I find the AI features in LiveChat really helpful. They assist both our agents and visitors by answering questions with information from our articles and knowledge base. This feature reduces the number of conversations we need to have and effectively answers most commonly asked questions. I also appreciate how LiveChat helps us understand our website visitors better. We can use different greetings to connect with people on specific pages and communicate timely messages. The integration with Google Analytics is also beneficial, giving us a better insight into how people spend time on our website and those who wish to engage further. Review collected by and hosted on G2.com.

I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, and it would be great if the AI could answer those questions initially before having a real person answer. Another thing is better nonprofit pricing. The prices can be a little expensive, and nonprofits would have a hard time being able to afford that as we do. The only challenge was when they've migrated to different services as they've upgraded. Some of those migrations have been kind of messy and needed a lot of labor from our team. Review collected by and hosted on G2.com.

I like how easy LiveChat is to use, which makes managing customer interactions straightforward. I also appreciate the sound notification for incoming chats, which is really helpful because it ensures I never miss a customer message, even when I'm multitasking. The initial setup of LiveChat was pretty easy and straightforward too. Review collected by and hosted on G2.com.

It would be great to have a pop-up also when they text. I would like high visibility alerts when a new chat comes in. Review collected by and hosted on G2.com.

I love how easy it is to chat with our customers, and the backlog of chats is useful to reference back to. Review collected by and hosted on G2.com.

Honestly, not much! It really does the job for us. No complaints! Review collected by and hosted on G2.com.

Very good functionality and the right features for our team, but also the great customer support I get if I have questions or issues Review collected by and hosted on G2.com.

I don't know, it beats every other chat provider I've tried. Review collected by and hosted on G2.com.

I find LiveChat to be an incredibly valuable tool for automating our customer support department. It effectively saves us both time and money while reducing our need for staffing resources, which is a significant benefit. I am particularly impressed with the very well-written software and user interface, making it intuitive and user-friendly. The ease with which I can customize LiveChat to meet our specific needs is another aspect I truly appreciate, as it allows us to tailor the tool seamlessly to our operational requirements. Despite initial challenges understanding the integration with ChatBot, once I had a few informative conversations with the support team, I found the setup process to be quite straightforward. This experience made me confident enough to rate LiveChat a 10 out of 10 for recommending to friends or colleagues. Review collected by and hosted on G2.com.

I initially had a hard time understanding how LiveChat and ChatBot worked together. Review collected by and hosted on G2.com.

I like that LiveChat is quite easy to use, which really makes a difference in managing my website interactions. Also, the help desk functions are very good, contributing to a better customer experience and an improved help desk experience overall. The setup process was also very easy, which was a great benefit. Review collected by and hosted on G2.com.

Can't say. Not tested everything yet. Review collected by and hosted on G2.com.

Helping members on demand is pretty cool. I like that they get immediate assistance Review collected by and hosted on G2.com.

I wish that when I clicked on live chat the option for opening "helpdesk" would just be a single icon - I have to hunt for the apps widget, and find Helpdesk then enable the app. And sometimes the SSO isn't working so I have to "sign on " in the helpdesk app. Review collected by and hosted on G2.com.

Livechat is easy to use, easy to sort through who I'm chatting with, easy to send chat transcripts to myself and customers. Review collected by and hosted on G2.com.

Difficult to find where to ask for tech support. Email support@livechat.com was unresponsive. Review collected by and hosted on G2.com.

I like the straightforward operation of LiveChat. I particularly appreciate the monitoring of users who are currently on the website and the ability to contact them directly. Review collected by and hosted on G2.com.

A ticket system is missing. There is no way to create a ticket for a request that cannot be resolved immediately and then send it to an employee via email. Review collected by and hosted on G2.com.

Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! Review collected by and hosted on G2.com.

Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. Review collected by and hosted on G2.com.