What I like best about Maqsam is that it is easy to use and reliable. We use it every day to receive calls from our clients and to make outgoing calls. The call quality is clear, and the system helps us manage our work efficiently. It also provides useful reports that help us monitor our team performance. Overall, Maqsam has improved our productivity and made communication with our clients easier. Review collected by and hosted on G2.com.

I do not have any major issues with Maqsam. Overall, the system works well and meets our needs. It is reliable, easy to use, and helps our team manage calls efficiently. We are satisfied with its performance and the support it provides for our daily operations. Review collected by and hosted on G2.com.

Maqsam was the first Arabic-native call routing system I worked with, and that alone made a significant difference in how we operate across GCC markets. What stood out most was how well the platform understood the regional context from Arabic IVR flows to local number management across UAE, KSA, Kuwait, Bahrain, Oman, and Qatar.

Beyond that, the API capabilities were a real advantage being able to pull call data programmatically allowed us to build custom monitoring and reporting systems directly on top of Maqsam's infrastructure. The call analytics and agent performance visibility also gave us the foundation to track inbound volumes by queue and country, which was critical for our daily CS operations. Overall, it's a platform that genuinely fits the GCC contact center environment in a way that generic global tools simply don't Review collected by and hosted on G2.com.

The initial integration phase during the first three months was a bit challenging — there were some hurdles in getting everything set up smoothly on our end. We also experienced multiple service disruptions during that period, and what made it difficult was that these were not communicated to us upfront. Being notified in advance about planned maintenance or known issues would have helped us prepare and manage customer impact more effectively. Review collected by and hosted on G2.com.

I really appreciate the mobile app from Maqsam. It makes it super simple for me to get in touch with my leads on the go, just like making a regular phone call without feeling like I'm using an external app. The auto transcription after calls is fantastic, too. It helps me map exact call details directly to my CRM and also allows me to send the data to AI for further analysis. This functionality provides me with more valuable insights. The initial setup was quite easy, thanks to their detailed guidance and the support from their representative. They also offered some free minutes to test the system, which was helpful. Review collected by and hosted on G2.com.

So far, I think the web app calling through the web app is a bit laggy at times as compared to the mobile device. Sometimes when I want to call from the desktop, web-based solution, I'm not able to get the same seamless experience that I get from the mobile app. Review collected by and hosted on G2.com.

What I like best about Maqsam is how reliable and easy-to-use their communication platform is. It significantly improves call management and overall team productivity, making daily operations much smoother.

I would also like to highlight that Ms. Hadeel has been exceptionally cooperative and supportive throughout our experience. She consistently provides outstanding service and ensures that everything runs seamlessly.

Additionally, the support team is highly responsive, professional, and always willing to assist, which makes a big difference in maintaining a positive experience with Maqsam. Review collected by and hosted on G2.com.

One area that could be improved in Maqsam is the search functionality within the platform. At times, it can be difficult to quickly find specific contacts or records, which may affect efficiency during busy work periods. Review collected by and hosted on G2.com.

I like the ease of use, reliable call quality, and the flexibility Maqsam provides for managing our team. Features like sticky agent routing, call tracking, and CRM integrations make daily operations much smoother. Their support team is also responsive and cooperative. The setup process was smooth and straightforward, and their support team was very helpful during onboarding. Maqsam has been central to centralizing our communication operations and improving call management across different locations. It has resolved issues related to missed calls, agent distribution, call tracking, and team monitoring. We use it alongside our CRM system to manage leads and sales follow-ups, and it has helped us handle inbound and outbound calls efficiently, monitor team performance, and improve customer response times through its integrations. I also appreciate how sticky agent routing improves customer experience by connecting callers to the same agent whenever possible, while call tracking helps us monitor performance and reduce missed calls, and CRM integrations keep lead follow-ups organized. Additionally, the platform is stable, and the overall experience has been very smooth. Most of the features we need are already available. I also like their responsive and cooperative support team. Review collected by and hosted on G2.com.

Honestly, there isn't anyting major we dislike. Review collected by and hosted on G2.com.

Maqsam offers an excellent, stable, and high-quality telephony solution. We have been using it at Novakid for over 5 years now, and the reliability has been outstanding. The support team is incredibly responsive and fast — any issues are resolved quickly. What stands out the most is the continuous improvement over the years, including the adoption of AI tools that have genuinely enhanced our operations. Maqsam is undoubtedly the best telephony provider in the MENA region. Review collected by and hosted on G2.com.

Honestly, there is very little to dislike about Maqsam. After over 5 years as a client, the experience has been overwhelmingly positive. Minor UI improvements could always be made, but nothing that significantly impacts our day-to-day operations. The team is always open to feedback and continuously works on improvements. Review collected by and hosted on G2.com.

I like that Maqsam provides UAE-based numbers, which have helped us increase our call pickup rate and improve customer relationships. It's great that features like call transcripts allow us to share customer feedback with relevant teams easily for quick resolution. The call whispering feature is helpful, especially for training interns, as it enhances call quality by allowing us to guide them during calls. I also appreciate Maqsam's detailed reports on each employee's involvement, which is important for team accountability. The initial setup was very simple, just a matter of a few clicks. Review collected by and hosted on G2.com.

Sometimes the call quality drops despite having high-speed internet, and the audio can become a problem. After connecting to a customer, sometimes the audio suddenly drops or lowers to a level below audibility. This affects client engagement, creates distractions, and makes it difficult to understand the conversation. Review collected by and hosted on G2.com.

What I like best about Maqsam is its reliability and call quality. We have been using it for the last 4 years and our experience has been very good throughout. The voice quality is clear with almost no interruptions, which is very important for our daily business communication. Review collected by and hosted on G2.com.

Overall, our experience with Maqsam has been very positive. Review collected by and hosted on G2.com.

I use Maqsam to support our customers via inbound and outbound calls. I find it user-friendly with a reliable interface, which is really important for me. I also appreciate their customer success team. The Campaigns Tool stands out for me as a particularly valuable feature. The initial setup of Maqsam was simple, which was a nice start to using the service. I have been using Maqsam for a year now, and it continues to work well for our team of 50+ employees. Review collected by and hosted on G2.com.

I guess the most is that the AI studio should be a self service that allows me to configure the AI agent anytime Review collected by and hosted on G2.com.

I like the layout of Maqsam and how easy it is to use and understand. It's very easy to log in and get started. I also appreciate how it helps me call all of the accounts, making sure I can always reach them, including international calls. I actually just recommended Maqsam to a friend who needs a service like it. Review collected by and hosted on G2.com.

I think they could add more features that would make the platform just way better. In terms of the dialer itself, or maybe the layout of how it actually looks when you understand post sentiments, the caller. I think it can be cleaner and can look nice. Review collected by and hosted on G2.com.