--- title: LiveChat Reviews meta\_title: 'LiveChat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 810 reviews by the users' company size, role or industry to find out how LiveChat works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 810 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### LiveChat Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [(24 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [(20 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [(19 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [(16 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [(14 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [(7 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [(6 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [(5 mentions)](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of LiveChat ##### 1. Ease of Use Users value the **ease of use** of LiveChat, appreciating its efficient features for both customers and agents. [ See 24 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 2. Features Users appreciate the **flexibility and customization** of LiveChat, enhancing engagement and streamlining communication with prospects. [ See 20 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you like about LiveChat? System is very well thought out with lots of add on modules to make it easier to track and convert leads KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ##### 3. Live Chat Users appreciate the **ease of use and setup** of LiveChat, enhancing effective communication with customers. [ See 19 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361176&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat ![Richie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richie W.") RW Richie W. 3.5/5 "Versatile Solution with Room for Unified Innovation" What do you like about LiveChat? I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present ##### 4. Helpful Users appreciate the **helpful real-time interactions** of LiveChat that enhance customer support and drive revenue effectively. [ See 16 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635255&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you like about LiveChat? I like that LiveChat turns customer support into a revenue-driving function by enabling real-time interaction and improving response time. I appreciat PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you like about LiveChat? Canned responses, tags, and history, plus engagement features, make the support job easier and faster. Great support too! ##### 5. Easy Setup Users love the **easy setup** of LiveChat, appreciating its intuitive interface and prompt customer support. [ See 14 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361047&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you like about LiveChat? Very intuitive, great customer support from the team JJ Jake J. 3.0/5 "Basic Yet Easy-to-Use Customer Chat Tool" What do you like about LiveChat? I find LiveChat very easy to use, which really helps us communicate with our customers effectively. The initial setup was easy too. ### 5 Cons or Disadvantages of LiveChat ##### 1. Not Intuitive Users find the **interface not intuitive** , making it hard to locate settings and navigate between features. [ See 7 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Intuitive Experience Backed by Great Customer Support" What do you dislike about LiveChat? it can be a bit confusing figuring out which products from the suite you need to achieve a certain result ##### 2. Chatbot Issues Users experience **chatbot issues** with outdated information, lack of personal support, and overwhelming notifications during busy times. [ See 6 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews) See Related User Reviews PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ![Tõnis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tõnis J.") TJ Tõnis J. 4.5/5 "Dynamic Customer Interaction and Chatbot Flexibility" What do you dislike about LiveChat? I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. I ##### 3. Chat Management Users face **difficulties in chat management** , struggling with notifications and app accessibility during busy periods. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399617&qs=pros-and-cons#reviews) See Related User Reviews ![Nick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick C.") NC Nick C. Mid-Market (51-1000 emp.) 4.0/5 "Well-Designed System with Powerful Add-On Modules for Lead Tracking" What do you dislike about LiveChat? Since text rebrand platform jumps between text and live chat displaying which makes locating settings difficult PB Paul B. Small-Business (50 or fewer emp.) 5.0/5 "Let's offer powerful and fast support" What do you dislike about LiveChat? Sometimes the notification sounds stop working, and I end up missing chats because of it, which is quite annoying. ##### 4. Expensive Users find LiveChat **expensive** , especially nonprofits struggling with high costs and confusing pricing for additional features. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399586&qs=pros-and-cons#reviews) See Related User Reviews ![Marc-André M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-André M.") MM Marc-André M. 4.5/5 "Essential for Automotive Businesses" What do you dislike about LiveChat? I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicle EM Emmanuel M. Mid-Market (51-1000 emp.) 4.0/5 "Powerful AI Features, Still Room for Improved Pricing" What do you dislike about LiveChat? I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, a ##### 5. Improvements Needed Users feel LiveChat needs **improvements in AI integration and response templating** for a smoother experience and updated information. [ See 5 mentions ](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2399606&qs=pros-and-cons#reviews) See Related User Reviews KS Kanika S. Mid-Market (51-1000 emp.) 4.0/5 "Transforms Customer Support into a Revenue Engine" What do you dislike about LiveChat? I find advanced customization and workflow flexibility areas where LiveChat could improve. I need better skill-based routing, role-based dashboards, a ![Hans .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hans .") H Hans . 4.0/5 "Enhances Customer Interaction with Room for Improvement" What do you dislike about LiveChat? I think what LiveChat could improve is making it easier for getting templated responses or having it integrated with AI, as it would provide suggestio ![Tõnis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tõnis J.") TJ Tõnis J. Head Of Sales 2/16/2026 "Dynamic Customer Interaction and Chatbot Flexibility" 4.5/5 What do you like best about LiveChat? I like how LiveChat has grown so much with new features, even though I'm not using all of them at this time. I appreciate its simplicity in getting customers engaged. I enjoy the flexibility it offers, like modifying different chat prompts for different pages. The new chatbot that learns from the website to answer requests is amazing as well. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I guess the chatbot is still a little bit of mystery because when I asked it to review our page, I'm not sure it takes the most current information. It kind of goes through the maybe the oldest landing page and some of the information is outdated. Although we know that those pages are not publicly visible, we still see that the information is wrong. It's outdated. It's not the current one. So maybe that could be improved. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat for immediate interactions with customers needing quick replies, showing our presence and dedication to support. It helps us meet our 24-hour response policy, ensuring no big waiting times and that our company is live and active. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jan-Hendrik S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan-Hendrik S.") JS Jan-Hendrik S. Marketing Manager Small-Business (50 or fewer emp.) 2/2/2026 "Efficient customer communication, but expensive" 4/5 What do you like best about LiveChat? What we like most is the teamwork, the AI-supported response option, and the ability to create a pre-chat survey to generate leads. Review collected by and hosted on G2.com. What do you dislike about LiveChat? We would like to use more features of LiveChat for our team. However, the costs are currently much too high for us. We are already paying a high monthly sum for a team of 5 people. If we also wanted to use the other new features like ticket generation, helpdesk, and so on, it would be too expensive for us in the long run. We tried using the Pipedrive integration. However, it did not work for us because not all necessary data was transferred. We also deactivated the social media integration for Instagram and Facebook after a test, as the 24-hour rule applies here and we can no longer respond to messages after 24 hours. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps us answer customer inquiries in real-time and collect and analyze lead data such as email and phone number. It solves the problem of direct customer communication and qualifies new potential customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated TH Tanya H. Director of Operations Mid-Market (51-1000 emp.) 1/27/2026 "Easy to Use but Needs Better Reporting and Support" 4.5/5 What do you like best about LiveChat? I like LiveChat's modern UI, which is intuitive for both our members and team to navigate. The customization options allow us to brand it specifically to our credit union, making it feel like an extension of our organization. It integrates seamlessly and serves as an effective extension of our brand. Additionally, Help Desk tickets are managed nicely, and the initial setup was easy and intuitive. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Reporting is difficult and/or non-existent. For example, we are unable to export history into our data warehouse. In addition, it is virtually impossible to speak to a person at LiveChat. There are no phone numbers you can call and all assistance is routed through a bot. Trying to get to a person is extremely difficult. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat provides our members with 24/7 access to our contact center. Its modern, intuitive UI is easy for members to navigate, and it's customizable to align with our brand, making it feel like an extension of our credit union. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Marc-André M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marc-André M.") MM Marc-André M. 1/27/2026 "Essential for Automotive Businesses" 4.5/5 What do you like best about LiveChat? I really like the ability to segment by groups and connect different phone numbers to different groups in LiveChat. It's been very useful for managing our agents who handle different types of requests like financing, VIP/event sales, and regular leads. The option to transfer conversations between groups is also quite helpful. I also appreciate the clean user interface. The initial setup of LiveChat was very easy for our team. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I would love to be able to import our product inventory and allow agents to send 'Product tiles' in chat, or let an AI do the work and suggest vehicles based on user input. Maybe just a rich preview of a URL would be great, or allow agents to input a command such as /vin SOMEVIN to send a vehicle. It's still a bit expensive over 25,000$ a year. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps our call center agents connect with potential customers, facilitating info sharing and test drive scheduling. Segmenting by groups improves agent management and conversation transfer. We also integrate it with Twilio to handle text messages. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite BB Bart B. Marketing & E-Commerce Manager Mid-Market (51-1000 emp.) 3/18/2026 "LiveChat: Intuitive Interface and Support with Powerful AI Solutions" 4/5 What do you like best about LiveChat? I like using LiveChat for assisting customers, helping them find the right products and answering their questions about inspections and installations for sports, fitness, or play equipment. The platform improves our conversion rates, and the AI assistant effectively manages large volumes of chats. I enjoy the user interface and support provided by LiveChat, and I'm particularly happy about being able to train the AI assistant. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The automatic ticket assignment could be improved. When a customer requests a particular service, the AI assistant should send the request to the correct member of staff, but currently, it does not send emails even when prompted. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? LiveChat helps improve conversion rates and manages large volumes of chats with the AI assistant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Richie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richie W.") RW Richie W. 2/18/2026 "Versatile Solution with Room for Unified Innovation" 3.5/5 What do you like best about LiveChat? I really like LiveChat's widget aesthetic, which projects an air of 'mature solution' to our end-users. The analytics charts are intuitive and present information in ways I wouldn't necessarily have thought of. I also value the ability to monitor users accessing our sites, even when they are not chatting, with geographic info and other details. This monitoring feature has been particularly useful for Sales and Marketing. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I would recommend merging and perfecting a combined solution of Chatbot and LiveChat... I mean, who is ever going to deploy a chat solution without an AI assistant component in these times. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat to complement Chatbot.com as an end-user interface. It alleviates the need for a bespoke solution, tracks Chat KPIs, and automates Hubspot tickets. This saves resources and enhances efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Aymara A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aymara A.") AA Aymara A. Marketing & Sales manager Mid-Market (51-1000 emp.) 1/22/2026 "Great-Looking Website Widget with a User-Friendly Admin & Mobile App" 4.5/5 What do you like best about LiveChat? The widget looks good on the website, and the admin interface is overall very nice. I also like that there’s a mobile app, so I can chat with visitors from my phone even when I’m away from my workstation. Review collected by and hosted on G2.com. What do you dislike about LiveChat? The mobile app could be improved, as it’s a bit slow and sometimes I get logged out of my account. It’s not a big issue, but it can be annoying. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use it to connect with website visitors, answer their questions, and help convert them into customers. I also use the chat on my phone to respond to customer questions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite EM Emmanuel M. Online Evangelism Innovator Religious Institutions Mid-Market (51-1000 emp.) 12/23/2025 "Powerful AI Features, Still Room for Improved Pricing" 4/5 What do you like best about LiveChat? I find the AI features in LiveChat really helpful. They assist both our agents and visitors by answering questions with information from our articles and knowledge base. This feature reduces the number of conversations we need to have and effectively answers most commonly asked questions. I also appreciate how LiveChat helps us understand our website visitors better. We can use different greetings to connect with people on specific pages and communicate timely messages. The integration with Google Analytics is also beneficial, giving us a better insight into how people spend time on our website and those who wish to engage further. Review collected by and hosted on G2.com. What do you dislike about LiveChat? I'd love to see the AI features also be able to answer tickets with commonly asked questions. We have a lot of things that people ask over and over, and it would be great if the AI could answer those questions initially before having a real person answer. Another thing is better nonprofit pricing. The prices can be a little expensive, and nonprofits would have a hard time being able to afford that as we do. The only challenge was when they've migrated to different services as they've upgraded. Some of those migrations have been kind of messy and needed a lot of labor from our team. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat to connect with website visitors, understand them better, and answer their questions immediately. The AI features help reduce conversations by answering common questions, while the ticket system captures leads even when we're unavailable, facilitating follow-ups. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Matias R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matias R.") MR Matias R. Small-Business (50 or fewer emp.) 3/19/2026 "Effortless and Reliable Customer Support Tool" 4.5/5 What do you like best about LiveChat? I like how easy LiveChat is to use, which makes managing customer interactions straightforward. I also appreciate the sound notification for incoming chats, which is really helpful because it ensures I never miss a customer message, even when I'm multitasking. The initial setup of LiveChat was pretty easy and straightforward too. Review collected by and hosted on G2.com. What do you dislike about LiveChat? It would be great to have a pop-up also when they text. I would like high visibility alerts when a new chat comes in. Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? I use LiveChat for answering customer questions on our website. It's easy to use, and the sound notification for incoming chats ensures I never miss a customer message, even when multitasking. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SD Stephanie D. Project Manager and Team Director Small-Business (50 or fewer emp.) 3/25/2026 "Easy Customer Chatting with a Handy Conversation Backlog" 5/5 What do you like best about LiveChat? I love how easy it is to chat with our customers, and the backlog of chats is useful to reference back to. Review collected by and hosted on G2.com. What do you dislike about LiveChat? Honestly, not much! It really does the job for us. No complaints! Review collected by and hosted on G2.com. What problems is LiveChat solving and how is that benefiting you? Being able to work with clients when they're not able to make a phone call. It's also very in depth with the reports you can pull. Review collected by and hosted on G2.com. 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