Matter Reviews (1,190)

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Matter Reviews (1,190)

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4.7
1,190 reviews

What do users say?

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Users consistently praise the ease of use and thoughtful recognition features of Matter, which streamline the process of acknowledging colleagues' contributions. The platform's intuitive design and engaging templates make it simple for teams to send personalized kudos, fostering a positive work culture. Some users note a desire for deeper customization options, but overall sentiment remains highly favorable.

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Joe T.
JT
Joe T.
Marketing Coordinator
Small-Business (50 or fewer emp.)
"A Wonderful Way to Recognize Colleagues and Boost Workplace Morale"
5/5
What do you like best about Matter?

You can acknowledge the people that matter, your colleagues, and reward them extra for their hard work. Its the best thing we have ever used to boost the staff morale and also reward the team for what they deserve. An excellent investment Its the best thing we have ever used to boost the staff morale and also reward the team for what they deserve. An excellent investment Its the best thing we have ever used to boost the staff morale and also reward the team for what they deserve. An excellent investment Its the best thing we have ever used to boost the staff morale and also reward the team for what they deserve. An excellent investment Its the best thing we have ever used to boost the staff morale and also reward the team for what they deserve. An excellent investment Its the best thing we have ever used to boost the staff morale and also reward the team for what they deserve. An excellent investment Review collected by and hosted on G2.com.

What do you dislike about Matter?

There is nothing I dislike about matter, it is a wonderful tool to increase morale in the workplace Review collected by and hosted on G2.com.

Denis K.
DK
Denis K.
Owner & Art Director @ Deka Agency
Small-Business (50 or fewer emp.)
"Simple, fun and actually makes our remote team feel closer"
5/5
What do you like best about Matter?

I love the branding of Matter and the playful style it brings. The simplicity of the chatbot integrated into our Slack makes it so easy to use, and we have become very accustomed to it. The genuine value behind the product is evident in how Matter communicates with us as customers. Their team is amazing, very engaged, and genuinely interested when we have questions or suggest features. Kudos make a big difference sometimes, supported by inside jokes, memes, and emojis, creating a genuine difference for us as a team. Review collected by and hosted on G2.com.

What do you dislike about Matter?

We have some features we don't use, but not because we dislike it. It's relatee dto our team culture and vibe, so yeah, nothing to dislike really :) Review collected by and hosted on G2.com.

Sidharth M.
SM
Sidharth M.
Small-Business (50 or fewer emp.)
"Matter review"
5/5
What do you like best about Matter?

The platform provides a seamless and enjoyable way to acknowledge the contributions of others. It encourages a culture of recognition by making the appreciation process simple and engaging. Its clean design and ease of use create a positive experience for users, making it easy to share thoughtful feedback and recognition. Review collected by and hosted on G2.com.

What do you dislike about Matter?

At times, the images feel too large and visually dominant, which can distract from the core message and the appreciation being shared. Giving greater emphasis to the written recognition would help preserve its impact. Additionally, introducing small incentives for recipients—such as badges, achievements, or recognition displayed in Slack—could make the experience more rewarding and encourage engagement. Review collected by and hosted on G2.com.

Response from Sam Lepak of Matter

Thanks for the feedback, Sidharth. You can now customize the kudos background and text color to make the text standout more against the background card. Hope this helps! Appreciate you being a valued customer of Matter. 💜

Arkadiusz B.
AB
Arkadiusz B.
Senior Software Developer
Small-Business (50 or fewer emp.)
"Efficient Team Recognition with Seamless Slack Integration"
4/5
What do you like best about Matter?

I used Matter to show appreciation to coworkers, which helped highlight the most helpful employees. It was easy to integrate with Slack, which meant I could do everything from one tool, making it easier. The setup took just a few minutes. I also appreciated how it showed the MVP of the week. Review collected by and hosted on G2.com.

What do you dislike about Matter?

I dont think there was anything Review collected by and hosted on G2.com.

Response from Sam Lepak of Matter

Thanks for the feedback, Arkadiusz. Admins have full control over Feedback Friday notifications. Also, you are able to disable these notification reminders at a user level. Appreciate you being a valued customer of Matter. 💜

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Empowers Team Recognition, Needs UI Improvement"
4/5
What do you like best about Matter?

I like how Matter lets you be very specific about what you want to outline and customize it. It’s not just a regular KUDO or thank you note; you can highlight specific qualities or accomplishments. I also find it super easy to set up. Review collected by and hosted on G2.com.

What do you dislike about Matter?

I think the UI could be improved. Especially with the Slack app, sometimes when you click the drop down, it gives you an error before actually inputting any content. So just some minor UI things. Review collected by and hosted on G2.com.

Response from Sam Lepak of Matter

Thanks for the feedback, Gustavo. We had a recent issue with the app failing due to a Slack bug. Happy to share that issue has been resolved. If anything else shows up, please email us at: hello@matterapp.com Appreciate you being a valued customer of Matter. 💜

Amanda G.
AG
Amanda G.
Account Executive & Client Success Strategist
Mid-Market (51-1000 emp.)
"People will work more for praise, than a raise!"
5/5
What do you like best about Matter?

I love that its all about sharing and caring. Being able to praise who I want when I want on a public/team platform is awesome. I love that we can let people know that their time/productivity/attitude, etc doesn't go unnoticed Review collected by and hosted on G2.com.

What do you dislike about Matter?

I would prefer if creating the memes to post the communication on would be easier. It was tough to understand and get around at first. But after I got the hang of it, no issues. Review collected by and hosted on G2.com.

Jamie Lynn C.
JC
Jamie Lynn C.
Head of People Ops
Small-Business (50 or fewer emp.)
"We’ve been using the product for almost 2 yrs"
5/5
What do you like best about Matter?

I had the opportunity to offer feedback in the early days on the product and the feedback was always taken. Today, I appreciate the automation of the product, helpful reminders, and exceptional customer support Review collected by and hosted on G2.com.

What do you dislike about Matter?

Occasionally, it cycles through repeated content, such as GIFs. Review collected by and hosted on G2.com.

Response from Sam Lepak of Matter

Thanks for the feedback, Jamie. We plan on adding additional Feedback Friday settings, such as more control over GIFs and notifications, etc. Stay tuned... Appreciate you being a valued customer of Matter. 💜

Bennie  V.
BV
Bennie V.
Marketing Content Manager
Mid-Market (51-1000 emp.)
"Effortless Recognition & Reward, Perfect for Remote Teams"
4.5/5
What do you like best about Matter?

I like how easy it is to grant and receive coins, share shoutouts with the team, and exchange coins for gift cards across different countries. We're a remote team with over 70 members across different countries, and this reward and acknowledgment system makes it easy to share and celebrate each other's wins. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Nothing to dislike so far. It would be great if it includes team-building activities as well, though. Review collected by and hosted on G2.com.

Katherine P.
KP
Katherine P.
Recruiting Coordinator
Enterprise (> 1000 emp.)
"Effortless Onboarding and Engagement—A Game-Changer for Our Team"
5/5
What do you like best about Matter?

Getting new hires set up is painless. The platform collects birthday and anniversary dates automatically, so people are included in celebrations right away. The interface is intuitive enough that people figure it out without training, though the customer support that they offer is incredible. The platform fit seamlessly into our current work flow and systems. It was easy to implement and has made employee engagement and recognition something we all participate in daily now. The software has really improved work experience and even pointed out staff that was overlooked previously. Can’t say enough! Love using it, and so does my team. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Nothing to share other than for a tool that we use every day, it has been nothing but a great addition and resource. Review collected by and hosted on G2.com.

Preeti K.
PK
Preeti K.
Project Manager
Information Services
Enterprise (> 1000 emp.)
"Effortless Recognition and Communication—A Daily Essential"
5/5
What do you like best about Matter?

The automated birthday and anniversary celebrations are genuinely helpful. I used to keep a spreadsheet and set calendar reminders, which worked until it didn't. Now it just happens. The team gets a notification, people can add their own messages to the card, and I'm not the bottleneck. I also like that it doesn't feel impersonal even though it's automated. The messages people write are heartfelt. The whole platform has transformed how and how often we communicate to each other. It has improved communication and brought back necessary recognition company wide that was missing. The platform is easy to integrate and implement and works in connection with our current softwares. Additionally, the customer support is phenomenal! This is the first employee software that I’ve actually implemented daily and enjoyed the experience. Review collected by and hosted on G2.com.

What do you dislike about Matter?

Nothing to share, this is a tool that I use daily now. Review collected by and hosted on G2.com.