Working with Nexcess has been excellent. If ever there is a problem, support is readily available and very knowledgeable. I've not run into any situation yet that they have not been of great assistance. We have switched from Magento to WordPress with no issues. We've grown via WordPress and had to change plans, and the transition went perfectly smooth. I have nothing but good things to say about Nexcess and their support team. Review collected by and hosted on G2.com.

I haven't had any issues with Nexcess. They have been helpful at every stage and every change we've made. The only dislike I have at all is the UI/UX of SiteWorx; I feel it could use some work, it's a little rough. Review collected by and hosted on G2.com.

They have an excellent platform and feature set and very knowledgeable support. Review collected by and hosted on G2.com.

Nothing so far. Their product has created no problems for me. Review collected by and hosted on G2.com.

Good dashboard and lots of free premium plugins that you could choose from and add to your Wordpress site. Review collected by and hosted on G2.com.

We are an agency, and we have specific needs and always in need of premium support. We came in contact with Nexcess to move our sites on Nexcess because we needed to scale our agency and to relieve some work from our support department.

We had a call with the sales team stated our needs we were pleased with the things we heard so we choose to do the leap of faith.

We agreed to migrate to Nexcess 10 Wordpress sites and 15 Woocommerce sites. The time needed for that operation was told us from Nexcess was max 1 month... in theory...

The migration took 3 months and we did our own most of the work... We had book slots and do again and again sync with live sites... It was a nightmare.

Besides that we had tremendous problem with the support. We needed professional help and not some canned responses from chat.

And lastly the day that we finally had it all we had all of our sites completely down for several hours because there was an issue from Nexcess site, some update caused a major blackout and we were offline almost one day.

That incident damaged our reputation as an agency. What should we tell to our clients that are relying on us their online businesses?

The experience we had was something I would not recommend even to our enemies. Review collected by and hosted on G2.com.

I have used Nexcess for some time now 6 years or more. Since the changes (purchased by Liquid Web), there have been some issues, however I think when you consider how many sites they host and how hard it is to find competent help, that they do a great job. Sure it can sometimes take time for them to get back to you, but that's not common. Sometimes you may get the wrong answer, but that can happen anywhere. Take the last year, how many people have thought, " I will just download Magento and setup a store". Imagine how hard it is for them to support that. The number of questions and issues must be sizable. Be patient and remember they are only human. I am very happy with them in every respect. Nobodies perfect. I see a lot of people complaining but really it's not justified, these guys are under a lot of stress in the last year as we all are. Be kind. Review collected by and hosted on G2.com.

This is a tough one, I dislike that when I can't figure something out they may take a few hours to get back to me with an answer. I have nothing bad to say about them, any issues are usually my own doing or lack of knowledge or understanding of the problem and the buck stops with me. Do I expect them to be able to help when I am stumped (they usually always do)? Their systems are very good, the security and Magento knowledge they have and their control panel, I think, are awesome. They usually always go above and beyond, sort of like I am 1 of 10 customers :-) Which we all know is not the case. Review collected by and hosted on G2.com.

The customer support at Nexcess is simply the best. They're servers have hosted our site for over 10 years. When we replatformed, our site designers recommended a different server host. We considered our options, but realized quickly that we would not get the same quality service if we switched, and we've never regretted it. Whenever we have problems caused by site upgrades, unexpectedly high traffic or troubleshooting malware, their developers respond quickly and go above and beyond our expectations to help out. Whenever I open a support ticket, it always feels like I'm talking with old friends rather than a sterile customer support team. We recently upgraded to their cloud server and are amazed at how easy it is to configure, how well it handles high traffic and how consistently reliable it is. Review collected by and hosted on G2.com.

I have no real complaints, but if I must list a dislike it is that their support ticket page used to have a search field that allowed us to search and filter old tickets. After a recent update that search bar disappeared, so if we want to reference an old ticket we have to scroll through all the old ones one at a time. But that's really not a big deal. Review collected by and hosted on G2.com.

Reliable, easy to work with, easy to get support from when needed, reasonable pricing and friendly staff. Review collected by and hosted on G2.com.

Nothing. Everything is great. This minimum character thing is annoying. Review collected by and hosted on G2.com.

Whenever I submit a support request, Nexcess always responds within a few hours. If they need further information from me about the ticket, they continue to respond quickly to each subsequent update I make to the ticket. On the few occasions when I've needed to talk directly to someone on the phone, it's been quick to get in touch with a support person.

Initial setup was very easy as well. I use Nexcess to host Magento, and Nexcess installed the Magento software and did the initial configuration. Review collected by and hosted on G2.com.

As far as I know, Nexcess doesn't provide any way for users to directly access web server log files, so I have to open a support ticket whenever I need to search the logs for something. Review collected by and hosted on G2.com.

Its simple interface and preinstalled wordpress with plugins makes things faster. Review collected by and hosted on G2.com.

Support doesnt respond to tickets for days. It feels like not much people are working there.

Claims of blazing fast wordpress installations are not true. I get very smilar results with very cheap shared hostings.

Recently they changed my site url with a subdomain of theirs by mistake and whole blog lost all of its index cuz I noticed that 15 days later. We had an incredible seo demage with their fault. I wouldnt recommend for serious projects. Review collected by and hosted on G2.com.

Best customer support out there. They are fast to respond and any issues are resolved quickly. Very knowledgeable and friendly. Review collected by and hosted on G2.com.

No dislikes. I have been using Nexcess for about a year. Review collected by and hosted on G2.com.

Service and support when we need it is always there at a moments notice. Review collected by and hosted on G2.com.

It would be great if we could get in NGINX for our dedicated servers. Review collected by and hosted on G2.com.