Their portal is fairly easy to navigate but the best part about Megaport is their Support. They are very responsive and incredibly helpful. You’re not just speaking to a bot but an actual human who really understands the platform and product they are providing. Review collected by and hosted on G2.com.

If you are not familiar with their portal then it could be a bit confusing. However, this is mitigated by the various ways to contact support to ask for assistance whether by chat feature, your CSM, or email. Review collected by and hosted on G2.com.

1 - The user interface is easy and intuitive to work with.

2 - Commissioning or decommissioning a service takes only a few clicks.

3 - Services are on a monthly rolling contract, so there’s no yearly commitment.

4 - The API covers all your needs, so the sky is the limit for integration. Review collected by and hosted on G2.com.

I don’t have much to complain about with the service overall. We recently had an issue while onboarding a circuit that required Megaport support, but because of the time zone difference, it took some time to get someone from support available for live troubleshooting. Review collected by and hosted on G2.com.

Very easy to request new services and also a very reliable product. We've been using Megaport now for over 10 years and have never had an outage. Review collected by and hosted on G2.com.

Most of the data centers we wok in already have a Megaport connection in the co-location. Which makes it very simple to connect to.

Only in a few instances have we run into a co-location that didn't already have a Megaport presence and therefore we would have to rely on a telecom provider to be the last-mile to get us connect to the closest Megaport co-location. Review collected by and hosted on G2.com.

The flexibility of the platform stands out most — Megaport offers a wide range of services that accommodate diverse architectural needs, with the ability to scale bandwidth up or down on demand. Additionally, services are fully configurable through Terraform, enabling consistent, repeatable deployments with minimal manual effort.

The support from Megaport has been fantastic. The account team meets with me regularly for ongoing guidance, a dedicated architect helps align decisions with our business strategy, and their developers have been collaborative in enabling new features on the Terraform provider when needed. Review collected by and hosted on G2.com.

One ongoing challenge is that the staging portal doesn't always reflect the same configurable services as production — for example, red/blue diversity services may be limited to a single diversity option at a given location. Since Terraform code is developed and tested in lower-tier environments like staging, the inability to fully validate configurations before a production rollout is a meaningful gap in the deployment workflow. Review collected by and hosted on G2.com.

If you, like me, are dealing with multi-cloud architectures across multiple sites, Megaport is a game changer. It provides easy access to Direct Connect/ExpressRoute services for locations that may not otherwise have those capabilities available locally. The platform is also straightforward to deploy and manage, especially when handling complex routing and CIDR design across hybrid and multi-cloud environments. Review collected by and hosted on G2.com.

At this stage, as I’m still in the PoC/PoV phase, Megaport has been able to meet all of my design requirements. However, pricing could become a challenge in the future when compared with some native cloud platform services and direct integrations. Review collected by and hosted on G2.com.

Megaport’s platform is built on reliability and clear, predictable pricing, which made onboarding refreshingly straightforward. What really stands out is how fast I can make changes now, provisioning tasks are done in minutes. Once a port is live, the catalogue of cloud and network services feels almost limitless, and the UI makes exploring new paths genuinely intuitive. I’ve ended up discovering entirely new workflows simply because experimenting on the platform is so effortless. Review collected by and hosted on G2.com.

It isn’t available at every branch location and seems to be focused solely on the data centre. Review collected by and hosted on G2.com.

Very flexible deployment scenarios, intuitive Portal with metrics, very competitive pricing and a ever increasing product offering. Very powerful integration with our existing CI/CD pipeline for both provisioning and decommissioning as needed Review collected by and hosted on G2.com.

Account management is a bit short when creating new account roles. As an example there is, as of now, there is no way to add additional roles to an existing pre-defined role Review collected by and hosted on G2.com.

Megaport is one of the best technologies I’ve ever seen Review collected by and hosted on G2.com.

Megaport is one of the best technologies I’ve ever seen. I’m currently working with Brian Bauman, and he has exceptional knowledge. I’ve learned a lot from him Review collected by and hosted on G2.com.

I’ve found Megaport’s point-to-point connectivity to be genuinely beneficial, delivering quality service at a good price, and I have absolutely no complaints. The initial setup was extremely easy, which made the overall experience smooth and straightforward from the start. Megaport also offers integrations with nearly every leading cloud provider, direct to our rack, with diverse path options and low latency. Overall, the service has been rock solid and has performed exactly as sold. Review collected by and hosted on G2.com.

I have no complaints whatsoever about Megaport. Review collected by and hosted on G2.com.

Amazing services, amazing technical team, amazing account managers, front line 5 star support... one of the best companies I've ever worked with. Review collected by and hosted on G2.com.

Nothing, this company has not had a single downside since joining as a customer over 3 years ago. Review collected by and hosted on G2.com.