nCino's Mortgage Suite Features
Loan Services (6)
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LOS Integration - Mortage CRM
Easily integrates with loan origination solutions
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Alerts - Mortgage CRM
Facilitates the creation and maintenance of relevant notifications for important dates
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Lender Relationship - Mortgage CRM
Facilitates communication and relationship nurturing between lenders and loan officers
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Compliance - Mortgage CRM
Facilitates or integrates with tools that ensure loan compliance
Commercial Mortgages
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Client Management (16)
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Contact Management - Mortgage CRM
Stores and manages contacts, leads, and prospects
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Real Estate CRM - Mortgage CRM
Organizes prospect and client pipelines to align with loan and real estate requirements
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Email Marketing Automation - Mortgage CRM
Automates email or other marketing campaign efforts
Workflow Management
Create, design and manage workflows for repetitive tasks
Loan Management
Distribution and delivery of funds to approved borrowers
Document Management
Store, manage, and track all electronic documents in a centralized location
Escrow Management
Automate maintenance of escrow accounts on behalf of borrowers
Property Tax Management
Calculation of consumption tax imposed on properties
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Borrower Management
Searchable database of information about loan borrowers
Pricing Management
Tool used to determine accurate pricing and product eligibility for borrowers
Pipeline Management
Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
Refinance Management
Task Management
Create, manage and track all task activities and progression
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Residential Mortgages
Loan Management (4)
Pipeline Management
Manages the full loan pipeline.
Interest Billing
Creates interest billing statements.
Risk Management
Tracks and manages loan-related risk.
Reporting
Creates reports around loan pipeline, contractor activity, draws, and more.
Construction Project (4)
Project Tracking
Tracks construction projects through completion.
Order Management
Tracks construction project orders.
Compliance Management
Manages both construction project compliance and loan-specific compliance.
Budget Tracking
Manages and provides line-item breakdowns of project budgets.
Collaboration (3)
Borrower Portal
Contains a portal for borrowers to check and update loan-related information.
Contractor Portal
Is accessible from a mobile device and by users on the go.
Payments
Collects borrower payments.
Core Functionality (7)
eSignature
Provides built in e-signature capabilities for document signing.
eNote
Provides borrowers the ability to digtially sign and send the relevant promissory note.
eVault
Contains an e-vault for document storage
eNotarization
Allows notaries to notarize relevant documents electronically.
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Integrations
Integrates with other relevant lending software, specifically loan origination systems and digital mortgage closing solutions.
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Customization
Allows lenders to customize fields and portal layout.
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Document Management
Provides loan document templates and a repository in which loan documents are housed.
Document Management (2)
Document Preview
Allows all parties to review relevant documents prior to close.
Document Library
Contains a library of pre-built document templates.
Interoperability (2)
MERS Integration
Integrates with the Mortgage Electronic Registry System (MERS).
LOS Integration
Integrates with loan origination systems.
Borrower Tools (2)
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Borrower Portal
Provides lenders with a borrower portal to collect documents and streamline borrower interactions.
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Comparison
Provides borrowers with a loan comparison tool.
Lender Tools (4)
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Loan Pipeline
Contains a dashboard for lenders to view their pipeline of loans from application to close.
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Credit Pull
Automates borrower credit pulls.
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Workflows
Allows for the creation and customization of application workflows.
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Mobility
Provides a mobile-optimized application portal.
Agentic AI - Construction Loan Management (1)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Agentic AI - Digital Mortgage Closing (1)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Loan Origination (8)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Accounting Integration
Integrate with a third-party accounting system
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Mortgage CRM (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI (4)
Cross-System Integration
Automatically fetches and syncs data from credit bureaus, CRMs, and banking systems.
Multi-Step Planning
Uses AI to autonomously plan and execute underwriting processes, including credit checks, risk scoring, and fraud detection.
Autonomous Task Execution
Reviews applications, identifies missing data, requests documents, and advances files autonomously.
Autonomous Task Execution
Uses AI to classify uploaded documents and extract key information.
Reporting & Analytics (3)
Export Capabilities
Allows exporting reports in Excel, CSV, PDF, or Google Sheets formats.
Custom Reports
Enables building customized reports for internal teams and stakeholders.
Dashboards & Visualizations
Presents lending data, performance metrics, and risk insights visually.
Compliance & Security (3)
Audit Trails
Logs all system activities for compliance, reporting, and transparency.
Role-Based Access Control
Limits data access based on roles and permissions.
KYC/AML Compliance
Conducts identity verification and monitors suspicious transactions.
Additional Functionality (91)
Third Party Loan Origination
Loan Servicing
Process of collecting loan interest and escrow payments from a borrower.
Outsource Processing
Pre-Qualification
The initial step in the mortgage workflow
Loan Origination
Process of securing a loan from a bank or any other lender.
Visual Presentation
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
For Brokers
Used by brokers
Credit Reporting
Report customer payment history and outstanding debts to credit bureaus
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
API
Application programming interface that allows for integration with other systems/databases
Client Database
Electronic storage of stakeholder contact information
HUD Settlement Statements
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Government Loans
For Borrowers
Promissory Notes
Multi-Branch
Expand services to areas outside of the home location, functioning as an extension of the home location.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Lender Search
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Document Storage
Store and organize documents in a centralized system
Marketing Automation
Automate workflows and trigger campaigns based on customer actions
Contact Management
Manage, organize, and store contact information
Amortization Schedule
Create a table of loan payments showing dates, amount of principal, amount of interest, and remaining balance
Customer Statements
Reports that show customers their invoices, payments, and balance on the account
Electronic Applications
Payment Tracking
Track sent and received payments, invoices, and bills.
API
Application programming interface that allows for integration with other systems/databases
Pipeline Management
Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
Workflow Management
Create, design and manage workflows for repetitive tasks
Online Applications
Ability to fill out and submit application forms on the web
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Payment Collection
Tracking, managing, and initiating the transfer of funds for overdue customer payments
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Status Tracking
Track the status over time for a request, process, asset, or transaction
Scheduling
Plan availability and assign specific time slots for tasks and resources
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Document Storage
Store and organize documents in a centralized system
Activity Tracking
Track and document all activities across devices, networks, and other systems
Data Import/Export
Import and export data to and from software applications
Loan Processing
Collect, organize, and prepare loan information to send to the lender for approval
Cash Flow Management
Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period
Risk Management
Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
Dashboard
Assembly of graphs and charts for visualizing and tracking statistics/metrics
For Commercial Business
Provides commercial businesses with funds to finance various needs
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Financial Analysis
Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Configurable Workflow
Configure existing workflows to meet your organization's needs
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Loan Origination
Process of securing a loan from a bank or any other lender.
Customizable Reports
Alter the layout and content of reports
Loan Portfolio Management
Assess and control risks associated with the credit process of each loan portfolio/account
Secure Data Storage
Securely stores data to prevent data loss or breaches
ACH Payment Processing
Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Document Management
Store, manage, and track all electronic documents in a centralized location
Borrower Management
Searchable database of information about loan borrowers
Credit Check
Process to evaluate a person's creditworthiness and their ability to manage debt and make timely payments
Risk Assessment
Initiate collection and analysis of known risks
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Real-Time Reporting
Active reporting of data and metrics
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Contact Management
Manage, organize, and store contact information
Automated Decisioning/Underwriting
Automate loan approval rules and risk analysis to determine acceptable loan terms for a borrower
Customizable Branding
Add customized logos and colors to align with company branding
Task Management
Create, manage and track all task activities and progression
Loan Management
Distribution and delivery of funds to approved borrowers
Rules-Based Workflow
Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Client Management
Manage contact details and communication with clients
Electronic Signature
Digitally sign online documents
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Task Scheduling
Track and manage the scheduling of tasks
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Document Templates
Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Multi-Company
Manage the accounting and financial aspects of multiple locations or companies in a single location
Electronic Payments
Electronically collect payments for goods or services
Pricing Management
Tool used to determine accurate pricing and product eligibility for borrowers
Customer Management
Store and organize information about customers and previous interactions
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat



