--- title: LiveChat Reviews meta\_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 810 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveChat Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [(24 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [(20 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [(19 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [(16 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [(14 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [(7 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [(6 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveChat ##### 1. Ease of Use Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [ See 24 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 2. Features Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [ See 20 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you like about LiveChat? System is very well thought out with lots of add on modules to make it easier to track and convert leads KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ##### 3. Live Chat Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [ See 19 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ![Richie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richie W.") RW Richie W. 3.5/5 "Versatile Solution with Room for Unified Innovation" What do you like about LiveChat? I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present ##### 4. Helpful Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [ See 16 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 5. Easy Setup Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [ See 14 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you like about LiveChat? Very intuitive, great customer support from the team JJ Jake J. 3.0/5 "Basic Yet Easy-to-Use Customer Chat Tool" What do you like about LiveChat? I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. ### 5 Cons or Disadvantages of LiveChat ##### 1. Not Intuitive Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [ See 7 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you dislike about LiveChat? it can be a bit confusing figuring out which products from the suite you need to achieve a certain result ##### 2. Chatbot Issues Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [ See 6 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) See Related User Reviews PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ![Tõnis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tõnis J.") TJ Tõnis J. 4.5/5 "Dynamic Customer Interaction and Chatbot Flexibility" What do you dislike about LiveChat? I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. I ##### 3. Chat Management Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ##### 4. Expensive Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) See Related User Reviews ![Marc-André M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-André M.") MM Marc-André M. 4.5/5 "Essential for Automotive Businesses" What do you dislike about LiveChat? I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicle EM Emmanuel M. Mid-Market (51-1000 emp.) 4.0/5 "Powerful AI Features, Still Room for Improved Pricing" What do you dislike about LiveChat? I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, a ##### 5. Improvements Needed Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you dislike about LiveChat? I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, a ![Hans .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans .") H Hans . 4.0/5 "Enhances Customer Interaction with Room for Improvement" What do you dislike about LiveChat? I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestio ![Adam E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam E.") AE Adam E. Data Manager Small-Business (50 or fewer emp.) 3/18/2026 "Fluid Automation, Effective Support" 4/5 What do you like best about LiveChat? I like that LiveChat is automated, so once it's set up, I have nothing more to do. I particularly appreciate the chatbots because they allow me to delegate fairly recurring Q&A. Moreover, the LiveChat support helped me a lot during the installation. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The understanding of chatbots. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat to create chatbots that assist my customers on my websites, delegating recurring questions and simplifying customer support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Mel C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mel C.") MC Mel C. 12/10/2025 "Efficient Customer Engagement with Seamless Setup" 5/5 What do you like best about LiveChat? I like how LiveChat provides ease and functionality for both customers and agents. The integration with our chatbot helps manage customer requests efficiently, even when agents aren't available. I appreciate the easy access to Customer Care that it offers our customers. I find the tagging feature great for quickly identifying groupings of chats for performance statistics and love the canned messages for ensuring consistent wording and allowing speed for agents to respond. Additionally, the initial setup of LiveChat was decently easy, and their support team was great! Review collected by and hosted on G2.com. What do you dislike about LiveChat? Nothing to dislike Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat for customer service, where it enables responses when agents aren't available, provides easy access to Customer Care for our customers, and receives requests in writing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rytis P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rytis P.") RP Rytis P. Customer Support Manager Mid-Market (51-1000 emp.) 7/17/2025 "Best among more affordable solutions" 2.5/5 What do you like best about LiveChat? LiveChat is somewhat more affordable compared to other solutions on the market. Although it lacks some functionalities that could be beneficial, its UI/UX remains superior to that of Zendesk or Intercom. Additionally, their support team, as product experts, is highly responsive and very helpful in providing guidance. Review collected by and hosted on G2.com. What do you dislike about LiveChat? - Lacking functionalities such as customer segmentation/prioritization, message translation, setting up checklists, agent notes and reminders, quick links—many of which are available as add-ons through their marketplace or partners. - Frequent service disruptions. - Ongoing technical limitations, including inability to log in via mobile devices when specific IP address restrictions are enabled, difficulty changing account email addresses without losing canned messages, an uneditable General group that requires complex routing workarounds, limited chat filtering options, and statistics that are neither very user-friendly nor insightful. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? We are relying on LiveChat solution in our day-to-day client support (handling many general inquiries, solving technical issues, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Hans .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans .") H Hans . 2/18/2026 "Enhances Customer Interaction with Room for Improvement" 4/5 What do you like best about LiveChat? I like that LiveChat is able to show the information of the customer, including the history of the chats, which makes it easier for our customers to reach out and get the help and support they need. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestions in providing responses. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat makes it easier for customers to reach out to me for questions or support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lauma M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauma M.") LM Lauma M. Ecommerce Specialist Mid-Market (51-1000 emp.) 7/7/2025 "LiveChat has helped us boost customer satisfaction and close more sales." 4.5/5 What do you like best about LiveChat? I’ve been using LiveChat for a while now on our online store, and here’s what I think: Pros: Very easy to use – setup was quick and simple Helps us answer customer questions instantly, which improves sales The chat looks professional and fits nicely on our website Great tools like canned responses and chat history save time Works well with other tools we use (like our CRM and email) They have a chat where you can get support for questions. Once you have added all needed settings, chat is easy to use. Our customer support uses it daily. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Price changes based on users, especially if you have a bigger support team Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? For our business it's mandatory to provide consultations to our customer, it's required by law. This tool supports our needs and complies with all regal rules. It also helps reduce the number of support emails we get, saving our team time. Plus, we can see what pages visitors are browsing, which helps us offer more personalized support. We can chat with them in real time, answer product questions, and guide them through the buying process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MP Marc P. Small-Business (50 or fewer emp.) 1/27/2026 "Intuitive and Effortless Customer Communication Tool" 5/5 What do you like best about LiveChat? I like how LiveChat basically has automation behind it so that we can satisfy multiple situations. It's able to scan the website for information and just use that information to answer clients' questions without us having to input more information into it. LiveChat also seemed more intuitive and was easier to coordinate with our teams. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I'd like to see more features in the reporting. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat reduces hours needed for assistance by answering common questions and automates processes to satisfy different situations using website information. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 3/19/2026 "Powerful LiveChat API Integration for Better Chat Control" 4/5 What do you like best about LiveChat? I like its API integration. Most chat platforms can not control the chat and agents through the API, but LiveChat's API features are good. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Sometimes there may be some delay when using the web; this issue does not happened in the LiveChat app. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps us build a customer service bot and helps us reduce the human cost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DL David L. Owner Small-Business (50 or fewer emp.) 2/16/2026 "Fast, Helpful Support That Always Delivers" 5/5 What do you like best about LiveChat? Good support, fast response to questions. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I can't think of any issues with the LiveChat products. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat makes it much easier to handle customer requests. Much faster than when customers filled out forms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LP Luan P. 12/18/2025 "Good UI, But Integration Needs Work" 3/5 What do you like best about LiveChat? I like LiveChat's good user interface and how it's easy to use. It's better than other options available, which makes it valuable for my sales and customer support tasks. Additionally, the setup for users is easy. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I find the integration with other systems, especially CRM like Salesforce, to be very limited and buggy. There's also weak technical support for these integrations, which is frustrating. The setup for integrations is quite troublesome (not intuitive, and very limited documentation available), even though setting up LiveChat for users is easy. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat improves communication with customers, enhancing both sales and support efforts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Oriol N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oriol N.") ON Oriol N. C Small-Business (50 or fewer emp.) 4/22/2026 Guest users or non-business users of the software, not included in G2 scores. "Useful for Website User Support" 5/5 What do you like best about LiveChat? It has been useful for the user support in my website Review collected by and hosted on G2.com. What do you dislike about LiveChat? I like everything. I don't have any complains Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I had to attend the support by myself and now it's automatic Review collected by and hosted on G2.com. 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