What do you dislike about Nexcess? Hard to get timely support and usually it's never an issue with their servers, according to their support. Very little responsibility taken. ##### 2. Poor Communication Users express frustration with **poor communication** , receiving unhelpful responses and delays from Nexcess's support team. [ See 2 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916320&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "There are much better hosting companies out there! Save yourself the hassle." What do you dislike about Nexcess? We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every co ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Small-Business (50 or fewer emp.) 2.0/5 "Made a mistake trusting my clients sites with Nexcess" What do you dislike about Nexcess? Hard to get timely support and usually it's never an issue with their servers, according to their support. Very little responsibility taken. ##### 3. Backup Issues Users are frustrated with the **slow and freezing backup system** , which significantly hampers their experience with Nexcess. [ See 1 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=1916194&qs=pros-and-cons#reviews) See Related User Reviews ![Uriel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uriel S.") US Uriel S. Small-Business (50 or fewer emp.) 1.5/5 "Backup system is terrible but support is good." What do you dislike about Nexcess? Their backup system takes forever to backup and sometimes freezes. They once told me it could take days for the backup to work. If it weren't for the ##### 4. Billing Issues Users express frustration with **billing issues** at Nexcess, citing rising costs and poor customer support responses. [ See 1 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=2217970&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "There are much better hosting companies out there! Save yourself the hassle." What do you dislike about Nexcess? We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every co ##### 5. Expensive Users find Nexcess to be increasingly **expensive** , with rising costs and diminishing service quality over time. [ See 1 mentions ](https://www.g2.com/products/nexcess/reviews?filters%5Bsentiment_snippet%5D=2217993&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "There are much better hosting companies out there! Save yourself the hassle." What do you dislike about Nexcess? We have been with Nexcess for over 9 years, and the service has progressively worsened, with the cost of hosting increasing at the same time (every co ## Top-Rated Alternatives [ ![SiteGround](https://images.g2crowd.com/uploads/product/hd_favicon/3ee032a264c3ac1c439355127445926a/siteground.svg "SiteGround") SiteGround 4.2/5(308) ](https://www.g2.com/products/siteground/reviews) [ ![Cloudways](https://images.g2crowd.com/uploads/product/hd_favicon/fe1e429a09f40487997ffddda213d613/cloudways.svg "Cloudways") Cloudways 4.7/5(1,141) ](https://www.g2.com/products/cloudways/reviews) [ ![WP Engine](https://images.g2crowd.com/uploads/product/hd_favicon/2713019d7aa268deecba256506e1b2ea/wp-engine.svg "WP Engine") WP Engine 4.6/5(358) ](https://www.g2.com/products/wp-engine/reviews) [ View All Alternatives ](https://www.g2.com/products/nexcess/competitors/alternatives) ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") UA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 12/17/2020 "Nexcess Magento 2 Performance is Very Bad" 0/5 What do you like best about Nexcess? Their marketing skills to impress to new people. And their dashboard is also very good. Review collected by and hosted on G2.com. What do you dislike about Nexcess? Their magento 2 performance is very bad. Website may go down anytime. Their resources for magento cloud server are very less - even if you take their 299 USD plan for 100 concurrent users. It will not become useful for you. Review collected by and hosted on G2.com. Recommendations to others considering Nexcess: Never - Or we can refer Nexcess to our competitors to make their website down Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? Server downtime is very very high. Resources allocated are very less. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ivan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan G.") IG Ivan G. CEO 2/1/2021 "Poor support" 0/5 What do you like best about Nexcess? Pricing is ok. Ease of use also. Seems like good deal advertised. Review collected by and hosted on G2.com. What do you dislike about Nexcess? Poor support. On urgent matters like site down support needed more than 5 hours to respond. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? We are using magento based ecommerce web site on their servers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tyler J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler J.") TJ Tyler J. Director of Technology Small-Business (50 or fewer emp.) 8/20/2020 "Best host out there!" 5/5 What do you like best about Nexcess? The support provided for Magento is the best out there. I have worked with a dozen or so hosts and none of them provide the in depth knowledge of the platform and how it interacts with the server. Review collected by and hosted on G2.com. What do you dislike about Nexcess? There is nothing that I dislike and have no complaints. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? Working with Magento requires specialized knowledge that not all hosts have, but they do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Arik B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arik B.") AB Arik B. Founder Small-Business (50 or fewer emp.) 9/18/2019 "Bad experience" 0/5 What do you like best about Nexcess? Nothing too good. The only thing is that their customer service response fast Review collected by and hosted on G2.com. What do you dislike about Nexcess? Performances. Their servers was very slow compared to Rackspace's one. Also they tried to force me to stay for a second year when the contract was for only one Review collected by and hosted on G2.com. Recommendations to others considering Nexcess: Stay away Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? I had a terrible experience with Nexcess. I have 2 main sites using Magento 2 Enterprise edition. I wanted Nexcess to host both of them and signed for a plan that should be strong enough for both. I decided first to move only one of my sites in order to check the performances. When I did so I noticed that although it was the one who had less traffic out of my two sites, it was substantially slower than the one who hosted on Rackspace on a plan that cost half of the one on Nexcess! We tried with their support team to improve things but they never succeeded to match the performances of the Rackspace one (not to mention that they were supposed to be better because of the twice more expensive plan!). I asked to cancel and was told that I have a one year contract that I cannot cancel. So I had to stay with two plans because did not want to move my other site to the weaker environment. At the end of the year contract I told Nexcess that the year ended and I want to move all to Rackspace and I was told that I'm six days late in my response and that they already did their yearly plan and that I have to continue for an additional year! They forgot that I wanted to move before, they forgot that I signed only for one year, and that if it was for two, they have proposed me when I signed a better price from day one and I said that I want to pay more and to commit for only one year. At the bottom line their servers cannot match the leading hosts and the company isn't honest. So be careful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Darrell W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darrell W.") DW Darrell W. Creative Director Marketing and Advertising Mid-Market (51-1000 emp.) 3/15/2019 "Excellent support staff." 5/5 What do you like best about Nexcess? Customer support is always available and ready to help. Even in the dead of night. They are always helpful and engaging. Review collected by and hosted on G2.com. What do you dislike about Nexcess? The cost is a little higher than most of the other platforms available for hosting a magento site. But the support more than makes up for it. Review collected by and hosted on G2.com. Recommendations to others considering Nexcess: Don't wait. Do it. You will be happy with the support team alone. They are available 24/7 and will make sure that you are always happy with the results. The cloud is the best solution for anyone with a Magento website. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? Moved the company site to the cloud server that they have available and have seen increased performance. Not hindered by bandwidth issues anymore. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Darrel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darrel S.") DS Darrel S. Digital Media Manager Marketing and Advertising Small-Business (50 or fewer emp.) 3/5/2019 "Nexcess is a great host for Magento sites" 5/5 What do you like best about Nexcess? They are proactive with all problems on the site we host with them and provide scaleable cloud hosting for our magento sites. Review collected by and hosted on G2.com. What do you dislike about Nexcess? We have had our site crash due to similar issues but the Nexcess team is always on it. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? We were hosting our site through another provider but Nexcess provided a solid scaleable solution when we switched to Magento. Review collected by and hosted on G2.com. Show More 3/7/2019 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 11/26/2018 "Best magento hosting" 5/5 What do you like best about Nexcess? Support and price is the best, they help me the most with support and always get what i ask done. Review collected by and hosted on G2.com. What do you dislike about Nexcess? hard to say, i dislike running out of space and they only other plan is more expensive to upgrade. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? solving problems with slow hosting providers, nexcess is the way to go for a speedy website. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kent K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kent K.") KK Kent K. Business & eCommerce Consulting Internet Small-Business (50 or fewer emp.) 6/23/2016 "Extremely happy with Nexcess" 4/5 What do you like best about Nexcess? I have been with Nexcess for many years. I host my sites and my client's sites with Nexcess. They are reliable and customer service is fast. I use them for Magento and WordPress. Review collected by and hosted on G2.com. What do you dislike about Nexcess? I wish they used CPanel for site management instead of Interworx's Siteworx. CPanel is so much better than Siteworx which isn't intuitive and very, very dated. Thankfully you rarely use it. Review collected by and hosted on G2.com. Recommendations to others considering Nexcess: If you need a reliable host with great customer service, certainly consider Nexcess. If you have a lot of sites to maintain, know that they don't use Cpanel. This might be a deal breaker for some. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? Nexcess provide reliable hosting with little to no downtime. I am hosting my website and sites for my clients. I trust Nexcess! Review collected by and hosted on G2.com. Show More 6/28/2016 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Joshua A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua A.") JA Joshua A. Application Developer Retail Mid-Market (51-1000 emp.) 10/19/2016 "Nexcess is an overpriced money grab" 0/5 What do you like best about Nexcess? There wasn't a lot to like about nexcess. Review collected by and hosted on G2.com. What do you dislike about Nexcess? Nexcess organizes their policies around getting more money out of you, not providing a good service. Review collected by and hosted on G2.com. Recommendations to others considering Nexcess: I would highly recommend looking elsewhere. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? We were trying to solve the problem of needing our website hosted in the cloud. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Principal Internet Small-Business (50 or fewer emp.) 4/7/2016 "Overall a great host" 4/5 What do you like best about Nexcess? Great uptime, generally responsive support, good pricing, strong hosting control panel. Review collected by and hosted on G2.com. What do you dislike about Nexcess? Sometimes their techs are unfamiliar with the finer aspects of ExpressionEngine, a CMS they support. Review collected by and hosted on G2.com. Recommendations to others considering Nexcess: It's a no-brainer unless you have high capacity/bandwidth needs (1M hits/day, video hosting, etc). In that case, do your research. Review collected by and hosted on G2.com. What problems is Nexcess solving and how is that benefiting you? Nexcess has been our go-to host for several years. Their relatively quick setup, full-featured hosting control panel and SSH allows us to deploy websites with minimal hassle. Review collected by and hosted on G2.com. 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