Neocom.ai - AI-powered Guided Selling Reviews & Product Details

Many of our customers have problems in their online shop with mobile users. Although most of them have responsive shops, finding a product through the filter search field with a smartphone is a very bad UX. The conversion rate for mobile users is much worse than on desktop. Review collected by and hosted on G2.com.

The digital selling guide Neocom offers is very helpful and provides a solution for the current Pandemic problems.

Clients get a full consultation at home and are able to explore our products in a new and fresh way. Review collected by and hosted on G2.com.

Talk to the sales team and ask for a test account so that you can check the admin panel too. Review collected by and hosted on G2.com.

We came across Neocom by a request of one of our clients that intended to introduce a Guided Selling solution on their website. The goal was to lower the customer service interactions by offering their customers an advisor to pre-qualify the incoming calls. With Neocom we have successfully introduced a process that significantly reduced the incoming calls and more importantly increased the quality of the leads on the phone. Review collected by and hosted on G2.com.

To find the perfect product online is a huge problem nowadays. Consumers get lost in the huge amount of options shops provide. It feels like eCommerce is growing exponentially but shopping technologies can’t catch up. Neocom is offering solutions to make the discovery phase more joyful and direct so you reduce the touch points and self education you require in order to buy the perfect product. Review collected by and hosted on G2.com.

Let the team demo the tool by providing them with your product feed. Review collected by and hosted on G2.com.

We had a high bounce rate and overall the conversation rate was below 5%. We received dozens of calls and e-mails everyday being rooted to the customer service team from users that didn't know what product to pick. With Neocom, we have been able to offer a solution to our visitors and help them find the product their needed. The uplift in conversation has been huge, more than 300%, we are at around 15% now! We get now around 20% of the customer calls and e-mails we got before for product advising inquiries, saving a lot of money there too. Review collected by and hosted on G2.com.

Conversion rate has increased by far in most of the cases. Review collected by and hosted on G2.com.

We wanted to offer a new conversational UX for our web visitors searching for new products and services, without having to refer them to the phone customer service. The idea was to integrate a solution to allow customers to find the best offer for their needs with few clicks, without having to contact anyone, available 24/7. With Neocom, we were able to launch super fast and the feedback from our customers was great. Review collected by and hosted on G2.com.

We compared a couple of other tools, Neocom is the slickest of them. Also the recommendation is far better. Review collected by and hosted on G2.com.

We are using neocom on multiple product categories where we have a lot of products with many technical products. Basically, we replaced our help pages with neocom. Review collected by and hosted on G2.com.

I recommend implementing Neocom in a stand-alone landing page and conduct A/B test. Review collected by and hosted on G2.com.

In our e-commerce we have a vast amount of products. Sometimes, users struggle to find the right one and open several tabs at the same time to compare product features. With Neocom, we have been able to offer a solution that allows our customers to do it within the same website, much easily and without impacting the performance of our website. Neocom loads even quicker than our website... Review collected by and hosted on G2.com.

I would recommend trying the product in categories with a lot of traffic first to have a good basis to decide whether it’s your solution or not Review collected by and hosted on G2.com.

Quick way to improve the conversion rate while at the same time offering a better UX. We had to decide whether to relaunch our website completely or find a quick solution to get an MVP out quickly. Review collected by and hosted on G2.com.