The single-sourcing capabilities of MadCap Flare are invaluable. I love the idea that I can write repetitive content once and be able to use it in multiple places and multiple outputs. When I need to revise it, I have just one place to go and the change propagates automatically throughout all uses. It's a tremendous time-saver and makes content maintenance so much more efficient than traditional tools. Review collected by and hosted on G2.com.

Bug fixes seem to take an awfully long time to get in. New features/functionality are nice. But it seems like bug fixes get pushed to the back burner. Also, for users who are not familiar with topic-based authoring, the learning curve seems to be steeper than it used to be. Review collected by and hosted on G2.com.

I find MadCap Flare extremely easy to use now, even though it was slightly difficult to initially master. It does exactly what I want, and the web pages turn out exactly as I want. It's got all the facilities I need for interconnecting pages and making pages readable, which would otherwise be far too complicated. I need collaboration, and MadCap Flare is helpful in that regard because it allows multiple people to help me, especially when reviewing pages. I think this is far better than any other comparable software. When I started my project, it became clear that this was the only software that would do what I needed. Review collected by and hosted on G2.com.

I struggle with the appearance of tables. Getting MadCap Flare going initially was quite difficult for me. Review collected by and hosted on G2.com.

I really like the snippets feature in MadCap Flare. It lets me reuse small pieces of content across different parts of the application. If I'm using a line across various products or parts of the UI, I only need to update it once. This single source of truth reduces errors and misinformation. It's also great for productivity because instead of updating the same thing multiple times across the software, I just do it once, and it's updated instantly. I also appreciate the huge amount of YouTube videos and training courses available through MadCap's YouTube and their website. It makes the tool easier to manage independently and is a major strength over the competition. The logical workflow makes it accessible, even if you're new to it. Review collected by and hosted on G2.com.

I think the MadCap Flare online interface could be improved. It's still fairly early in its adoption, and because I'm working pretty much independently, it's not that favorable for me. The idea is it's a lightweight interface you can use across different team members to work on the same topic at the same time, but it's just not really useful for me. Review collected by and hosted on G2.com.

It eliminates rigid authoring constraints, allowing our team to leverage our internal AI assistants, ingest Markdown quickly, and achieve the team velocity needed to deploy large-scale content changes instantly. Review collected by and hosted on G2.com.

Cannot output to Markdown without an add-on. UI is out of date. Review collected by and hosted on G2.com.

Simple interface for writers that are more into communication than code Review collected by and hosted on G2.com.

Help Desk hours do not work with mine and it can be buggy Review collected by and hosted on G2.com.

Templates make the startup easy. Customizing from there is easier than having to start from scratch. Review collected by and hosted on G2.com.

Using the branching feature is confusing when you are unfamiliar with branching. Even though we have watched all the tutorials a couple of times, we still keep having conflicts and overwrites and don't know why. Review collected by and hosted on G2.com.

Admittedly, long ago... in the very beginning, I had to move from RoboHelp to Flare... it was a steep learning curve for me... but once I got it, I never looked back... After 16 years, I still learn something new and magical about Flare with every project.

Flare is often fun to work with because there are so many ways to use it. I have used it for online help, knowledge bases, and it's currently what I use for our company glossary.

There are periods of time when I am asked to or want to incorporate a new element or functionality into a project. Tech Support - especially Keaton L. - has helped me through those challenges, as needed. Those folks in TS are amazing. Review collected by and hosted on G2.com.

Because Flare is rather complex in its ways, it is definitely a challenge if I don't keep working in it... between jobs or because certain jobs haven't allowed me to use it on a regular basis, it can sometimes be a challenge to remember the processes. But those are quickly overcome. Review collected by and hosted on G2.com.

The features are industry leading. Topic-based authoring, snippets, conditional settings make for a fully customiseable output. Lovely UI to use. The team are really helpful and friendly. Review collected by and hosted on G2.com.

Steep learining curve. But if you put in the effort and watch the training videos and read the great documentation, you will get to where you need to be.

MadCap Software do MadWorld conferences for documentation professionals. The cost of entry and travel required is prohibitively expensive for me. If only an online stream attendance was available so thoese of us who cannot attend in person don't miss out. Review collected by and hosted on G2.com.

collaborative and intuitive. It helps me collaborate with my team proactively. Easy to integrate with other file formats. Easy to connect and really help our team especially in assisting customers. Review collected by and hosted on G2.com.

sometimes its really technical, and has a lot of updates but its understandable but very laggy Review collected by and hosted on G2.com.

The platform is exceptionally user-friendly, making it efficient and straightforward to handle both authoring and technical documentation tasks, as well as carrying out thorough reviews.

The support team and documentation provided by MadCap have also been extremely helpful and accurate, ensuring we can quickly find solutions to any issues that arise. Additionally, if you’re looking to customize standards or layouts, MadCap Flare is an ideal tool, offering extensive flexibility and options to tailor documentation to specific requirements. Review collected by and hosted on G2.com.

On large projects with many topics and assets, Flare may occasionally experience slow performance or lag, especially during builds. Review collected by and hosted on G2.com.