MSG91 Reviews (199)

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MSG91 Reviews (199)

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4.5
199 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the excellent support provided by MSG91, highlighting the team's responsiveness and helpfulness during setup and troubleshooting. The platform is valued for its ease of use and reliable message delivery across multiple channels, making it a dependable choice for businesses. However, some users note that the user interface could be improved for better navigation.

Pros & Cons

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SG
Sudhakar G.
Founder
Small-Business (50 or fewer emp.)
"Highly Responsive Support Team You Can Count On"
4.5/5
What do you like best about MSG91?

Availability and responsiveness of the support team. API Integration was smooth as well. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

Timelines for approving and onboarding as a startup Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Msg 91: Always On-Time Support and Service"
5/5
What do you like best about MSG91?

We have been using Msg91 for the last six months and are pleased with the consistent quality of service. The support team has always been responsive and timely. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

As of now no issues , very good service. Review collected by and hosted on G2.com.

AC
amol c.
CEO
Small-Business (50 or fewer emp.)
"Easy-to-Use Platform"
5/5
What do you like best about MSG91?

Easy to use platform,with all intigrated sections Review collected by and hosted on G2.com.

What do you dislike about MSG91?

nothing.................................... Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

Hi Amol!

It is truly inspiring to play a part in dynamic EdTech platform's mission of connecting teachers with their dream careers!

Knowing that our WhatsApp and SMS APIs are helping you automate vacancy alerts and interview bookings to change lives in the EdTech space makes our work so much more meaningful. I’ve shared your heartening feedback with Nishant; he is genuinely touched to know this.

We’re also thrilled to see you using Hello to humanize your support operations and communication automations-it’s the perfect way to ensure every teacher and recruiter feels heard. At MSG91, we pour our hearts into minimizing complexity because we want you to spend your energy on your mission, not on technical hurdles. We believe that empowering platforms with a seamless, click-and-go experience is the best way to help you scale without the stress.

Every update we make is focused on keeping our tools the most affordable and user-centric in the market. Thank you for letting us be a part of your success story!

Sahil Z.
SZ
Sahil Z.
"Reliable WhatsApp Service with Great Support"
5/5
What do you like best about MSG91?

I like the WhatsApp feature of MSG91. It's a good third-party service, and I believe the pricing it offers is really good in terms of cheapness and effectiveness. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

I found the initial setup challenging at first, but it was nice after I got help from the support team. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

Hi Sahil!

We are grateful for choosing MSG91 for your WhatsApp bulk messaging. We are so happy our support team was there to help you cross the finish line. Our support team aims to provide the best solutions instantly, as we take pride in being the best in the industry when it comes to guiding our users. At MSG91, we are truly proud to be your partner in broad-level communications, ensuring you can reach your audience effectively.

For any further configurations and help tutorials, we are fully equipped with video tutorials and help documents right inside the platform to enhance your experience.Please note that we are continuously improving our platform towards modernization and expanding our DIY suite to make your experience even more seamless.

Please keep the feedback coming, as it helps us simplify our tools even further. Your support is the fuel that keeps us going, we’re not just building a platform; we’re building a conversation with you.

See how MSG91 improved
Rhai .
R
Rhai .
"Reliable SMS Delivery, Great Support"
4/5
What do you like best about MSG91?

I like that MSG91 offers 24-hour support and has a technical team capable of fixing technical issues. I also appreciate having a dedicated relationship manager who assists and helps my business. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

I think the support team could be stronger. They need to be able to identify and review technical issues or in-depth data instead of just replying with usual responses. Review collected by and hosted on G2.com.

SP
Samrudhdhi p.
"Quick Resolution, Excellent Support for SMS Issues"
5/5
What do you like best about MSG91?

I appreciate the support from Damini Bharthare. She was very helpful, professional, and responsible in resolving my SMS delivery issues quickly and efficiently. Her efforts ensured that everything worked smoothly, making my experience with MSG91 really good. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

I was facing SMS delivery issues, but they were resolved quickly. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

Hi Samrudhdhi!

It feels great to know Damini could step in and get your SMS delivery back on track so quickly.

Thank you so much for the shout-out and for trusting MSG91 for SMS integrations. We’re working hard every day to upgrade our systems, and honestly, we are looking for more feedback like yours—it’s the only way we can keep improving our system for you. So please, keep them coming!

Your trust is the fuel that keeps us going—we’re not just building a platform; we’re building a lifelong conversation with you.

Malik Ishtiaq H.
MH
Malik Ishtiaq H.
"Effective Messaging Solution with Excellent Support"
5/5
What do you like best about MSG91?

I really appreciate the support from MSG91. The initial setup was easy, which made starting with the service smooth. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

I need a report for my agents on how responsive they are when they receive leads and their delay in answering. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

Hi Malik!

It’s a pleasure to support your business journey! At MSG91, we are proud to be your communication partner, helping you manage high-volume WhatsApp messages securely. We are thrilled that you are using WhatsApp Marketing and our Hello platform to coordinate multiple agents and resolve queries efficiently.

Regarding agent responsiveness, we have a deep Analytics Dashboard in Hello that provides detailed Working Hour reports and performance metrics.These tools allow you to monitor productivity, identify peak periods, and see exactly how your agents are handling leads. Sharing the help doc link. Do check that out!

Please keep such feedback coming, as it helps us ensure our platform remains the best tool for your team’s success.

Never hesitate to reach out, our support team is always right here and genuinely happy to help with anything you need.

It’s your support that makes this journey worth it. We’re in the business of messages, but we truly value the bond we share with you.

See how MSG91 improved
MS
Madhur S.
"Useful tool with collaborative information and excellent support"
4/5
What do you like best about MSG91?

MSG91 is a very great tool that has all the features. The team is also very supportive and all integrations are possible. The API is available, which makes it very easy to use. Its user interface is also very good. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

No, there is nothing like that. Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

Hi Madhur!

It’s truly heartening to hear how MSG91 has become such a vital part of your Health & Wellness journey. In an industry where a timely reminder can make a real difference, we are honored to be the engine behind your patient engagement. Knowing that our Voice AI Bot acts as a virtual health assistant, slashing your support costs while keeping care personal, is exactly why we build these tools. Whether you are using our WhatsApp API for dosage instructions, scheduling appointments, or sending blood sugar level reminders, we are here to ensure your communication is as healthy as your customers. We also love seeing you use our Email API for abandoned checkout reminders to ensure no one misses out on their wellness essentials.

Since you mentioned there is "nothing to dislike" and that our API integration and UI have been a "great" experience, we noticed your 4-star rating. We always strive for a perfect 10/10, so if there’s any small detail we can polish to earn that 5th star, please let us know! Your support is the heartbeat of our innovation, and seeing a 5-star review would be a huge boost for the team working to keep your Voice AI and WhatsApp automation running perfectly.

It’s your support that makes this journey worth it. We’re in the business of messages, but we truly value the bond we share with you.

Srimath S.
SS
Srimath S.
"Effortless Messaging with Stellar Support"
4/5
What do you like best about MSG91?

I like that MSG91 is a straightforward and easy-to-use platform with a better UI. I appreciate the support and features, as well as the full dashboard. The initial setup was quite simple and was made even easier with the guidance of their support team. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

Slightly better pricing Review collected by and hosted on G2.com.

Neha S.
NS
Neha S.
"Exceptional Support and Smooth Setup Experience"
5/5
What do you like best about MSG91?

I appreciate the overall services and the supportive experience with MSG91. I was particularly grateful that Mr. Pratayksh resolved my issue with the email template very gracefully. It was a smooth experience setting up MSG91, and it helps me easily create email templates for my use case. Review collected by and hosted on G2.com.

What do you dislike about MSG91?

nothing Review collected by and hosted on G2.com.

Response from Ragini Pawar of MSG91

Hi Neha!

It’s a pleasure to support a growing business like yours! We’ve shared your kind words with Mr. Pratyaksh, he is absolutely thrilled to hear that he could resolve your query so gracefully and make your onboarding experience a smooth one.

A huge thank you for trusting our SMS API and Email service for your transactional messaging and secure verification. We are so glad to hear that our platform makes it easy for you to create the templates you need for your specific use cases. Knowing that we are helping you build a reliable and secure connection with your users is what drives us to keep improving our DIY platform.

Please keep such feedback coming, as it’s exactly what helps us grow and serve you better!

We don’t just send texts, we build bridges. Your support is what makes this journey meaningful, and we’re honoured to have you with us.