MetaCompliance’s customer support is truly exceptional, and Sean plays a big part in making it so. Every month, he takes the time to schedule meetings with us, where he doesn’t just check in to ensure everything is running smoothly—he goes the extra mile. Sean shares helpful insights about the latest courses and phishing trends, keeping us informed and ahead of potential risks. He also takes the time to demonstrate MetaCompliance’s newest features in a clear and practical way, making sure we understand how to use them effectively in our daily work. It’s this level of care and attention that makes their support feel less like a service and more like a partnership. Review collected by and hosted on G2.com.

Adding helpful videos would improve onboarding process Review collected by and hosted on G2.com.

Having never used MetaCompliance system before, I have found it extremely easy to use and beneficial for our company's compliance training and policies. The system is straightforward with useful reporting features and simple to create interesting and engaging training materials. The MetaCompliance Security training received from Lucia and the team has been excellent with regular support and touch-point meetings, as well as further training and support from system expert Connal. Meta seamlessly integrates with Teams which is used heavily by our teams at Weev and again provides easy access to the training and compliance system. meta has been extremely straightforward to setup and implement across the business, which is particularly beneficial for a small start-up like ourselves. I use it as lead admin on a weekly basis and track our progress through campaigns and training. Review collected by and hosted on G2.com.

The reporting function of user completion could be more user-friendly i.e. an overall report listing % completion of all courses/campaigns/policies in one space giving breakdown by employee. Review collected by and hosted on G2.com.

We have a subscription to MetaCompliance and another major competitor. We chose to add MetaCompliance to our offerings because it allows us to build our own training course using their modules and incorporating our own. Also, a big plus is that we can create our own quizzes for custom content we create and add into a course. The competitor does not allow this. Also, when we contact support with an issue, we get an answer almost immediately, often with a personally created video showing us exactly what we need to do while narrating the video using our personal name. It is almost as good as a realtime screenshare. I never worry that any issue is going to go unresolved. The competing product's support often takes a full day for a reply and almost always is a link to a somewhat related article. Very frustrating! Review collected by and hosted on G2.com.

The UI is a still not as intuitive as I would like but improving. Since we are a US-based company, some of the modules are not as acceptable given the UK-based focus for many. However, it is obvious that this is improving! Review collected by and hosted on G2.com.

- Easy to use platform, with both basic and advanced modes for user trainings

- Wide range of content available, on all levels and for all purposes (security, GDPR, financial compliance)

- Easy to deploy and integrate into existing company processes

- Platform has multiple capabilities: fake phishing, great reporting functions, security campaigns, professional development follow-up etc.

- Very professional and truly service-minded organisation (great intake process & customer service)

- Very good value for money

- Reporting module and risk management greatly improved recently (Q4 2024) Review collected by and hosted on G2.com.

- Some processes (setting up campaign) are not always clear

- Courses can seem cartoonish (=childish) to some users)

- Reminders can not be set from course to course but only for the entire platform Review collected by and hosted on G2.com.

The best aspect of MetaCompliance Security Awareness Training is its engaging and interactive approach to educating users. It simplifies complex cybersecurity concepts into easily digestible content, making it accessible for all skill levels. Its modules and real-world scenarios help me understand specific threats, ensuring I stay informed and proactive about security risks. Review collected by and hosted on G2.com.

One area for improvement in MetaCompliance Security Awareness Training is the occasional lack of depth in certain modules, which might leave more advanced users wanting additional detail. Finally, incorporating more frequent updates to address emerging cybersecurity threats would ensure the training stays relevant. Review collected by and hosted on G2.com.

We are using Metacompliance for just about 5 months now. However the training was excellent. Their customer team is very helpful with a lot of additional webinars which are short, and focused on specific topics which helped us a lot in integration.

Our users found the system easy to use and understand which is one of the most important things for us at the moment.

MetaCompliance has everything we required and even more. Review collected by and hosted on G2.com.

Probably the biggest downside with this tool is that since we set up and publish a campaign we are not allowed to edit or change certain specifics, however it is a technical limitation at the moment. Review collected by and hosted on G2.com.

The use of interactive content and compulsory engagement Review collected by and hosted on G2.com.

Can be difficult to navigate when building courses and also usage reporting. Review collected by and hosted on G2.com.

We are very satisfied with the quick, straightforward, and extremely competent support. The trainings are easy to create, very user-friendly, and easy to understand. Review collected by and hosted on G2.com.

We have no negative things to report. Review collected by and hosted on G2.com.

- We have received a lot of support from each of the reps we have had over the past few years, most recently from Callum O'Brien.

- There is a lot of cyber security content to create a solid training schedule across the year.

- It's quick and easy to create content such as phishing emails and courses.

- Correlating results and uptake of courses is very straightforward and clear. Review collected by and hosted on G2.com.

- We have had some issues in relation to whitelisting emails for phishing simulations, however this was a while ago and we received a lot of support whilst the issue was getting resolved. Review collected by and hosted on G2.com.

MetaCompliance is a great platform for building security awareness training. It’s user-friendly, and the content, along with short videos, makes the training easy to understand and allows longer sessions to be broken into manageable parts. The reporting features are also very useful for tracking progress.

The FAQ questions as well are really helpful.

I have been working with Sean Russell for over a year, and he is very supportive. I find the monthly meetings particularly useful, as he shares updates, provides advice on various system-related topics, and training related. Thanks Sean for all your support. Review collected by and hosted on G2.com.

I am happy with MetaCompliance. It might be useful to have the ability to amend training after it’s uploaded, with a margin of 2–3 hours for any changes. Review collected by and hosted on G2.com.